Affinity photo does not ask for product key at 1st start after installation

[expat]

Hi,

after running Affinity Photo on Windows for some time, I bought a new license for MacOS from the serif store.

I've had the trial version running on the Mac, removed it (put the app icon to the bin), downloaded Affinity photo from the serif store, installed and started it.

However, at the 1st start there was no prompt to enter my product key at all. The app behaves exactly as the trial version did. The trial version also never came up with any message that it is a trial version. I've researched how I can put my license information into Affinity Photo, but only found the answer that it will ask for it on the 1st start. Which is not true on my system.

How can I activate the purchased license?

 

[EmT]

Hi @expat

Welcome to the forum.

Can you open Finder and press SHIFT + CMD + G and then enter /Users/{USERNAME}/Library/Group Containers/6LVTQB9699.com.seriflabs/{APPNAME}/licence.xml

If you delete the Licence.xml file, this will remove the licence details used by the app prompting you to re-enter your licence details when you next launch the app.

[expat]

Hi EmT,

thanks a lot for your quick reply.

I've opened the license.xml and found the product key of Affinity Photo which I used on an old windows system.

It seems, that I've had installed Affinity Photo on the Mac some months ago (The license file is from march this year), but did not use it there and uninstalled it later .

 

When I installed the trial version again today on the Mac, it seems, that it found the license.xml and did not mention to enter a product key.

But does this mean, that it is possible to use the Windows product key on the Mac as well?

I've read that you need to buy a license key per architecture (PC/MAC). That's why I purchased another one for MacOS this morning.

Is this not necessary anymore?

 

 

[EmT]

A new purchase is required for each supported OS,  as licences are OS specific and non-transferable, to do otherwise would be against the license agreement. 
For more information please see the links below.  

https://affinity.serif.com/en-gb/licence/
https://forum.affinity.serif.com/index.php?/topic/151756-faq-os-licensing-and-allowable-number-of-installations/

[expat]

Hi Emt,

thanks again for your reply.

I've removed the license.xml and restarted Affinity Photo. After that I could enter the new product license. -)

 

Thanks a lot for your help. -)