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Affinity Publisher crashing when launching


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Affinity Publisher Crash Report 2022 09 21.rtf

Affinity Publisher refuses to launch, it is repeatedly crashing. I tried troubleshooting based on inputs from this forum

  1. Uninstalled app and reinstalled app from App Store. 
  2. Cleared cache and reset to factory setting by pressing cltr on launch. 

But still this has not resolved the problem. 

I am in the middle of an important project and the files are in affinity. Hope I can get the app to work soon. 

This is the machine - iMac (Retina 5K, 27-inch, Late 2015), Processor - 3.2 GHz Quad-Core Intel Core i5. macOS Monterey version 12.6

Attaching below the latest crash report

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Hi @tennytomas welcome to the forums,

To help rule out that this crashing is related to anything within your local/application support folder, I would initially suggest following the below:

  1. Ensure all apps are closed and Press CMD + Space to open up spotlight search and go to ~/Library/Application Support/
  2. Find the 'Affinity Publisher' Folder and right click and rename the folder to 'Affinity Publisher.old'
  3. Load Affinity Publisher
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36 minutes ago, tennytomas said:

 I searched ~/Library/Application Support/ - But did not find a folder called Affinity Publisher in it. 

What should I do next?

Apologies, I hadn't initially picked up on the fact that you're using the app store version which has a different directory due to sandboxing, try the below instead:

  1. Open spotlight search and go to ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/
  2. Rename the 'Application Support' folder to 'Application Support.old'
  3. Load Affinity Publisher
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Thanks for confirming, i've noticed the crashing threads in both reports appear to point towards an issue with Metal(Hardware) Acceleration, could you follow the below to disable this from outside the app:

  1. Open up Terminal from the Launchpad
  2. Paste in the Following Command: defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist RasterNewMetal 0 
  3. Press Enter and load Affinity Publisher

 

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@NathanC Input the command you gave into terminal - and hit enter

/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist: Permission denied

I get this response. 

Loaded affinity and it crashed again. Attaching report below. I tried uninstalling and reinstalling several times. also deleted affinity publisher iCloud folder with all files and created an empty folder. Nothing seems to be working,

Affinity Publisher Crash Report 2022 09 21_3.rtf

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9 minutes ago, tennytomas said:

@NathanC Input the command you gave into terminal - and hit enter

/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist: Permission denied

I get this response. 

This could be a permissions issue, try running with the sudo command added by running the below in Terminal:

sudo defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist RasterNewMetal 0

Terminal will then prompt you for your Mac login password, enter your password (note: characters will not be echoed/shown in terminal) and press enter. Then try and open Publisher

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Just now, tennytomas said:

@NathanC ran the command you gave above successfully. Publisher continued to crash again. Tried launching it multiple times. It goes into an unresponsive state and then quits without going beyond the start up screen. 

 

Thanks for confirming, might be a few settings within the file causing the crash, could you try running the below in Terminal to change your Display renderer from Metal to Software:

sudo defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist DisplayTechnology2 0

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@NathanC I tried launching after running the above command on terminal. Its still crashing. 

Publisher was working perfectly well till yesterday. And I have not done anything on this system. Its beyond my understanding as to how these settings would break in a way that it needs fixing. Also I don't know coding, hoping these changes pertain to Affinity Publisher alone, and is not going to affect my other softwares. 

And I use publisher for work, making my presentations, and I am in the middle of running a campaign. I was hope this gets resolved as publisher is part of work pipeline. 

Affinity Publisher has not generated a crash log for last few crashes, so I don't have anything new to share as progress, other than say its still not launching. What should I do next?

The default interactive shell is now zsh.
To update your account to use zsh, please run `chsh -s /bin/zsh`.
For more details, please visit https://support.apple.com/kb/HT208050.

 

Edited by tennytomas
update to the same message
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This is a very unusual circumstance for these files needing to be amended, however we have another user with the same Hardware/OS version reporting the same issue as yourself, we are actively investigating this and will be trying to replicate this internally.

If you could try the below suggestions to see if we can ascertain if it is something else causing the crash other than Metal:

  1. Go to ~/Library/Containers/ and find the ‘Affinity Publisher’ folder
  2. Right click and rename the folder to ‘Affinity Publisher Old’  (Note: The name change won’t be visible)
  3. Start up Publisher, this should then re-create the folder and hopefully launch

If the above still crashes on startup, try creating a new temporary Mac user and running Publisher to rule out if it’s a user environment issue (Quick guide to creating a user: https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac)

 

If it still crashes, could you provide a new crash report for comparison if one is available. Additionally, is it possible that your Mac automatically updated to 12.6 yesterday/the day before? Has there been recent any changes in terms of Hardware/Peripheral devices being used on the Mac?

