Photo crashes with Topaz Sharpener AI

[John Rostron]

I have been using Topaz Sharpener AI version 4 for some time now without problems. Recently, I used it again and, after clicking [Apply] it displayed the box with % completion as usual then, about half way through, my PC crashed completely. I had to switch it off at the wall before my PC would re-boot.

I repeated this with the Task Manager enabled and noted that throughout the entire processing, the GPU usage was at 90-100%. The CPU usage was around 50%. My Graphics card is a fairly low-spec Nvidia GFORCE GT630 with 2GM memory and PCI Express x16.

I have hardware accelleration disabled. Presumably this only applies to Photo itself, not the Topaz plugin.

I repeated this early in the day (when I have background anti-virus software running) and later in the afternoon (when it was not). Same result.

Could it be the latest version of Affinity Photo I am using? I am on version 1.10.5.1342. Or do I need a new graphics card with more memory? I am loath to by an expensive graphics card just to use Topaz Sharpener AI.

Does anbyone have any suggestions?

John

[v_kyr]

Hard to tell if APh is mainly involved here, since there are a bunch of crash reports on it's own for Topaz Sharpener AI v4.x, like for example ...

• Topaz Sharpen AI crash while processing
• Topaz sharpen 4.01 crashes
• ... etc.

See also this GitHub Ghist which might be something to try out for Topaz Sharpener AI (instead of Topaz Video Enhance AI ) too then ...

• Fixing Topaz Video Enhance AI Crashes or Opening and immediately closing ...

[Dan C]

Hi @John Rostron,

Sorry to hear you're having trouble!

I'd like to request a few different log/crash files from yourself to try and determine the exact cause of this. 

Firstly, please open Windows Run (Windows Key + R) then paste the following string and press OK: 

%AppData%\Affinity\Photo\1.0 

In the window that opens, please select log.txt, then attach this to your reply here. 

Secondly, in the same folder as above, please open CrashReports and then reports - if any reports have been generated, they will be found here. Please attach the latest 3 reports from this folder. 

Finally, I'd like to request a copy of your event viewer log, to generate this please do the following. 

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.   

Your reply should hopefully include the log.txt, the 3 most recent .DMP crash reports, and the .evtx event viewer log. 

Many thanks in advance

[John Rostron]

@Dan C,

Here are the various files as requested:

Log.txt

5cd847bc-5f2c-4be9-9e3e-f6a43a9f8929.dmp

5f4ea19b-4c46-49bb-8d03-fd5c815baba8.dmp

58cf67f1-59ef-43e4-a168-741ef2364a88.dmp

crash.evtx

On my last trial, I monitored the temperature of both the CPU and the GPU. The processing had reached 69% with the CPU at 68deg and the GPU 105deg  just before crashing.

Thanks,

John

[v_kyr]

Your DMP-file "58cf67f1-59ef-43e4-a168-741ef2364a88.dmp" shows that the "tltopazadjustaips_x64.8bf" plugin crashed at some point due to an access violation read exception ...

Quote

Operating system: Windows NT
                  10.0.19041 1889
CPU: amd64
     family 18 model 1 stepping 0
     4 CPUs

GPU: UNKNOWN

Crash reason:  EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0x80
Process uptime: 56 seconds

