tennytomas Posted September 21, 2022 Share Posted September 21, 2022 Affinity Publisher Crash Report 2022 09 21.rtf Affinity Publisher refuses to launch, it is repeatedly crashing. I tried troubleshooting based on inputs from this forum Uninstalled app and reinstalled app from App Store. Cleared cache and reset to factory setting by pressing cltr on launch. But still this has not resolved the problem. I am in the middle of an important project and the files are in affinity. Hope I can get the app to work soon. This is the machine - iMac (Retina 5K, 27-inch, Late 2015), Processor - 3.2 GHz Quad-Core Intel Core i5. macOS Monterey version 12.6 Attaching below the latest crash report Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 21, 2022 Staff Share Posted September 21, 2022 Hi @tennytomas welcome to the forums, To help rule out that this crashing is related to anything within your local/application support folder, I would initially suggest following the below: Ensure all apps are closed and Press CMD + Space to open up spotlight search and go to ~/Library/Application Support/ Find the 'Affinity Publisher' Folder and right click and rename the folder to 'Affinity Publisher.old' Load Affinity Publisher Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 21, 2022 Author Share Posted September 21, 2022 @NathanC I searched ~/Library/Application Support/ - But did not find a folder called Affinity Publisher in it. What should I do next? Should I create a folder called affinity publisher? Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 21, 2022 Staff Share Posted September 21, 2022 36 minutes ago, tennytomas said: I searched ~/Library/Application Support/ - But did not find a folder called Affinity Publisher in it. What should I do next? Apologies, I hadn't initially picked up on the fact that you're using the app store version which has a different directory due to sandboxing, try the below instead: Open spotlight search and go to ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/ Rename the 'Application Support' folder to 'Application Support.old' Load Affinity Publisher Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 21, 2022 Author Share Posted September 21, 2022 (edited) I did that. And its not working. Attaching the crash report. What next step do you suggest? @NathanC Affinity Publisher Crash Report 2022 09 21_2.rtf Edited September 21, 2022 by tennytomas Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 21, 2022 Staff Share Posted September 21, 2022 Thanks for confirming, i've noticed the crashing threads in both reports appear to point towards an issue with Metal(Hardware) Acceleration, could you follow the below to disable this from outside the app: Open up Terminal from the Launchpad Paste in the Following Command: defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist RasterNewMetal 0 Press Enter and load Affinity Publisher Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 21, 2022 Author Share Posted September 21, 2022 @NathanC Input the command you gave into terminal - and hit enter /Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist: Permission denied I get this response. Loaded affinity and it crashed again. Attaching report below. I tried uninstalling and reinstalling several times. also deleted affinity publisher iCloud folder with all files and created an empty folder. Nothing seems to be working, Affinity Publisher Crash Report 2022 09 21_3.rtf Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 21, 2022 Staff Share Posted September 21, 2022 9 minutes ago, tennytomas said: @NathanC Input the command you gave into terminal - and hit enter /Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist: Permission denied I get this response. This could be a permissions issue, try running with the sudo command added by running the below in Terminal: sudo defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist RasterNewMetal 0 Terminal will then prompt you for your Mac login password, enter your password (note: characters will not be echoed/shown in terminal) and press enter. Then try and open Publisher Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 21, 2022 Author Share Posted September 21, 2022 @NathanC ran the command you gave above successfully. Publisher continued to crash again. Tried launching it multiple times. It goes into an unresponsive state and then quits without going beyond the start up screen. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 21, 2022 Staff Share Posted September 21, 2022 Just now, tennytomas said: @NathanC ran the command you gave above successfully. Publisher continued to crash again. Tried launching it multiple times. It goes into an unresponsive state and then quits without going beyond the start up screen. Thanks for confirming, might be a few settings within the file causing the crash, could you try running the below in Terminal to change your Display renderer from Metal to Software: sudo defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist DisplayTechnology2 0 Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 21, 2022 Author Share Posted September 21, 2022 (edited) @NathanC I tried launching after running the above command on terminal. Its still crashing. Publisher was working perfectly well till yesterday. And I have not done anything on this system. Its beyond my understanding as to how these settings would break in a way that it needs fixing. Also I don't know coding, hoping these changes pertain to Affinity Publisher alone, and is not going to affect my other softwares. And I use publisher for work, making my presentations, and I am in the middle of running a campaign. I was hope this gets resolved as publisher is part of work pipeline. Affinity Publisher has not generated a crash log for last few crashes, so I don't have anything new to share as progress, other than say its still not launching. What should I do next? The default interactive shell is now zsh. To update your account to use zsh, please run `chsh -s /bin/zsh`. For more details, please visit https://support.apple.com/kb/HT208050. Edited September 21, 2022 by tennytomas update to the same message Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 21, 2022 Staff Share Posted September 21, 2022 This is a very unusual circumstance for these files needing to be amended, however we have another user with the same Hardware/OS version reporting the same issue as yourself, we are actively investigating this and will be trying to replicate this internally. If you could try the below suggestions to see if we can ascertain if it is something else causing the crash other than Metal: Go to ~/Library/Containers/ and find the ‘Affinity Publisher’ folder Right click and rename the folder to ‘Affinity Publisher Old’ (Note: The name change won’t be visible) Start up Publisher, this should then re-create the folder and hopefully launch If the above still crashes on startup, try creating a new temporary Mac user and running Publisher to rule out if it’s a user environment issue (Quick guide to creating a user: https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac) If it still crashes, could you provide a new crash report for comparison if one is available. Additionally, is it possible that your Mac automatically updated to 12.6 yesterday/the day before? Has there been recent any changes in terms of Hardware/Peripheral devices being used on the Mac? Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 21, 2022 Author Share Posted September 21, 2022 @NathanC I followed steps 1-3, renamed folder to old, relaunched, its still crashes. Logged into a different user on the same system, and there Publisher launched and I am able to open the last file I was working on. Moved around some assets, and looked like the stable version I was using before the crash started happening. There has been no new software updates or hardware. I shutdown the machine at night and logged in the morning to continue the project and the crash happened. This is a single user machine. So to answer your last question, as far as I know there has been no updates. Unless apple does some updating in the background which I don't know how to find. Usually I get a prompt about updates. That didn't happen yesterday. What could be the next step to continue working in under this user. Quote Link to comment Share on other sites More sharing options...
