heythatsmyname Posted September 1, 2022 Share Posted September 1, 2022 I'm using the entire affinity suite on windows on a SurfaceBook. I keep having a problem where my Samsung pen will suddenly just stop responding on the screen. Usually this is in Photo because I'm masking images. I not only have to close out the program, but then have to totally restart the computer in order for the program to recognize it again. And then I have to repeat this every 15 minutes or so. I've had a problem in the past of the program lagging when it's getting a little overheated because I'm not properly getting air flow, but in that case I would just have to stop for a few minutes and cool it down. Any ideas on what the issue is? Thanks Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted September 2, 2022 Staff Share Posted September 2, 2022 Hi @heythatsmynameand Welcome to the Forums, Can't say i've seen this reported before. First i would suggest is trying the different Tablet Input methods in Edit>Preferences>Tools and see if that helps. As restarting your computer fixes it, it could be a driver issue and nothing to do with Affinity, so make sure you have the latest drivers (if there any for your pen) and even try a clean reinstall of them. Quote Link to comment Share on other sites More sharing options...
heythatsmyname Posted September 3, 2022 Author Share Posted September 3, 2022 Ah, thanks for the hint on drivers, hadn't thought of that. I'll hit up Microsoft and Renaisser about it. Quote Link to comment Share on other sites More sharing options...
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