Mikołaj Wójcicki Posted August 28, 2022 Share Posted August 28, 2022 After some random time while using Affinity Designer my screen just goes black and i have to restart drivers by using Win+Ctrl+Shift+B. Affinity Designer is the only application on the entire computer which induces this behavior. Prior to Adrenaline 22.8.1 driver this issue wasn't present Quote Link to comment Share on other sites More sharing options...
Komatös Posted August 28, 2022 Share Posted August 28, 2022 @Mikołaj Wójcicki There is a new Adrenaline version available. You should try first. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted August 28, 2022 Author Share Posted August 28, 2022 Well I'll try just as i turned on my pc a notification showed up about the update you said. I'll install it and see if the issue persists like in previous 3 versions of Adrenaline Quote Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted August 31, 2022 Author Share Posted August 31, 2022 The issue still presists Quote Link to comment Share on other sites More sharing options...
StrizFPS Posted August 31, 2022 Share Posted August 31, 2022 I'm just going to reply to this thread instead of making a new one, since this already exists. I'm running 22.8.1 as well with no option to update since I've selected Recommended Only for the most long term stable experience. I've been experiencing these black screen issues on my RX 6700 XT since February 2022 and they've persisted the entire time, right up until this very moment. My last black screen crash with Affinity Designer was not long ago at 8:05 PM. I've tried just about everything thinking that it was a driver issue, or a Windows issue. Nothing has fixed it. It's exclusive to Affinity Designer. I haven't used Publisher, so I can't say whether or not it happens with Publisher and I exclusively use Photo for adding artificial depth of field to photos and batch jobs. I don't pixel peep and move assets around in Photos the way I do in Designer. It might be affecting those apps as well and I just haven't experienced it. I've uploaded my latest crash report from %APPDATA%\Affinity\Designer\1.0\CrashReports\reports. Affinity Designer 1.10.5.1342 AMD Radeon 22.8.1 Windows 10 21H2 19044.1949 Windows Feature Experience Pack 120.2212.4180.0 Hopefully this is resolved between AMD and Serif soon. Overall I'm actually enjoying my experience with AMD, but since Affinity is my main raster/vector tool, if push comes to shove, I will switch back over Nvidia and get a 30 series card to be able to use Designer without these black screen crashes a dozen times a day. After using Designer I simply can't stand the thought of using Photoshop and Illustrator. The only reason that Illustrator is still on my system is so that I can export an SVG file in Designer, open it in Illustrator and save it as an AI file for use in After Effects. Beyond that I haven't had a use for Photoshop or Illustrator. Designer killed them both with no remorse 🤣 d6204778-4066-4dae-bdab-823b2a316dbf.dmp Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted September 1, 2022 Staff Share Posted September 1, 2022 Hi @Mikołaj Wójcickiand @StrizFPS Could you both try unchecking OpenCL Compute Acceleration under Preferences > Performance. If it makes no difference then please let me know. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted September 1, 2022 Author Share Posted September 1, 2022 On my system I can't even check it. It says that my system configuration is not supported :(( Quote Link to comment Share on other sites More sharing options...