jmliss Posted September 21, 2022 Share Posted September 21, 2022 Mine crashes on saving a file that was previously saved. I think crashing started after updating to 12.6 of Monterey, running on MAC Studio. See crash report Translated Report (Full Report Below) ------------------------------------- Process: Affinity Publisher [49819] Path: /Applications/sAffinity Publisher.app/Contents/MacOS/Affinity Publisher Identifier: com.seriflabs.affinitypublisher Version: 1.10.5 (1.10.5) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 502 Date/Time: 2022-09-21 11:10:11.9205 -0400 OS Version: macOS 12.6 (21G115) Report Version: 12 Anonymous UUID: 81C10BE7-AB0C-3524-47BE-16A819BFBFC4 Time Awake Since Boot: 1100 seconds System Integrity Protection: enabled Crashed Thread: 7 Dispatch queue: com.apple.root.default-qos Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000058 Exception Codes: 0x0000000000000001, 0x0000000000000058 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11 Terminating Process: exc handler [49819] VM Region Info: 0x58 is not in any region. Bytes before following region: 105554055790504 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> MALLOC_NANO (reserved) 600038000000-600040000000 [128.0M] rw-/rwx SM=NUL ...(unallocated) Thread 0:: Dispatch queue: com.apple.main-thread 0 CoreFoundation 0x1a205bf5c -[__NSCFArray objectAtIndex:] + 68 1 CoreFoundation 0x1a20797e0 CFArrayGetFirstIndexOfValue + 264 2 CoreFoundation 0x1a20797e0 CFArrayGetFirstIndexOfValue + 264 3 CoreFoundation 0x1a20bbcbc CFRunLoopRemoveTimer + 200 4 CoreFoundation 0x1a2067860 __CFSetApplyFunction_block_invoke + 28 5 CoreFoundation 0x1a2067688 CFBasicHashApply + 148 6 CoreFoundation 0x1a20675cc CFSetApplyFunction + 328 7 CoreFoundation 0x1a20bbd84 CFRunLoopRemoveTimer + 400 8 CoreFoundation 0x1a20bbb3c CFRunLoopTimerInvalidate + 612 9 libcocoaui 0x10eed7f04 -[AppController eraseTimer:] + 48 10 libcocoaui 0x10eed7aa4 -[AppController scheduleWithTarget:action:operation:duration:] + 724 11 libcocoaui 0x10eed7670 invocation function for block in schedulingCallback(Kernel::Counted<Kernel::Schedulable>, Kernel::Schedulable::Action, int, int) + 100 12 libdispatch.dylib 0x1a1e0e5f0 _dispatch_call_block_and_release + 32 13 libdispatch.dylib 0x1a1e101b4 _dispatch_client_callout + 20 14 libdispatch.dylib 0x1a1e1e6cc _dispatch_main_queue_drain + 928 15 libdispatch.dylib 0x1a1e1e31c _dispatch_main_queue_callback_4CF + 44 16 CoreFoundation 0x1a20e2998 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16 17 CoreFoundation 0x1a209fc08 __CFRunLoopRun + 2532 18 CoreFoundation 0x1a209ea84 CFRunLoopRunSpecific + 600 19 HIToolbox 0x1aacde338 RunCurrentEventLoopInMode + 292 20 HIToolbox 0x1aacde0b4 ReceiveNextEventCommon + 564 21 HIToolbox 0x1aacdde68 _BlockUntilNextEventMatchingListInModeWithFilter + 72 22 AppKit 0x1a4c0651c _DPSNextEvent + 860 23 AppKit 0x1a4c04e14 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328 24 AppKit 0x1a4bf6fe0 -[NSApplication run] + 596 25 AppKit 0x1a4bc86fc NSApplicationMain + 1132 26 dyld 0x10281508c start + 520 Thread 1: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 2:: com.apple.NSURLConnectionLoader 0 libsystem_kernel.dylib 0x1a1f968b0 mach_msg_trap + 8 1 libsystem_kernel.dylib 0x1a1f96d20 mach_msg + 76 2 CoreFoundation 0x1a20a1210 __CFRunLoopServiceMachPort + 372 3 CoreFoundation 0x1a209f6c0 __CFRunLoopRun + 1180 4 CoreFoundation 0x1a209ea84 CFRunLoopRunSpecific + 600 5 CFNetwork 0x1a6e96638 0x1a6c2b000 + 2537016 6 Foundation 0x1a2f7c5cc __NSThread__start__ + 808 7 libsystem_pthread.dylib 0x1a1fd426c _pthread_start + 148 8 libsystem_pthread.dylib 0x1a1fcf08c thread_start + 8 Thread 3:: com.apple.NSEventThread 0 libsystem_kernel.dylib 0x1a1f968b0 mach_msg_trap + 8 1 libsystem_kernel.dylib 0x1a1f96d20 mach_msg + 76 2 CoreFoundation 0x1a20a1210 __CFRunLoopServiceMachPort + 372 3 CoreFoundation 0x1a209f6c0 __CFRunLoopRun + 1180 4 CoreFoundation 0x1a209ea84 CFRunLoopRunSpecific + 600 5 AppKit 