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@NathanC I followed steps 1-3, renamed folder to old, relaunched, its still crashes. 

Logged into a different user on the same system, and there Publisher launched and I am able to open the last file I was working on. Moved around some assets, and looked like the stable version I was using before the crash started happening. 

There has been no new software updates or hardware. I shutdown the machine at night and logged in the morning to continue the project and the crash happened. This is a single user machine. So to answer your last question, as far as I know there has been no updates. Unless apple does some updating in the background which I don't know how to find. Usually I get a prompt about updates. That didn't happen yesterday. 

What could be the next step to continue working in under this user. 

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Mine crashes on saving a file that was previously saved. I think crashing started after updating to 12.6 of Monterey, running on MAC Studio. See crash report

 

Translated Report (Full Report Below)
-------------------------------------

Process:               Affinity Publisher [49819]
Path:                  /Applications/sAffinity Publisher.app/Contents/MacOS/Affinity Publisher
Identifier:            com.seriflabs.affinitypublisher
Version:               1.10.5 (1.10.5)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               502

Date/Time:             2022-09-21 11:10:11.9205 -0400
OS Version:            macOS 12.6 (21G115)
Report Version:        12
Anonymous UUID:        81C10BE7-AB0C-3524-47BE-16A819BFBFC4


Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread:        7  Dispatch queue: com.apple.root.default-qos

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000058
Exception Codes:       0x0000000000000001, 0x0000000000000058
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [49819]

VM Region Info: 0x58 is not in any region.  Bytes before following region: 105554055790504
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      MALLOC_NANO (reserved)   600038000000-600040000000 [128.0M] rw-/rwx SM=NUL  ...(unallocated)

Thread 0::  Dispatch queue: com.apple.main-thread
0   CoreFoundation                           0x1a205bf5c -[__NSCFArray objectAtIndex:] + 68
1   CoreFoundation                           0x1a20797e0 CFArrayGetFirstIndexOfValue + 264
2   CoreFoundation                           0x1a20797e0 CFArrayGetFirstIndexOfValue + 264
3   CoreFoundation                           0x1a20bbcbc CFRunLoopRemoveTimer + 200
4   CoreFoundation                           0x1a2067860 __CFSetApplyFunction_block_invoke + 28
5   CoreFoundation                           0x1a2067688 CFBasicHashApply + 148
6   CoreFoundation                           0x1a20675cc CFSetApplyFunction + 328
7   CoreFoundation                           0x1a20bbd84 CFRunLoopRemoveTimer + 400
8   CoreFoundation                           0x1a20bbb3c CFRunLoopTimerInvalidate + 612
9   libcocoaui                               0x10eed7f04 -[AppController eraseTimer:] + 48
10  libcocoaui                               0x10eed7aa4 -[AppController scheduleWithTarget:action:operation:duration:] + 724
11  libcocoaui                               0x10eed7670 invocation function for block in schedulingCallback(Kernel::Counted<Kernel::Schedulable>, Kernel::Schedulable::Action, int, int) + 100
12  libdispatch.dylib                        0x1a1e0e5f0 _dispatch_call_block_and_release + 32
13  libdispatch.dylib                        0x1a1e101b4 _dispatch_client_callout + 20
14  libdispatch.dylib                        0x1a1e1e6cc _dispatch_main_queue_drain + 928
15  libdispatch.dylib                        0x1a1e1e31c _dispatch_main_queue_callback_4CF + 44
16  CoreFoundation                           0x1a20e2998 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16
17  CoreFoundation                           0x1a209fc08 __CFRunLoopRun + 2532
18  CoreFoundation                           0x1a209ea84 CFRunLoopRunSpecific + 600
19  HIToolbox                                0x1aacde338 RunCurrentEventLoopInMode + 292
20  HIToolbox                                0x1aacde0b4 ReceiveNextEventCommon + 564
21  HIToolbox                                0x1aacdde68 _BlockUntilNextEventMatchingListInModeWithFilter + 72
22  AppKit                                   0x1a4c0651c _DPSNextEvent + 860
23  AppKit                                   0x1a4c04e14 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328
24  AppKit                                   0x1a4bf6fe0 -[NSApplication run] + 596
25  AppKit                                   0x1a4bc86fc NSApplicationMain + 1132
26  dyld                                     0x10281508c start + 520