Ben Weston Posted September 2, 2022 Share Posted September 2, 2022 (edited) Came here to report exactly the same bug. Affinity Designer completely crashing the AMD driver at least two or three times a day requiring a full driver restart to recover. There's seemingly no pattern to it; Designer could be minimised and running in the background, having not been touched for an hour, and suddenly crash the system. Other times, it'll be as I'm actively working in it. The only constant is that Designer is open. I'm on a Radeon RX 6800. Have tried every AMD Adrenalin version going back 6 months and currently running 22.8.2. Affinity Designer is the only app that crashes. I can't enable OpenCL as it tells me my system is unsupported (says I need at least Windows 10 and I'm running Windows 11 - screenshot below). Have tried the WARP and Radeon 6800 renderers with no change in crashes. Edited September 2, 2022 by Ben Weston Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 2, 2022 Share Posted September 2, 2022 Hi all! Please check with the tool sfc if there is component damage. To do this, press Windows key + R. Type cmd and confirm with Shift + CTRL + Enter. In the command prompt window, write sfc /scannow and press Enter Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Staff EmT Posted September 2, 2022 Staff Share Posted September 2, 2022 44 minutes ago, Ben Weston said: Have tried every AMD Adrenalin version going back 6 months and currently running 22.8.2. Hi @Ben Weston Just to confirm, have you rolled back to a version before 22.8.1 and had the same issue? Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Ben Weston Posted September 2, 2022 Share Posted September 2, 2022 31 minutes ago, Komatös said: Hi all! Please check with the tool sfc if there is component damage. To do this, press Windows key + R. Type cmd and confirm with Shift + CTRL + Enter. In the command prompt window, write sfc /scannow and press Enter No component damage. I've actually migrated this card to a new system in the time it's been happening (the card is the only thing I kept) and it's still doing it. 30 minutes ago, EmT said: Hi @Ben Weston Just to confirm, have you rolled back to a version before 22.8.1 and had the same issue? Yes, I think the earliest I tried was 22.2.1 but I'm happy to try a specific version if you need me to. Quote Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted September 4, 2022 Author Share Posted September 4, 2022 On 9/2/2022 at 4:17 PM, Komatös said: Hi all! Please check with the tool sfc if there is component damage. To do this, press Windows key + R. Type cmd and confirm with Shift + CTRL + Enter. In the command prompt window, write sfc /scannow and press Enter In this case just like Ben I have no component damage On 9/2/2022 at 4:18 PM, EmT said: Hi @Ben Weston Just to confirm, have you rolled back to a version before 22.8.1 and had the same issue? And for me the last version of Adrenaline which didn't have this particular problem was 22.5.1 EDIT: 22.8.1 Had the same issue. 22.8.2 just has them less frequent Quote Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted September 8, 2022 Author Share Posted September 8, 2022 @EmT Any updates on our issue ? Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 9, 2022 Staff Share Posted September 9, 2022 18 hours ago, Mikołaj Wójcicki said: @EmT Any updates on our issue ? We're still investigating but can you send me a copy of your log.txt file from: %appdata%\Affinity\Designer\1.0\ Quote Link to comment Share on other sites More sharing options...
Ben Weston Posted September 9, 2022 Share Posted September 9, 2022 22 minutes ago, Leigh said: We're still investigating but can you send me a copy of your log.txt file from: %appdata%\Affinity\Designer\1.0\ My Log.txt is pretty sparse considering how many crashes I've had: Installed Wintab: Failed to load Wintab32.dll Wintab: Failed to create tablet context Attempting to create Direct3D device with adapter AMD Radeon RX 6800 Setting screen DPI to 93.3582196697775 (scale = 1.75) Exit Leigh 1 Quote Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted September 9, 2022 Author Share Posted September 9, 2022 12 hours ago, Leigh said: We're still investigating but can you send me a copy of your log.txt file from: %appdata%\Affinity\Designer\1.0\ Sure can do [DXCore] Found 2 adapters AMD Radeon RX 5700 Version: 31.0.12019.9007 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1002&DEV_731F&SUBSYS_38110000&REV_C4 LUID: 0xC101 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xD733 [DXGI] Enumerating adapters AMD Radeon RX 5700 HardwareID: PCI\VEN_1002&DEV_731F&SUBSYS_381114620000&REV_C4 LUID: 0xC101 Microsoft Basic Render Driver HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xD733 [OpenCL] Found 1 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.1 AMD-APP (3444.0) [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon RX 5700 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (3444.0) Integrated: false Detachable: false (Skipping unsupported device) [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon RX 5700 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (3444.0) Integrated: false Detachable: false (Skipping unsupported device) Installed TabletContext::Create: original queue size is 0 Wintab: Failed to set queue size Exit On the side note these black screens aren't like standard crashes I can basically press Win+Ctrl+Shift+B to reload GPU drivers and the screen becomes functional again Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 13, 2022 Staff Share Posted September 13, 2022 On 9/9/2022 at 10:44 PM, Mikołaj Wójcicki said: Sure can do [DXCore] Found 2 adapters AMD Radeon RX 5700 Version: 31.0.12019.9007 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1002&DEV_731F&SUBSYS_38110000&REV_C4 LUID: 0xC101 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xD733 [DXGI] Enumerating adapters AMD Radeon RX 5700 HardwareID: PCI\VEN_1002&DEV_731F&SUBSYS_381114620000&REV_C4 LUID: 0xC101 Microsoft Basic Render Driver HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xD733 [OpenCL] Found 1 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.1 AMD-APP (3444.0) [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon RX 5700 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (3444.0) Integrated: false Detachable: false (Skipping unsupported device) [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon RX 5700 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (3444.0) Integrated: false Detachable: false (Skipping unsupported device) Installed TabletContext::Create: original queue size is 0 Wintab: Failed to set queue size Exit On the side note these black screens aren't like standard crashes I can basically press Win+Ctrl+Shift+B to reload GPU drivers and the screen becomes functional again Thanks for this information @Mikołaj Wójcicki. Have you always had this issue or did it only start happening recently? @Ben Weston Are you able to send me any crash reports? https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/ Quote Link to comment Share on other sites More sharing options...