Thread 0 (crashed)
 0  tltopazadjustaips_x64.8bf + 0xfe74
    rax = 0x000001a432250000   rdx = 0x0000000000000002
    rcx = 0x0000000000000000   rbx = 0x0000000000030092
    rsi = 0x0000000000000000   rdi = 0x0000000000000001
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfd990
     r8 = 0x0000000000000001    r9 = 0x0000000000000000
    r10 = 0x00007ffb04a335f0   r11 = 0x0000000000030092
    r12 = 0x0000000000030092   r13 = 0x0000000000030092
    r14 = 0x0000000000000113   r15 = 0x0000000000000001
    rip = 0x000000018000fe74
    Found by: given as instruction pointer in context
 1  USER32.dll + 0xe703
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfd9a0
    rip = 0x00007ffb0498e703
    Found by: stack scanning
 2  USER32.dll + 0xeb96
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfd9a8
    rip = 0x00007ffb0498eb96
    Found by: stack scanning
 3  tltopazadjustaips_x64.8bf + 0xff3b
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfd9c0
    rip = 0x000000018000ff3b
    Found by: stack scanning
 4  USER32.dll + 0x12920
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfd9f0
    rip = 0x00007ffb04992920
    Found by: stack scanning
 5  tltopazadjustaips_x64.8bf + 0xfef0
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfda58
    rip = 0x000000018000fef0
    Found by: stack scanning
 6  WindowsBase.ni.dll + 0x6e0b0
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfda60
    rip = 0x00007ffa8971e0b0
    Found by: stack scanning
 7  USER32.dll + 0x12892
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfdaa0
    rip = 0x00007ffb04992892
    Found by: stack scanning
 8  USER32.dll + 0x120c2
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfdad0
    rip = 0x00007ffb049920c2
    Found by: stack scanning
 9  tltopazadjustaips_x64.8bf + 0xfef0
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfdae0
    rip = 0x000000018000fef0
    Found by: stack scanning
10  ntdll.dll + 0x19877
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfdb30
    rip = 0x00007ffb068c9877
    Found by: stack scanning
11  WindowsBase.ni.dll + 0x323e4e
    rbp = 0x0000007864bfdb48   rsp = 0x0000007864bfdb40
    rip = 0x00007ffa899d3e4e
    Found by: stack scanning
12  USER32.dll + 0x59eb9
    rsp = 0x0000007864bfdb90   rip = 0x00007ffb049d9eb9
    Found by: stack scanning
13  clr.dll + 0x221e
    rsp = 0x0000007864bfdbb0   rip = 0x00007ffab81d221e
    Found by: stack scanning
14  dxgi.dll + 0x6c97a
    rsp = 0x0000007864bfdbc0   rip = 0x00007ffb0293c97a
    Found by: stack scanning
15  USER32.dll + 0xe858
    rsp = 0x0000007864bfdbd0   rip = 0x00007ffb0498e858
    Found by: stack scanning
16  USER32.dll + 0x20e36
    rsp = 0x0000007864bfdc10   rip = 0x00007ffb049a0e36
    Found by: stack scanning
17  USER32.dll + 0x1e3f9
    rsp = 0x0000007864bfdca0   rip = 0x00007ffb0499e3f9
    Found by: stack scanning
18  ntdll.dll + 0x9ccc0
    rsp = 0x0000007864bfdcc8   rip = 0x00007ffb0694ccc0
    Found by: stack scanning
19  USER32.dll + 0xe703
    rsp = 0x0000007864bfdd10   rip = 0x00007ffb0498e703
    Found by: stack scanning
20  ntdll.dll + 0x9ccc0
    rsp = 0x0000007864bfdd58   rip = 0x00007ffb0694ccc0
    Found by: stack scanning
21  USER32.dll + 0xe299
    rsp = 0x0000007864bfdd60   rip = 0x00007ffb0498e299
    Found by: stack scanning
22  ntdll.dll + 0x9ccc0
    rsp = 0x0000007864bfdd70   rip = 0x00007ffb0694ccc0
    Found by: stack scanning
23  d3d11.dll + 0x1a0113
    rsp = 0x0000007864bfdd80   rip = 0x00007ffb00000113
    Found by: stack scanning
24  dxgi.dll + 0x6c770
    rsp = 0x0000007864bfddb0   rip = 0x00007ffb0293c770
    Found by: stack scanning
25  USER32.dll + 0xc050
    rsp = 0x0000007864bfdde0   rip = 0x00007ffb0498c050
    Found by: stack scanning
26  ntdll.dll + 0x9ccc0
    rsp = 0x0000007864bfdde8   rip = 0x00007ffb0694ccc0
    Found by: stack scanning
27  USER32.dll + 0xa5c3
    rsp = 0x0000007864bfde00   rip = 0x00007ffb0498a5c3
    Found by: stack scanning
28  USER32.dll + 0x2d796
    rsp = 0x0000007864bfde70   rip = 0x00007ffb049ad796
    Found by: stack scanning
29  tltopazadjustaips_x64.8bf + 0x82230
    rsp = 0x0000007864bfdee8   rip = 0x0000000180082230
    Found by: stack scanning
30  tltopazadjustaips_x64.8bf + 0xfef0