0x1a4d73100 _NSEventThread + 196 6 libsystem_pthread.dylib 0x1a1fd426c _pthread_start + 148 7 libsystem_pthread.dylib 0x1a1fcf08c thread_start + 8 Thread 4: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 5:: LocalStorage 0 libsystem_kernel.dylib 0x1a1f9a270 __psynch_cvwait + 8 1 libsystem_pthread.dylib 0x1a1fd483c _pthread_cond_wait + 1236 2 JavaScriptCore 0x1ba66d098 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 2076 3 WebKitLegacy 0x1b869628c bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 248 4 WebKitLegacy 0x1b8699e00 WebCore::StorageThread::threadEntryPoint() + 296 5 JavaScriptCore 0x1ba6899a8 WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 244 6 JavaScriptCore 0x1ba4e6620 WTF::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x1a1fd426c _pthread_start + 148 8 libsystem_pthread.dylib 0x1a1fcf08c thread_start + 8 Thread 6:: CVDisplayLink 0 libsystem_kernel.dylib 0x1a1f9a270 __psynch_cvwait + 8 1 libsystem_pthread.dylib 0x1a1fd4868 _pthread_cond_wait + 1280 2 CoreVideo 0x1a967f380 CVDisplayLink::waitUntil(unsigned long long) + 324 3 CoreVideo 0x1a967e460 CVDisplayLink::runIOThread() + 488 4 libsystem_pthread.dylib 0x1a1fd426c _pthread_start + 148 5 libsystem_pthread.dylib 0x1a1fcf08c thread_start + 8 Thread 7 Crashed:: Dispatch queue: com.apple.root.default-qos 0 liblibraster.dylib 0x10c0fa244 Raster::Block::IsAllocated() const + 0 1 liblibraster.dylib 0x10c23f48c Raster::Tile::Scrub() + 32 2 liblibraster.dylib 0x10c13d790 Raster::Plane<Raster::Green8>::Scrub(bool*) + 112 3 liblibraster.dylib 0x10c24db6c Raster::Bitmap<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>::Scrub(bool*) + 128 4 liblibraster.dylib 0x10c24ffb0 Raster::Bitmap<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>::SaveInline(Kernel::OutSerialiser&) const + 1456 5 liblibraster.dylib 0x10bac8710 Raster::DynamicBitmap::Save(Kernel::OutSerialiser&) const + 288 6 liblibkernel.dylib 0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144 7 liblibkernel.dylib 0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576 8 liblibkernel.dylib 0x1034fc084 Kernel::OutSerialiser::SaveObject(Kernel::IDTag, Kernel::NonCounted<Kernel::Serialisable const>) + 160 9 liblibpersona.dylib 0x287b3785c EmbeddedDocumentResource::Save(Kernel::OutSerialiser&) const + 472 10 liblibkernel.dylib 0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144 11 liblibkernel.dylib 0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576 12 liblibkernel.dylib 0x1034fc084 Kernel::OutSerialiser::SaveObject(Kernel::IDTag, Kernel::NonCounted<Kernel::Serialisable const>) + 160 13 liblibpersona.dylib 0x28b35d8dc ImageResourceInterface::Save(Kernel::OutSerialiser&) const + 476 14 liblibpersona.dylib 0x287b3d7c8 EmbeddedDocumentNode::Save(Kernel::OutSerialiser&) const + 52 15 liblibkernel.dylib 0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144 16 liblibkernel.dylib 0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576 17 liblibpersona.dylib 0x28abae760 void Kernel::OutSerialiser::SaveObjectsAccess<Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor, Node>(Kernel::IDTag, Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor&) + 148 18 liblibpersona.dylib 0x28abae5f8 Node::Save(Kernel::OutSerialiser&) const + 368 19 liblibpersona.dylib 0x28ab935e4 VectorNode::Save(Kernel::OutSerialiser&) const + 24 20 liblibpersona.dylib 0x289ddee1c virtual thunk to ShapeNode::Save(Kernel::OutSerialiser&) const + 68 21 liblibkernel.dylib 0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144 22 liblibkernel.dylib 0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576 23 liblibpersona.dylib 0x28abae760 void Kernel::OutSerialiser::SaveObjectsAccess<Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor, Node>(Kernel::IDTag, Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor&) + 148 24 liblibpersona.dylib 0x28abae5f8 Node::Save(Kernel::OutSerialiser&) const + 368 25 liblibpersona.dylib 0x28a91a168 SpreadNode::Save(Kernel::OutSerialiser&) const + 48 26 liblibkernel.dylib 0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144 27 liblibkernel.dylib 0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576 