2 times in a row that I don't have my affinity HELP

[SOSMOOLA]

So, this is the second time this happened. First with the different email, now with this one I have. I bought Affinity designer 2 times, and now I don't have them, again. Affinity team don't recognize my emails. I bough two affinity designers in my life time, and I only use 3 emails for years, and none of them are recognizable. I'm furious, can you explain why? 100 dollars for nothing. I did change my Hardware, and my hard disk. Every time I have a new pc It happens. Like I didn't even purchased them. And my email are full of junk email of Affinity "30% OFF etc'' and my product keys are nowhere to be found. Help ASAP

[SOSMOOLA]

Purchase date

August 29, 2020
And I have this in my products and keys. But when I download the Affinity designer It brings me back to product key activation. But i dont have the product key anywhere.

[Dan C]

Hi @SOSMOOLA,

Welcome to the Affinity Forums

29 minutes ago, SOSMOOLA said:

I did change my Hardware, and my hard disk. Every time I have a new pc It happens

Changing your hard drive where Affinity is installed, or computer altogether will mean Affinity needs to be reinstalled, this cannot be avoided.

I've searched our Affinity Store database using the email address you've used for your Forums account and I'm unable to find any purchases under this email address.

28 minutes ago, SOSMOOLA said:

Purchase date

August 29, 2020
And I have this in my products and keys

Can you please confirm the Order Number for this transaction? This will be shown in the Downloads and Product Keys section of your account and should be 10 characters long.

If you're having trouble locating this information, or signing into your Affinity Store account, please email affinity@serif.com for our team to assist further!

[walt.farrell]

1 hour ago, SOSMOOLA said:

Like I didn't even purchased them

Perhaps you purchased from the Microsoft Store (or Apple's Mac App Store), rather than purchasing from Serif?

If so, you simply need to sign in to that store with the same account credentials you originally used, and reinstall from there. Serif won't know anything about purchases made from someone else's store.

[SOSMOOLA]

@Dan C Hey sorry for long response. i have my order number **********, and one more thing can you check for r*********@gmail.com in database?

[Dan C]

Many thanks for providing those for me! I can confirm that this order number is linked to the email address you've provided above - and I've been able to locate your Affinity account using this

However, the purchase that the order number provided is referring to is a trial of Affinity Designer, and not a full purchase of the application, which is why no product key appears on the Affinity Stores 'Download and Product Key' page.

On 8/26/2022 at 1:01 PM, SOSMOOLA said:

Purchase date

August 29, 2020

As Walt has mentioned above, did you by chance download the trial from the Affinity Store, and then purchase the full version from the Microsoft App Store?