Affinity Photo won't run on Windows 11

[smithair52]

Got new computer with Windows 11 - program won't open.  worked fine on old computer with Windows 10

 

[RichardMH]

I've been running on Windows 11 for quite some time with no problems. Sure its not your virus checker?

[smithair52]

30 minutes ago, RichardMH said:

I've been running on Windows 11 for quite some time with no problems. Sure its not your virus checker?

No its not the anti virus....I actually uninstalled the one that came with the computer.  Affinity ran fine on my old Surface with Windows 10 but with this new computer it won't open.  

 

[RichardMH]

Might be gpu related. Somewhere there are posts on how to turn off hardware acceleration. But maybe update graphics drivers first.

[smithair52]

10 minutes ago, RichardMH said:

Might be gpu related. Somewhere there are posts on how to turn off hardware acceleration. But maybe update graphics drivers first.

When I went to my account in Affinity it shows the program registered to my old computer... wondering if this might be the problem.  However, I can't figure out how to change the registration! 

 

[Komatös]

Hi @smithair52

Since you can install Affinity programmes on so many computers that you own yourself, if you use them privately, it is not because of the registration.

Rather, missing, faulty or outdated software components are the cause. Please check if there are newer drivers for the architecture you are using. The same applies to the graphics card drivers.

A money-saving tip: Under Windows 10 or higher, there is no need for third-party antivirus software, as the malware protection integrated in Windows is now one of the best. And another fact. Antivirus software always has access to the lowest operating system level. With faulty components of third-party software, the gateway for malware may be much larger. 

[Dan C]

Hi @smithair52,

Welcome to the Affinity Forums  

I'm sorry to hear you're having trouble, I'd like to request a few different log/crash files from yourself to try and determine the exact cause of this.

Firstly, please open Windows Run (Windows Key + R) then paste the following string and press OK:

%AppData%\Affinity\Photo\1.0

In the window that opens, please select log.txt, then attach this to your reply here.

Secondly, in the same folder as above, please open CrashReports and then reports - if any reports have been generated, they will be found here. Please attach the latest 3 .DMP files from this folder.

Finally, I'd like to request a copy of your event viewer log, to generate this please do the following.

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.  

Your reply should hopefully include the log.txt, the 3 most recent .DMP crash reports, and the .evtx event viewer log.

Many thanks in advance!