NewToThis Posted September 15, 2022 Share Posted September 15, 2022 Affinity Designer crashed now doesn't open. I have uninstalled and reinstalled, ctrl when opening and cleared the 3 ticked boxes. But still doesn't work. Any ideas? Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 15, 2022 Staff Share Posted September 15, 2022 Hi @NewToThis welcome to the forums, This could be caused by a few different issues, initially I would suggest trying to disable Hardware Acceleration from outside the app by following the guide in the forum thread below and then launching again. This may also be caused by a Third party application, I would confirm you have none of the software running in the below thread and also restart your PC and close any 3rd party apps which are set to launch on start-up in case they're interfering. Additionally, is the app freezing/getting stuck on the splash screen or is it outright crashing? If the above two suggestions don't help, could you provide us with the latest crash report(s), the below thread details how to find these. Many Thanks Quote Link to comment Share on other sites More sharing options...
NewToThis Posted October 13, 2022 Author Share Posted October 13, 2022 Thank You for your response. I still can't get it to open. I have a Spectre X360 16-f1 2022 model. Is the desktop version the best for this computer or the tablet one? It's really disappointing (at the computer mostly) Affinity Design doesn't work on this computer. It's the only reason I got this computer. I can't even run a crash report. Please tell me there is a solution. I don't want to use a different design program. Thank you Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted October 21, 2022 Staff Share Posted October 21, 2022 Hi @NewToThis, My apologies in the delay in getting back to you. Since the error indicates the location does not exist, it's more than likely you're using the Microsoft Store version of Designer, try following the below: Press the Windows Key + R to bring up the run window Paste in %AppData%\Affinity\Designer\1.0 (Store)\CrashReports\reports and press enter Send me two of the most recent available crash report files within this folder Many thanks! Quote Link to comment Share on other sites More sharing options...
NewToThis Posted October 21, 2022 Author Share Posted October 21, 2022 Hi Nathan, Even with %AppData%\Affinity\Designer\1.0 (Store)\CrashReports\reports it is still coming up with the same location error. Sorry. Quote Link to comment Share on other sites More sharing options...
NewToThis Posted October 21, 2022 Author Share Posted October 21, 2022 Hi Nathan, Is it possible to get the non Microsoft Store version without paying for it again? Just to see if that works. Thank you Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted October 21, 2022 Staff Share Posted October 21, 2022 How strange. Within %AppData% folder does the 'Affinity' Folder exist at all? This could indicate there is an issue with your installation, as none of the local files are present or have been given the chance to create. Could you try re-installing the app by following the below: Go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and press 'Download Troubleshooter' Run the Troubleshooter, select 'Next' and 'Uninstalling' From the list of applications, find and select 'Affinity Designer' and select 'Next' (Let me know if you can't find Designer in the list of programs) Select 'Yes, Try uninstall' and follow the wizard through until the uninstall finishes After uninstalling, restart your PC and re-download and install Affinity Designer Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted October 21, 2022 Staff Share Posted October 21, 2022 Just now, NewToThis said: Is it possible to get the non Microsoft Store version without paying for it again? Just to see if that works. We can't provide refunds for our apps purchased through the MS store, this would need to be done seperately through the MS store and then purchased from the Affinity store, it's not likely that the Affinity store version will work if the MS version isn't, however. Quote Link to comment Share on other sites More sharing options...
NewToThis Posted October 21, 2022 Author Share Posted October 21, 2022 Hi Nathan, My computer is not playing friends. I think it hates me 🙄 I wish I knew how to stop my system from blocking this. I may need to find a tech person in my area to help me. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted October 21, 2022 Staff Share Posted October 21, 2022 9 minutes ago, NewToThis said: My computer is not playing friends. I think it hates me 🙄 I wish I knew how to stop my system from blocking this. I may need to find a tech person in my area to help me. Looks like a security feature specific to Edge, you could try downloading an alternative Browser (Such as Chrome or Firefox) and try the download from the link again or try the workaround in the video below: Quote Link to comment Share on other sites More sharing options...
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