Thread 1:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 2:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                   0x1a1f968b0 mach_msg_trap + 8
1   libsystem_kernel.dylib                   0x1a1f96d20 mach_msg + 76
2   CoreFoundation                           0x1a20a1210 __CFRunLoopServiceMachPort + 372
3   CoreFoundation                           0x1a209f6c0 __CFRunLoopRun + 1180
4   CoreFoundation                           0x1a209ea84 CFRunLoopRunSpecific + 600
5   CFNetwork                                0x1a6e96638 0x1a6c2b000 + 2537016
6   Foundation                               0x1a2f7c5cc __NSThread__start__ + 808
7   libsystem_pthread.dylib                  0x1a1fd426c _pthread_start + 148
8   libsystem_pthread.dylib                  0x1a1fcf08c thread_start + 8

Thread 3:: com.apple.NSEventThread
0   libsystem_kernel.dylib                   0x1a1f968b0 mach_msg_trap + 8
1   libsystem_kernel.dylib                   0x1a1f96d20 mach_msg + 76
2   CoreFoundation                           0x1a20a1210 __CFRunLoopServiceMachPort + 372
3   CoreFoundation                           0x1a209f6c0 __CFRunLoopRun + 1180
4   CoreFoundation                           0x1a209ea84 CFRunLoopRunSpecific + 600
5   AppKit                                   0x1a4d73100 _NSEventThread + 196
6   libsystem_pthread.dylib                  0x1a1fd426c _pthread_start + 148
7   libsystem_pthread.dylib                  0x1a1fcf08c thread_start + 8

Thread 4:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 5:: LocalStorage
0   libsystem_kernel.dylib                   0x1a1f9a270 __psynch_cvwait + 8
1   libsystem_pthread.dylib                  0x1a1fd483c _pthread_cond_wait + 1236
2   JavaScriptCore                           0x1ba66d098 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 2076
3   WebKitLegacy                             0x1b869628c bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 248
4   WebKitLegacy                             0x1b8699e00 WebCore::StorageThread::threadEntryPoint() + 296
5   JavaScriptCore                           0x1ba6899a8 WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 244
6   JavaScriptCore                           0x1ba4e6620 WTF::wtfThreadEntryPoint(void*) + 16
7   libsystem_pthread.dylib                  0x1a1fd426c _pthread_start + 148
8   libsystem_pthread.dylib                  0x1a1fcf08c thread_start + 8

Thread 6:: CVDisplayLink
0   libsystem_kernel.dylib                   0x1a1f9a270 __psynch_cvwait + 8
1   libsystem_pthread.dylib                  0x1a1fd4868 _pthread_cond_wait + 1280
2   CoreVideo                                0x1a967f380 CVDisplayLink::waitUntil(unsigned long long) + 324
3   CoreVideo                                0x1a967e460 CVDisplayLink::runIOThread() + 488
4   libsystem_pthread.dylib                  0x1a1fd426c _pthread_start + 148
5   libsystem_pthread.dylib                  0x1a1fcf08c thread_start + 8