Ben Weston Posted September 13, 2022 Share Posted September 13, 2022 20 minutes ago, Leigh said: Thanks for this information @Mikołaj Wójcicki. Have you always had this issue or did it only start happening recently? @Ben Weston Are you able to send me any crash reports? https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/ Sure. Have attached the latest one. b38e1437-56d3-4c75-ba94-75e4acdfb668.dmp Quote Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted September 13, 2022 Author Share Posted September 13, 2022 2 hours ago, Leigh said: Thanks for this information @Mikołaj Wójcicki. Have you always had this issue or did it only start happening recently? @Ben Weston Are you able to send me any crash reports? https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/ It started to happen when I updated my drivers to 22.8.1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 20, 2022 Staff Share Posted September 20, 2022 On 9/13/2022 at 11:35 AM, Ben Weston said: Sure. Have attached the latest one. b38e1437-56d3-4c75-ba94-75e4acdfb668.dmp 2.02 MB · 1 download @Ben WestonThanks for this. Unfortunately, it's not giving much information apart from stating it's crashing in DirectX. Can you have a look in Event Viewer and see if you have anything listed in there for the app when it fails to launch: https://forum.affinity.serif.com/index.php?/topic/101455-faq-how-to-save-a-copy-of-application-logs-from-event-viewer/ Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 20, 2022 Staff Share Posted September 20, 2022 On 9/13/2022 at 2:01 PM, Mikołaj Wójcicki said: It started to happen when I updated my drivers to 22.8.1 @Mikołaj Wójcicki For now, I can only suggest that you roll back to the last version of the Adrenaline drivers which worked for you - you stated above that it was 22.5.1. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted September 20, 2022 Staff Share Posted September 20, 2022 @Komatös Sorry to bother you What driver are you currently using and does the app launch/work as expected? Quote Link to comment Share on other sites More sharing options...
Ben Weston Posted September 20, 2022 Share Posted September 20, 2022 1 hour ago, Leigh said: @Ben WestonThanks for this. Unfortunately, it's not giving much information apart from stating it's crashing in DirectX. Can you have a look in Event Viewer and see if you have anything listed in there for the app when it fails to launch: https://forum.affinity.serif.com/index.php?/topic/101455-faq-how-to-save-a-copy-of-application-logs-from-event-viewer/ I'm afraid I've now reverted to Windows 10 so can't provide this. However, on the same drivers now on Windows 10, I'm no longer getting any crashes with Designer! It still tells me my system isn't "modern" enough to enable OpenCL but I've not had a single crash since reverting to 10. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 20, 2022 Share Posted September 20, 2022 Hi @Leigh I have no problems with the Affinity programmes, as I care for and nurture my system like a rare plant. 😂 And no, you don't bother me. But while I'm here. I use Adrenalin 22.8.2 on Windows 11 (Build 22622.586) Leigh 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Mikołaj Wójcicki Posted September 20, 2022 Author Share Posted September 20, 2022 1 hour ago, Ben Weston said: I'm afraid I've now reverted to Windows 10 so can't provide this. However, on the same drivers now on Windows 10, I'm no longer getting any crashes with Designer! It still tells me my system isn't "modern" enough to enable OpenCL but I've not had a single crash since reverting to 10. Adding to this. Just to avoid any confusion. I'm running Windows 10 and I am still getting occasional black screens. Leigh 1 Quote Link to comment Share on other sites More sharing options...
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