Paul N Carter Posted September 4, 2022 Share Posted September 4, 2022 I have literally spent all day adding to and organizing my assets library in Affinity Photo. AP then crashes, which it seems to be doing A LOT lately, and when I finally got it to re open over half of my assets are not in there? I have looked all over the internet and there seems to be multiple issues with assets. Does anyone in here know if there is a fix or some way to recover all of the work I did today? Quote Link to comment Share on other sites More sharing options...
NotMyFault Posted September 4, 2022 Share Posted September 4, 2022 I have only an advice to avoid future damage: assets can be exported, and you should use the export function frequently, and backup the files. If you modify asset libraries, keep at least one exported file of the old version until you tested that the library works. There is an open bug specifically corrupting the asset library itself, so that only resetting the library to factory makes it usable again. telemax 1 Quote Mac mini M1 A2348 | Windows 10 - AMD Ryzen 9 5900x - 32 GB RAM - Nvidia GTX 1080 LG34WK950U-W, calibrated to DCI-P3 with LG Calibration Studio / Spider 5 iPad Air Gen 5 (2022) A2589 Special interest into procedural texture filter, edit alpha channel, RGB/16 and RGB/32 color formats, stacking, finding root causes for misbehaving files, finding creative solutions for unsolvable tasks, finding bugs in Apps. My posts focus on technical aspects and leave out most of social grease like „maybe“, „in my opinion“, „I might be wrong“ etc. just add copy/paste all these softeners from this signature to make reading more comfortable for you. Otherwise I’m a fine person which respects you and everyone and wants to be respected. Link to comment Share on other sites More sharing options...
Dan C Posted September 4, 2022 Share Posted September 4, 2022 Hi @Paul N Carter, We're certainly very sorry to hear any data has been lost - we've seen previously that if the Affinity app crashes when adding or creating Assets, certain information in the Assets file can no longer be accessible, or not saved with the file at all, causing corruption. Our team are working to reduce the frequency of such crashes occurring, as it's rare that data is lost but we absolutely understand the frustrations this can cause. I'd like to double check to se if any backup files of your Assets exist. To do this, please open Windows Run (Windows Key + R) then paste the following string and press OK: %AppData%\Affinity\Photo\1.0\user In the window that opens, you should see 'assets.propcol', and potentially 'assets.propcol_backup1', for example. Can you please attach all 'assets' files from this location here for me? Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
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