28 liblibpersona.dylib 0x28abae760 void Kernel::OutSerialiser::SaveObjectsAccess<Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor, Node>(Kernel::IDTag, Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor&) + 148 29 liblibpersona.dylib 0x28abae5f8 Node::Save(Kernel::OutSerialiser&) const + 368 30 liblibpersona.dylib 0x28abca99c LogicalNode::Save(Kernel::OutSerialiser&) const + 24 31 liblibpersona.dylib 0x289db1130 DocumentNode::Save(Kernel::OutSerialiser&) const + 28 32 liblibkernel.dylib 0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144 33 liblibkernel.dylib 0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576 34 liblibkernel.dylib 0x1034fc084 Kernel::OutSerialiser::SaveObject(Kernel::IDTag, Kernel::NonCounted<Kernel::Serialisable const>) + 160 35 liblibpersona.dylib 0x2896f2150 DocumentController::Save(Kernel::OutStream&, Kernel::FileStoreOut&) const + 384 36 liblibkernel.dylib 0x1034d162c Kernel::ArchiveSession::ProcessQueue() + 648 37 liblibkernel.dylib 0x1034d1250 Kernel::ArchiveSession::CreateFile(Kernel::StringT<Kernel::TEncUtf8> const&, Kernel::Counted<Kernel::FileStoreItem const> const&, Kernel::Counted<Kernel::FileStoreCompressionHint> const&) + 896 38 liblibpersona.dylib 0x2896de3dc DocumentController::SaveDocumentAs(DocumentSaveResult&, char const*, bool, bool) + 1736 39 liblibpersona.dylib 0x29143ff48 SaveDocumentAsCommand::Do() + 540 40 liblibpersona.dylib 0x286419d9c DocumentCommand::DoAndUpdateCaches() + 176 41 liblibpersona.dylib 0x289708aa8 DocumentController::ProcessCommand(Kernel::Counted<DomainCommand>, std::__1::vector<Kernel::Counted<Kernel::Notification>, std::__1::allocator<Kernel::Counted<Kernel::Notification> > >&) + 3408 42 liblibpersona.dylib 0x28231bcf4 DomainController::ProcessCommandQueue() + 628 43 liblibkernel.dylib 0x10352afe8 invocation function for block in Kernel::Dispatch::DispatchAndForget(std::__1::function<void ()>, Kernel::Dispatch::DispatchPriority, Kernel::Dispatch::ThreadPurpose) + 148 44 libdispatch.dylib 0x1a1e0e5f0 _dispatch_call_block_and_release + 32 45 libdispatch.dylib 0x1a1e101b4 _dispatch_client_callout + 20 46 libdispatch.dylib 0x1a1e132c8 _dispatch_queue_override_invoke + 784 47 libdispatch.dylib 0x1a1e218e8 _dispatch_root_queue_drain + 396 48 libdispatch.dylib 0x1a1e22104 _dispatch_worker_thread2 + 164 49 libsystem_pthread.dylib 0x1a1fd0324 _pthread_wqthread + 228 50 libsystem_pthread.dylib 0x1a1fcf080 start_wqthread + 8 Thread 8: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 9: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 10: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 11: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 12:: CVDisplayLink 0 libsystem_kernel.dylib 0x1a1f9a270 __psynch_cvwait + 8 1 libsystem_pthread.dylib 0x1a1fd4868 _pthread_cond_wait + 1280 2 CoreVideo 0x1a967f380 CVDisplayLink::waitUntil(unsigned long long) + 324 3 CoreVideo 0x1a967e460 CVDisplayLink::runIOThread() + 488 4 libsystem_pthread.dylib 0x1a1fd426c _pthread_start + 148 5 libsystem_pthread.dylib 0x1a1fcf08c thread_start + 8 Thread 13: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 14: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 15: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 16: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 17: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 18: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 19: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 20: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 21: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 22: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 23: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 24: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 25:: Dispatch queue: com.apple.root.user-initiated-qos 0 libsystem_kernel.dylib 0x1a1f969d0 syscall_thread_switch + 8 1 libdispatch.dylib 0x1a1e21c28 __DISPATCH_ROOT_QUEUE_CONTENDED_WAIT__ + 120 2 libdispatch.dylib 0x1a1e21aa0 _dispatch_root_queue_drain + 836 3 libdispatch.dylib 0x1a1e22104 _dispatch_worker_thread2 + 164 4 libsystem_pthread.dylib 0x1a1fd0324 _pthread_wqthread + 228 5 libsystem_pthread.dylib 0x1a1fcf080 start_wqthread + 8 Thread 26: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 27: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 28: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 29: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 30:: JavaScriptCore libpas scavenger 0 libsystem_kernel.dylib 0x1a1f9a270 __psynch_cvwait + 8 1 libsystem_pthread.dylib 0x1a1fd483c _pthread_cond_wait + 1236 2 JavaScriptCore 0x1ba706de0 scavenger_thread_main + 1088 3 libsystem_pthread.dylib 0x1a1fd426c _pthread_start + 148 4 libsystem_pthread.dylib 0x1a1fcf08c thread_start + 8 Thread 31: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 32: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 33: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 34: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 35: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 36: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 37: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 38: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 39: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 40: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 41: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 42: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 43: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 44: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 45: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 46: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 47: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 48: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 49: 0 libsystem_pthread.dylib 0x1a1fcf078 start_wqthread + 0 Thread 7 crashed with ARM Thread State (64-bit): x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x00000000000120a8 x3: 0x0000000000000000 x4: 0x0000000000000001 x5: 0x0000000000000006 x6: 0x0000000000000004 x7: 0x0000000000000000 x8: 0x000060000645a590 x9: 0x0000000000000002 x10: 0x0000000000000002 x11: 0x00000000fffffffd x12: 0x0000010000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15: 0x0000000000000000 x16: 0x000000010c13d720 x17: 0x0000000000000002 x18: 0x0000000000000000 x19: 0x000060000645a5a0 x20: 0x0000000000000010 x21: 0x0000000000000020 x22: 0x0000000000000000 x23: 0x0000000363b9f410 x24: 0x0000000363bba638 x25: 0x0000000363bba620 x26: 0x000000004d490031 x27: 0x0000000000000000 x28: 0x0000600005716bc0 fp: 0x000000016d8f1590 lr: 0x000000010c23f48c sp: 0x000000016d8f1560 pc: 0x000000010c0fa244 cpsr: 0x20001000 far: 0x0000000000000058 esr: 0x92000006 (Data Abort) byte read Translation fault Binary Images: 0x1a201c000 - 0x1a2562fff com.apple.CoreFoundation (6.9) <fc3c193d-0cdb-3569-9f0e-bd2507ca1dbb> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x10e3b0000 - 0x11004ffff com.seriflabs.libcocoaui (1.0) 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Publisher.app/Contents/Frameworks/liblibraster.dylib 0x1033ac000 - 0x1035d7fff liblibkernel.dylib (*) <be7c6ab6-4bdd-3268-819a-ea9be7b69faa> /Applications/sAffinity Publisher.app/Contents/Frameworks/liblibkernel.dylib 0x280000000 - 0x29218ffff liblibpersona.dylib (*) <8118123e-0702-395f-81c0-f2b361ec27c6> /Applications/sAffinity Publisher.app/Contents/Frameworks/liblibpersona.dylib 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=1.9G resident=0K(0%) swapped_out_or_unallocated=1.9G(100%) Writable regions: Total=15.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=15.6G(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 640K 5 Activity Tracing 256K 1 CG backing stores 4608K 8 CG image 643.3M 3788 ColorSync 624K 28 CoreAnimation 268.9M 569 CoreGraphics 48K 3 CoreImage 112K 3 CoreUI image data 4016K 113 Foundation 48K 2 Image IO 4864K 2 JS JIT generated code 512.0M 3 Kernel Alloc Once 32K 1 MALLOC 12.7G 1595 MALLOC guard page 288K 16 MALLOC_MEDIUM (reserved) 776.0M 10 reserved VM address space (unallocated) MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated) SQLite page cache 128K 2 STACK GUARD 56.8M 50 Stack 34.0M 50 VM_ALLOCATE 1264K 24 WebKit Malloc 288.0M 