Thread 7 Crashed::  Dispatch queue: com.apple.root.default-qos
0   liblibraster.dylib                       0x10c0fa244 Raster::Block::IsAllocated() const + 0
1   liblibraster.dylib                       0x10c23f48c Raster::Tile::Scrub() + 32
2   liblibraster.dylib                       0x10c13d790 Raster::Plane<Raster::Green8>::Scrub(bool*) + 112
3   liblibraster.dylib                       0x10c24db6c Raster::Bitmap<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>::Scrub(bool*) + 128
4   liblibraster.dylib                       0x10c24ffb0 Raster::Bitmap<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>::SaveInline(Kernel::OutSerialiser&) const + 1456
5   liblibraster.dylib                       0x10bac8710 Raster::DynamicBitmap::Save(Kernel::OutSerialiser&) const + 288
6   liblibkernel.dylib                       0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144
7   liblibkernel.dylib                       0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576
8   liblibkernel.dylib                       0x1034fc084 Kernel::OutSerialiser::SaveObject(Kernel::IDTag, Kernel::NonCounted<Kernel::Serialisable const>) + 160
9   liblibpersona.dylib                      0x287b3785c EmbeddedDocumentResource::Save(Kernel::OutSerialiser&) const + 472
10  liblibkernel.dylib                       0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144
11  liblibkernel.dylib                       0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576
12  liblibkernel.dylib                       0x1034fc084 Kernel::OutSerialiser::SaveObject(Kernel::IDTag, Kernel::NonCounted<Kernel::Serialisable const>) + 160
13  liblibpersona.dylib                      0x28b35d8dc ImageResourceInterface::Save(Kernel::OutSerialiser&) const + 476
14  liblibpersona.dylib                      0x287b3d7c8 EmbeddedDocumentNode::Save(Kernel::OutSerialiser&) const + 52
15  liblibkernel.dylib                       0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144
16  liblibkernel.dylib                       0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576
17  liblibpersona.dylib                      0x28abae760 void Kernel::OutSerialiser::SaveObjectsAccess<Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor, Node>(Kernel::IDTag, Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor&) + 148
18  liblibpersona.dylib                      0x28abae5f8 Node::Save(Kernel::OutSerialiser&) const + 368
19  liblibpersona.dylib                      0x28ab935e4 VectorNode::Save(Kernel::OutSerialiser&) const + 24
20  liblibpersona.dylib                      0x289ddee1c virtual thunk to ShapeNode::Save(Kernel::OutSerialiser&) const + 68
21  liblibkernel.dylib                       0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144
22  liblibkernel.dylib                       0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576
23  liblibpersona.dylib                      0x28abae760 void Kernel::OutSerialiser::SaveObjectsAccess<Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor, Node>(Kernel::IDTag, Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor&) + 148
24  liblibpersona.dylib                      0x28abae5f8 Node::Save(Kernel::OutSerialiser&) const + 368
25  liblibpersona.dylib                      0x28a91a168 SpreadNode::Save(Kernel::OutSerialiser&) const + 48
26  liblibkernel.dylib                       0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144
27  liblibkernel.dylib                       0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576
28  liblibpersona.dylib                      0x28abae760 void Kernel::OutSerialiser::SaveObjectsAccess<Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor, Node>(Kernel::IDTag, Kernel::TreeBaseNDJailCounted<Node, 5, NodeChildListType>::ConstChildAccessor&) + 148
29  liblibpersona.dylib                      0x28abae5f8 Node::Save(Kernel::OutSerialiser&) const + 368
30  liblibpersona.dylib                      0x28abca99c LogicalNode::Save(Kernel::OutSerialiser&) const + 24
31  liblibpersona.dylib                      0x289db1130 DocumentNode::Save(Kernel::OutSerialiser&) const + 28
32  liblibkernel.dylib                       0x1034fd238 void Kernel::OutSerialiser::SaveNestedObjectI<Kernel::Serialisable>(Kernel::ClassPropertiesBase const*, Kernel::Serialisable const&) + 144
33  liblibkernel.dylib                       0x1034fc53c Kernel::OutSerialiser::SaveObjectI(Kernel::NonCounted<Kernel::Serialisable const>) + 576
34  liblibkernel.dylib                       0x1034fc084 Kernel::OutSerialiser::SaveObject(Kernel::IDTag, Kernel::NonCounted<Kernel::Serialisable const>) + 160
35  liblibpersona.dylib                      0x2896f2150 DocumentController::Save(Kernel::OutStream&, Kernel::FileStoreOut&) const + 384
36  liblibkernel.dylib                       0x1034d162c Kernel::ArchiveSession::ProcessQueue() + 648
37  liblibkernel.dylib                       0x1034d1250 Kernel::ArchiveSession::CreateFile(Kernel::StringT<Kernel::TEncUtf8> const&, Kernel::Counted<Kernel::FileStoreItem const> const&, Kernel::Counted<Kernel::FileStoreCompressionHint> const&) + 896
38  liblibpersona.dylib                      0x2896de3dc DocumentController::SaveDocumentAs(DocumentSaveResult&, char const*, bool, bool) + 1736
39  liblibpersona.dylib                      0x29143ff48 SaveDocumentAsCommand::Do() + 540
40  liblibpersona.dylib                      0x286419d9c DocumentCommand::DoAndUpdateCaches() + 176
41  liblibpersona.dylib                      0x289708aa8 DocumentController::ProcessCommand(Kernel::Counted<DomainCommand>, std::__1::vector<Kernel::Counted<Kernel::Notification>, std::__1::allocator<Kernel::Counted<Kernel::Notification> > >&) + 3408
42  liblibpersona.dylib                      0x28231bcf4 DomainController::ProcessCommandQueue() + 628
43  liblibkernel.dylib                       0x10352afe8 invocation function for block in Kernel::Dispatch::DispatchAndForget(std::__1::function<void ()>, Kernel::Dispatch::DispatchPriority, Kernel::Dispatch::ThreadPurpose) + 148
44  libdispatch.dylib                        0x1a1e0e5f0 _dispatch_call_block_and_release + 32
45  libdispatch.dylib                        0x1a1e101b4 _dispatch_client_callout + 20
46  libdispatch.dylib                        0x1a1e132c8 _dispatch_queue_override_invoke + 784
47  libdispatch.dylib                        0x1a1e218e8 _dispatch_root_queue_drain + 396
48  libdispatch.dylib                        0x1a1e22104 _dispatch_worker_thread2 + 164
49  libsystem_pthread.dylib                  0x1a1fd0324 _pthread_wqthread + 228
50  libsystem_pthread.dylib                  0x1a1fcf080 start_wqthread + 8

