Helen Horton Posted September 2, 2022 Posted September 2, 2022 I have had money taken out my account of £29.50 and not been with you for over 18 months. I require a refund asap Quote
Staff StevenS Posted September 2, 2022 Staff Posted September 2, 2022 Hi @Helen Horton, welcome to the Affinity forum. I suspect that you have confused ourselves with another company as we do not have any re-occurring payment systems. We also do not offer any products of that value and we cannot find any payments for that amount to anyone with your name/email address. If you could please contact affinity@serif.com though, we'd be happy to take a further look at this for you. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
Helen Horton Posted September 2, 2022 Author Posted September 2, 2022 I haven't at all, I'm constantly getting emails from you and I've already emailed you twice and get no response. Quote
Staff StevenS Posted September 2, 2022 Staff Posted September 2, 2022 We cannot find you in our newsletter email address list, I also searched using your email address with the same results (I have not shared that image as I do not want to disclose your email address on a public forum). Can you advise which of our products you had 18 months ago when you believe that you were with us? Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
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