6 __AUTH 2554K 308 __AUTH_CONST 20.4M 503 __CTF 756 1 __DATA 20.2M 557 __DATA_CONST 32.7M 561 __DATA_DIRTY 2179K 213 __FONT_DATA 4K 1 __LINKEDIT 906.8M 57 __OBJC_CONST 3565K 277 __OBJC_RO 83.0M 1 __OBJC_RW 3168K 1 __TEXT 1.0G 579 __UNICODE 592K 1 dyld private memory 1792K 3 libnetwork 5760K 32 mapped file 2.1G 774 shared memory 992K 19 =========== ======= ======= TOTAL 19.8G 10168 TOTAL, minus reserved VM space 18.7G 10168 ----------- Full Report ----------- {"app_name":"Affinity Publisher","timestamp":"2022-09-21 11:10:12.00 -0400","app_version":"1.10.5","slice_uuid":"bf159f37-9dc7-3f38-85f4-748c5f34e37e","build_version":"1.10.5","platform":1,"bundleID":"com.seriflabs.affinitypublisher","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6 (21G115)","incident_id":"8E8C0172-3804-422C-B15A-F85067B9A2EA","name":"Affinity Publisher"} { "uptime" : 1100, "procLaunch" : "2022-09-21 11:09:01.9896 -0400", "procRole" : "Foreground", "version" : 2, "userID" : 502, "deployVersion" : 210, "modelCode" : "Mac13,1", "procStartAbsTime" : 24764113052, "coalitionID" : 866, "osVersion" : { "train" : "macOS 12.6", "build" : "21G115", "releaseType" : "User" }, "captureTime" : "2022-09-21 11:10:11.9205 -0400", "incident" : "8E8C0172-3804-422C-B15A-F85067B9A2EA", "bug_type" : "309", "pid" : 49819, "procExitAbsTime" : 26442161461, "translated" : false, "cpuType" : "ARM-64", "procName" : "Affinity Publisher", "procPath" : "\/Applications\/sAffinity Publisher.app\/Contents\/MacOS\/Affinity Publisher", "bundleInfo" : {"CFBundleShortVersionString":"1.10.5","CFBundleVersion":"1.10.5","CFBundleIdentifier":"com.seriflabs.affinitypublisher"}, "storeInfo" : {"deviceIdentifierForVendor":"8E5E12DA-B5A0-52A9-9574-193DA8525DF2","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.seriflabs.affinitypublisher", "crashReporterKey" : "81C10BE7-AB0C-3524-47BE-16A819BFBFC4", "sip" : "enabled", "vmRegionInfo" : "0x58 is not in any region. Bytes before following region: 105554055790504\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600038000000-600040000000 [128.0M] rw-\/rwx SM=NUL ...(unallocated)", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000001, 0x0000000000000058","rawCodes":[1,88],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000058"}, "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":49819}, "vmregioninfo" : "0x58 is not in any region. 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Thunderbolt Device: Studio Display, Apple Inc., 1, 67.1 Thunderbolt Bus: Mac Studio, Apple Inc. Thunderbolt Bus: Mac Studio, Apple Inc. Thunderbolt Bus: Mac Studio, Apple Inc. Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 22, 2022 Author Share Posted September 22, 2022 @NathanC Publisher crashed again. And this time a crash report was generated. This is after doing all the above changes you suggested. This crash log is from the original user, not the guest account created. Sharing the crash report here. Let me know what should my next step be. Thank you. Affinity Publisher Crash Report 2022 09 22_1.rtf Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 22, 2022 Staff Share Posted September 22, 2022 17 hours ago, tennytomas said: Logged into a different user on the same system, and there Publisher launched and I am able to open the last file I was working on. Moved around some assets, and looked like the stable version I was using before the crash started happening. If the app was able to work for a period of time on a new user before crashing this could indicate a certain set of actions/your file could be causing the crash. Are you able to get back into the app on the new guest user or is this now the same as your original user? If it's the same as your original user, can you create another test guest user (can delete the one created yesterday) and then see if the app launches successfully again, if it does, could you start a screen recording of you using the app and performing the same actions as yesterday so we can ascertain what might be causing the app to then crash and prevent further launches. Mac Screen Recording Guide: https://support.apple.com/en-gb/HT208721 Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 22, 2022 Author Share Posted September 22, 2022 @NathanC Publisher does not crash under the new user on my iMac. But when I try opening publisher on the original user, it crashes immediately upon launch. I cannot do any action on it. Since I have other apps and files that I use for design workflow, I would prefer working on this user. Since Its not launching on this user I am assuming there is some residual corrupt file, object or code that is still there inspite of doing factory reset, by using ctrl launch. I have other softwares I use in work flow like image library and other assets, which I cannot access while on the new user. Which makes it inconvenient. Also I would like to get to the source of this problem. Sharing a screen recording of what's happening. 1935581795_ScreenRecording2022-09-22at5_41_29PM.mov.zip Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 22, 2022 Staff Share Posted September 22, 2022 Thanks for confirming, since Publisher is launching on one user successfully but not the other, this could be related to interference from 3rd party apps, I would suggest closing all open apps on your main user before trying to launch Publisher. I've linked an article below which details different methods to see what apps are running on your Mac (both in the background and in the dock) as it would be beneficial to compare what's running on your main user and the new user via activity monitor and stopping any background tasks that were not running on your new user that could be causing the issue. https://macpaw.com/how-to/see-whats-running-mac Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 23, 2022 Author Share Posted September 23, 2022 @NathanC Checked for app running in background. Ran clean on iMac. Attaching crash report. The app however opened just one time. I created a file. Saved it and exported a PDF. And quit the app. Tried to relaunch. It continued to failing to launch. However at the time it launched successfully I got a prompt front the app that said. SELECT THE FOLDER CONTAINING THE SHARED PROPERTY COLLECTION FILES. and I selected the Affinity iCloud folder. Hope this helps. Affinity Publisher Crash Report 2022 09 23_1.rtf Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 23, 2022 Author Share Posted September 23, 2022 @NathanCWhere should I move the shared property files to? Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 23, 2022 Author Share Posted September 23, 2022 @NathanC Please help me clean install publisher. How can I remove all old files on system related to Affinity publisher and install it clean. Quote Link to comment Share on other sites More sharing options...
tennytomas Posted September 23, 2022 Author Share Posted September 23, 2022 @N.P.M. Thank you. All files are stored locally. Have attached latest crash report. Could you tell me why Publisher is not launching. @NathanC Latest crash report is attached. Affinity Publisher Crash Report 2022 09 23_3.rtf Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 23, 2022 Staff Share Posted September 23, 2022 1 hour ago, tennytomas said: However at the time it launched successfully I got a prompt front the app that said. SELECT THE FOLDER CONTAINING THE SHARED PROPERTY COLLECTION FILES. and I selected the Affinity iCloud folder. Hope this helps. We're just looking into this in more detail for how it managed to launch successfully with this interface. 1 hour ago, tennytomas said: @NathanC Please help me clean install publisher. How can I remove all old files on system related to Affinity publisher and install it clean. We'd pretty much covered that earlier when renaming the Affinity Publisher Folder in the ~/Library/Containers/ folder, however feel free to try again in combination with deleting the app on the App store. If you remove/rename the 'Affinity Publisher' folder in ~/Library/Containers/ and then remove the app on the app store and then re-install it this is essentially a clean install. Quote Link to comment Share on other sites More sharing options...
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