Thread 8:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 9:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 10:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 11:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 12:: CVDisplayLink
0   libsystem_kernel.dylib                   0x1a1f9a270 __psynch_cvwait + 8
1   libsystem_pthread.dylib                  0x1a1fd4868 _pthread_cond_wait + 1280
2   CoreVideo                                0x1a967f380 CVDisplayLink::waitUntil(unsigned long long) + 324
3   CoreVideo                                0x1a967e460 CVDisplayLink::runIOThread() + 488
4   libsystem_pthread.dylib                  0x1a1fd426c _pthread_start + 148
5   libsystem_pthread.dylib                  0x1a1fcf08c thread_start + 8

Thread 13:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 14:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 15:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 16:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 17:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 18:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 19:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 20:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 21:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 22:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 23:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 24:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 25::  Dispatch queue: com.apple.root.user-initiated-qos
0   libsystem_kernel.dylib                   0x1a1f969d0 syscall_thread_switch + 8
1   libdispatch.dylib                        0x1a1e21c28 __DISPATCH_ROOT_QUEUE_CONTENDED_WAIT__ + 120
2   libdispatch.dylib                        0x1a1e21aa0 _dispatch_root_queue_drain + 836
3   libdispatch.dylib                        0x1a1e22104 _dispatch_worker_thread2 + 164
4   libsystem_pthread.dylib                  0x1a1fd0324 _pthread_wqthread + 228
5   libsystem_pthread.dylib                  0x1a1fcf080 start_wqthread + 8

Thread 26:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 27:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 28:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 29:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 30:: JavaScriptCore libpas scavenger
0   libsystem_kernel.dylib                   0x1a1f9a270 __psynch_cvwait + 8
1   libsystem_pthread.dylib                  0x1a1fd483c _pthread_cond_wait + 1236
2   JavaScriptCore                           0x1ba706de0 scavenger_thread_main + 1088
3   libsystem_pthread.dylib                  0x1a1fd426c _pthread_start + 148
4   libsystem_pthread.dylib                  0x1a1fcf08c thread_start + 8

Thread 31:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 32:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 33:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 34:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 35:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 36:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 37:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 38:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 39:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 40:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 41:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 42:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 43:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 44:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 45:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 46:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 47:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 48:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0

Thread 49:
0   libsystem_pthread.dylib                  0x1a1fcf078 start_wqthread + 0