    rsp = 0x0000007864bfdef0   rip = 0x000000018000fef0
    Found by: stack scanning
31  0x180000000
    rsp = 0x0000007864bfdf00   rip = 0x0000000180000000
    Found by: stack scanning
32  USER32.dll + 0x2d441
    rsp = 0x0000007864bfdf10   rip = 0x00007ffb049ad441
    Found by: stack scanning
33  tltopazadjustaips_x64.8bf + 0xfef0
    rsp = 0x0000007864bfdf38   rip = 0x000000018000fef0
    Found by: stack scanning
34  0x180000000
    rsp = 0x0000007864bfdf58   rip = 0x0000000180000000
    Found by: stack scanning
35  USER32.dll + 0x2d2f2
    rsp = 0x0000007864bfdf70   rip = 0x00007ffb049ad2f2
    Found by: stack scanning
36  tltopazadjustaips_x64.8bf + 0x82230
    rsp = 0x0000007864bfdf78   rip = 0x0000000180082230
    Found by: stack scanning
37  tltopazadjustaips_x64.8bf + 0xfef0
    rsp = 0x0000007864bfdf88   rip = 0x000000018000fef0
    Found by: stack scanning
38  0x180000000
    rsp = 0x0000007864bfdf90   rip = 0x0000000180000000
    Found by: stack scanning
39  tltopazadjustaips_x64.8bf + 0x82230
    rsp = 0x0000007864bfdfa8   rip = 0x0000000180082230
    Found by: stack scanning
40  USER32.dll + 0x50f47
    rsp = 0x0000007864bfdfb0   rip = 0x00007ffb049d0f47
    Found by: stack scanning
41  0x180000000
    rsp = 0x0000007864bfdfb8   rip = 0x0000000180000000
    Found by: stack scanning
42  tltopazadjustaips_x64.8bf + 0xfef0
    rsp = 0x0000007864bfdfc0   rip = 0x000000018000fef0
    Found by: stack scanning
43  d3d11.dll + 0x1a0002
    rsp = 0x0000007864bfdfe0   rip = 0x00007ffb00000002
    Found by: stack scanning
44  tltopazadjustaips_x64.8bf + 0x628a8
    rsp = 0x0000007864bfdfe8   rip = 0x00000001800628a8
    Found by: stack scanning
45  tltopazadjustaips_x64.8bf + 0x4b23
    rsp = 0x0000007864bfdff0   rip = 0x0000000180004b23
    Found by: stack scanning
46  tltopazadjustaips_x64.8bf + 0xfef0
    rsp = 0x0000007864bfdff8   rip = 0x000000018000fef0
    Found by: stack scanning
47  tltopazadjustaips_x64.8bf + 0xfe5d
    rsp = 0x0000007864bfe040   rip = 0x000000018000fe5d
    Found by: stack scanning
48  libpersona.dll + 0x11d17e20
    rsp = 0x0000007864bfe048   rip = 0x00007ffaa8297e20
    Found by: stack scanning
49  tltopazadjustaips_x64.8bf + 0xaa8b
    rsp = 0x0000007864bfe080   rip = 0x000000018000aa8b
    Found by: stack scanning
50  tltopazadjustaips_x64.8bf + 0x607f0
    rsp = 0x0000007864bfe138   rip = 0x00000001800607f0
    Found by: stack scanning
51  tltopazadjustaips_x64.8bf + 0x61650
    rsp = 0x0000007864bfe178   rip = 0x0000000180061650
    Found by: stack scanning
52  ntdll.dll + 0x6c1a0
    rsp = 0x0000007864bfe190   rip = 0x00007ffb0691c1a0
    Found by: stack scanning
53  tltopazadjustaips_x64.8bf + 0x616d8
    rsp = 0x0000007864bfe1e8   rip = 0x00000001800616d8
    Found by: stack scanning
54  ntdll.dll + 0x6664e
    rsp = 0x0000007864bfe200   rip = 0x00007ffb0691664e
    Found by: stack scanning
55  ntdll.dll + 0x3d946
    rsp = 0x0000007864bfe220   rip = 0x00007ffb068ed946
    Found by: stack scanning
...
...

 

[Dan C]

Many thanks for providing those for me!

As v_kyr has mentioned, I can see the app is crashing in the Topaz Plugin itself -

Hopefully they are able to provide further support for you here

[John Rostron]

I have downloaded and installed the latest version of Sharpener AI and it still crashes - both as a plugin and as a standalone. I am  fairly certain that it is my underpowered graphics card. So, until it can afford a new card, I have uninstalled Sharpener AI.

Thanks to @Dan C and @v_kyrfor help .

John

[RichardMH]

Have you played with the preferences in Sharpen AI? You can even do all the processing in the CPU.

[John Rostron]

12 hours ago, RichardMH said:

Have you played with the preferences in Sharpen AI? You can even do all the processing in the CPU.

No, I will try that.

John

[John Rostron]

@RichardMH I have re-installed Topaz Sharpener AI (version 2) and tried it after disabling use of the graphics card. It worked fine, both as a  standalone and as a plugin. Thanks for your suggestion.

I had not thought to look for that option since when I tried out Topaz Gigapixel some time ago, it explicitly stated that it required a graphics card.

I now consider this matter resolved.

John