Thread 7 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000   x1: 0x0000000000000000   x2: 0x00000000000120a8   x3: 0x0000000000000000
    x4: 0x0000000000000001   x5: 0x0000000000000006   x6: 0x0000000000000004   x7: 0x0000000000000000
    x8: 0x000060000645a590   x9: 0x0000000000000002  x10: 0x0000000000000002  x11: 0x00000000fffffffd
   x12: 0x0000010000000000  x13: 0x0000000000000000  x14: 0x0000000000000000  x15: 0x0000000000000000
   x16: 0x000000010c13d720  x17: 0x0000000000000002  x18: 0x0000000000000000  x19: 0x000060000645a5a0
   x20: 0x0000000000000010  x21: 0x0000000000000020  x22: 0x0000000000000000  x23: 0x0000000363b9f410
   x24: 0x0000000363bba638  x25: 0x0000000363bba620  x26: 0x000000004d490031  x27: 0x0000000000000000
   x28: 0x0000600005716bc0   fp: 0x000000016d8f1590   lr: 0x000000010c23f48c
    sp: 0x000000016d8f1560   pc: 0x000000010c0fa244 cpsr: 0x20001000
   far: 0x0000000000000058  esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
       0x1a201c000 -        0x1a2562fff com.apple.CoreFoundation (6.9) <fc3c193d-0cdb-3569-9f0e-bd2507ca1dbb> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x10e3b0000 -        0x11004ffff com.seriflabs.libcocoaui (1.0) <480bc3a4-787b-35e6-974a-33346d7990f5> /Applications/sAffinity Publisher.app/Contents/Frameworks/libcocoaui.framework/Versions/A/libcocoaui
       0x1a1e0c000 -        0x1a1e52fff libdispatch.dylib (*) <b3c7a004-1069-3171-b630-2c386a8b399c> /usr/lib/system/libdispatch.dylib
       0x1aacac000 -        0x1aafdffff com.apple.HIToolbox (2.1.1) <aaf900bd-bfb6-3af0-a8d3-e24bbe1d57f5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
       0x1a4bc5000 -        0x1a5a7dfff com.apple.AppKit (6.9) <5e432f87-5b58-391a-a542-fa2d909dd210> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x102810000 -        0x10286ffff dyld (*) <38ee9fe9-b66d-3066-8c5c-6ddf0d6944c6> /usr/lib/dyld
       0x1a1fcd000 -        0x1a1fd9fff libsystem_pthread.dylib (*) <63c4eef9-69a5-38b1-996e-8d31b66a051d> /usr/lib/system/libsystem_pthread.dylib
       0x1a1f95000 -        0x1a1fccfff libsystem_kernel.dylib (*) <a9d87740-9c1d-3468-bf60-720a8d713cba> /usr/lib/system/libsystem_kernel.dylib
       0x1a6c2b000 -        0x1a70dffff com.apple.CFNetwork (1335.0.3) <ba0ade10-aa7e-3168-a6c6-817b01849dd8> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
       0x1a2f20000 -        0x1a3311fff com.apple.Foundation (6.9) <8bbf8f9b-0034-34f0-a2c5-13c31941632d> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x1ba4de000 -        0x1bb961fff com.apple.JavaScriptCore (17613) <b24430a7-2663-39e6-94e3-ecbe948b1075> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
       0x1b8636000 -        0x1b87f5fff com.apple.WebKitLegacy (17613) <a38d8109-544f-3335-b2ea-ec107a1d953c> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy
       0x1a967c000 -        0x1a96d9fff com.apple.CoreVideo (1.8) <5ae3672a-4b9a-3ef6-b310-a2d980d6ca0e> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
       0x10ba94000 -        0x10d297fff liblibraster.dylib (*) <80064ac4-b4f1-3a15-bb70-5c1abd85619c> /Applications/sAffinity Publisher.app/Contents/Frameworks/liblibraster.dylib
       0x1033ac000 -        0x1035d7fff liblibkernel.dylib (*) <be7c6ab6-4bdd-3268-819a-ea9be7b69faa> /Applications/sAffinity Publisher.app/Contents/Frameworks/liblibkernel.dylib
       0x280000000 -        0x29218ffff liblibpersona.dylib (*) <8118123e-0702-395f-81c0-f2b361ec27c6> /Applications/sAffinity Publisher.app/Contents/Frameworks/liblibpersona.dylib
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.9G resident=0K(0%) swapped_out_or_unallocated=1.9G(100%)
Writable regions: Total=15.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=15.6G(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               640K        5 
Activity Tracing                   256K        1 
CG backing stores                 4608K        8 
CG image                         643.3M     3788 
ColorSync                          624K       28 
CoreAnimation                    268.9M      569 
CoreGraphics                        48K        3 
CoreImage                          112K        3 
CoreUI image data                 4016K      113 
Foundation                          48K        2 
Image IO                          4864K        2 
JS JIT generated code            512.0M        3 
Kernel Alloc Once                   32K        1 
MALLOC                            12.7G     1595 
MALLOC guard page                  288K       16 
MALLOC_MEDIUM (reserved)         776.0M       10         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
SQLite page cache                  128K        2 
STACK GUARD                       56.8M       50 
Stack                             34.0M       50 
VM_ALLOCATE                       1264K       24 
WebKit Malloc                    288.0M        6 
__AUTH                            2554K      308 
__AUTH_CONST                      20.4M      503 
__CTF                               756        1 
__DATA                            20.2M      557 
__DATA_CONST                      32.7M      561 
__DATA_DIRTY                      2179K      213 
__FONT_DATA                          4K        1 
__LINKEDIT                       906.8M       57 
__OBJC_CONST                      3565K      277 
__OBJC_RO                         83.0M        1 
__OBJC_RW                         3168K        1 
__TEXT                             1.0G      579 
__UNICODE                          592K        1 
dyld private memory               1792K        3 
libnetwork                        5760K       32 
mapped file                        2.1G      774 
shared memory                      992K       19 
===========                     =======  ======= 
TOTAL                             19.8G    10168 
TOTAL, minus reserved VM space    18.7G    10168 

-----------
Full Report
-----------

{"app_name":"Affinity Publisher","timestamp":"2022-09-21 11:10:12.00 -0400","app_version":"1.10.5","slice_uuid":"bf159f37-9dc7-3f38-85f4-748c5f34e37e","build_version":"1.10.5","platform":1,"bundleID":"com.seriflabs.affinitypublisher","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6 (21G115)","incident_id":"8E8C0172-3804-422C-B15A-F85067B9A2EA","name":"Affinity Publisher"}
{
  "uptime" : 1100,
  "procLaunch" : "2022-09-21 11:09:01.9896 -0400",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 502,
  "deployVersion" : 210,
  "modelCode" : "Mac13,1",
  "procStartAbsTime" : 24764113052,
  "coalitionID" : 866,
  "osVersion" : {
    "train" : "macOS 12.6",
    "build" : "21G115",
    "releaseType" : "User"
  },
  "captureTime" : "2022-09-21 11:10:11.9205 -0400",
  "incident" : "8E8C0172-3804-422C-B15A-F85067B9A2EA",
  "bug_type" : "309",
  "pid" : 49819,
  "procExitAbsTime" : 26442161461,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procName" : "Affinity Publisher",
  "procPath" : "\/Applications\/sAffinity Publisher.app\/Contents\/MacOS\/Affinity Publisher",
  "bundleInfo" : {"CFBundleShortVersionString":"1.10.5","CFBundleVersion":"1.10.5","CFBundleIdentifier":"com.seriflabs.affinitypublisher"},
  "storeInfo" : {"deviceIdentifierForVendor":"8E5E12DA-B5A0-52A9-9574-193DA8525DF2","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.seriflabs.affinitypublisher",
  "crashReporterKey" : "81C10BE7-AB0C-3524-47BE-16A819BFBFC4",
  "sip" : "enabled",
  "vmRegionInfo" : "0x58 is not in any region.  Bytes before following region: 105554055790504\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      MALLOC_NANO (reserved)   600038000000-600040000000 [128.0M] rw-\/rwx SM=NUL  ...(unallocated)",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000001, 0x0000000000000058","rawCodes":[1,88],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000058"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":49819},
  "vmregioninfo" : "0x58 is not in any region.  Bytes before following region: 105554055790504\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      MALLOC_NANO (reserved)   600038000000-600040000000 [128.0M] rw-\/rwx SM=NUL  ...(unallocated)",
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 7,
  "threads" : [{"id":149185,"queue":"com.apple.main-thread","frames":[{"imageOffset":261980,"symbol":"-[__NSCFArray objectAtIndex:]","symbolLocation":68,"imageIndex":0},{"imageOffset":382944,"symbol":"CFArrayGetFirstIndexOfValue","symbolLocation":264,"imageIndex":0},{"imageOffset":382944,"symbol":"CFArrayGetFirstIndexOfValue","symbolLocation":264,"imageIndex":0},{"imageOffset":654524,"symbol":"CFRunLoopRemoveTimer","symbolLocation":200,"imageIndex":0},{"imageOffset":309344,"symbol":"__CFSetApplyFunction_block_invoke","symbolLocation":28,"imageIndex":0},{"imageOffset":308872,"symbol":"CFBasicHashApply","symbolLocation":148,"imageIndex":0},{"imageOffset":308684,"symbol":"CFSetApplyFunction","symbolLocation":328,"imageIndex":0},{"imageOffset":654724,"symbol":"CFRunLoopRemoveTimer","symbolLocation":400,"imageIndex":0},{"imageOffset":654140,"symbol":"CFRunLoopTimerInvalidate","symbolLocation":612,"imageIndex":0},{"imageOffset":11697924,"symbol":"-[AppController eraseTimer:]","symbolLocation":48,"imageIndex":1},{"imageOffset":11696804,"symbol":"-[AppController scheduleWithTarget:action:operation:duration:]","symbolLocation":724,"imageIndex":1},{"imageOffset":11695728,"symbol":"invocation function for block in schedulingCallback(Kernel::Counted<Kernel::Schedulable>, Kernel::Schedulable::Action, int, int)","symbolLocation":100,"imageIndex":1},{"imageOffset":9712,"symbol":"_dispatch_call_block_and_release","symbolLocation":32,"imageIndex":2},{"imageOffset":16820,"symbol":"_dispatch_client_callout","symbolLocation":20,"imageIndex":2},{"imageOffset":75468,"symbol":"_dispatch_main_queue_drain","symbolLocation":928,"imageIndex":2},{"imageOffset":74524,"symbol":"_dispatch_main_queue_callback_4CF","symbolLocation":44,"imageIndex":2},{"imageOffset":813464,"symbol":"__CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__","symbolLocation":16,"imageIndex":0},{"imageOffset":539656,"symbol":"__CFRunLoopRun","symbolLocation":2532,"imageIndex":0},{"imageOffset":535172,"symbol":"CFRunLoopRunSpecific","symbolLocation":600,"imageIndex":0},{"imageOffset":205624,"symbol":"RunCurrentEventLoopInMode","symbolLocation":292,"imageIndex":3},{"imageOffset":204980,"symbol":"ReceiveNextEventCommon","symbolLocation":564,"imageIndex":3},{"imageOffset":204392,"symbol":"_BlockUntilNextEventMatchingListInModeWithFilter","symbolLocation":72,"imageIndex":3},{"imageOffset":267548,"symbol":"_DPSNextEvent","symbolLocation":860,"imageIndex":4},{"imageOffset":261652,"symbol":"-[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]","symbolLocation":1328,"imageIndex":4},{"imageOffset":204768,"symbol":"-[NSApplication 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Model: Mac13,1, BootROM 7459.141.1, proc 10:8:2 processors, 32 GB, SMC 
Graphics: Apple M1 Max, Apple M1 Max, Built-In
Display: Studio Display, 5120 x 2880 Retina, Main, MirrorOff, Online
Display: DELL P2217H, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online
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AirPort: Wi-Fi, wl0: Apr  6 2022 06:12:09 version 20.90.45.0.8.7.118 FWID 01-13a89935
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Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Bus: Mac Studio, Apple Inc.
 

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17 hours ago, tennytomas said:

Logged into a different user on the same system, and there Publisher launched and I am able to open the last file I was working on. Moved around some assets, and looked like the stable version I was using before the crash started happening. 

If the app was able to work for a period of time on a new user before crashing this could indicate a certain set of actions/your file could be causing the crash. Are you able to get back into the app on the new guest user or is this now the same as your original user?

If it's the same as your original user, can you create another test guest user (can delete the one created yesterday) and then see if the app launches successfully again, if it does, could you start a screen recording of you using the app and performing the same actions as yesterday so we can ascertain what might be causing the app to then crash and prevent further launches.

Mac Screen Recording Guide: https://support.apple.com/en-gb/HT208721

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@NathanC Publisher does not crash under the new user on my iMac. 

But when I try opening publisher on the original user, it crashes immediately upon launch. I cannot do any action on it. Since I have other apps and files that I use for design workflow, I would prefer working on this user. Since Its not launching on this user I am assuming there is some residual corrupt file, object or code that is still there inspite of doing factory reset, by using ctrl launch. 

I have other softwares I use in work flow like image library and other assets, which I cannot access while on the new user. Which makes it inconvenient. Also I would like to get to the source of this problem. 

Sharing a screen recording of what's happening. 

1935581795_ScreenRecording2022-09-22at5_41_29PM.mov.zip

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Thanks for confirming, since Publisher is launching on one user successfully but not the other, this could be related to interference from 3rd party apps, I would suggest closing all open apps on your main user before trying to launch Publisher.

I've linked an article below which details different methods to see what apps are running on your Mac (both in the background and in the dock) as it would be beneficial to compare what's running on your main user and the new user via activity monitor and stopping any background tasks that were not running on your new user that could be causing the issue.

https://macpaw.com/how-to/see-whats-running-mac

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@NathanC Checked for app running in background. Ran clean on iMac. Attaching crash report. 

The app however opened just one time. I created a file. Saved it and exported a PDF. And quit the app. Tried to relaunch. It continued to failing to launch. 

However at the time it launched successfully I got a prompt front the app that said. SELECT THE FOLDER CONTAINING THE SHARED PROPERTY COLLECTION FILES.  and I selected the Affinity iCloud folder. Hope this helps. 

Screenshot 2022-09-23 at 3.50.17 PM.png

Affinity Publisher Crash Report 2022 09 23_1.rtf

Screenshot 2022-09-23 at 4.13.35 PM.png

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