Darkening of photos when loaded into Affinity Photo.

[Rob L]

Hi all,

New here on the forum. Been using AP for a year.

Could someone help with a problem I have with Affinity photo at the moment? All of a sudden when I load pictures into Affinity Photo, the program is showing them really dark. When they weren't yesterday. This is any photo that I have worked on before. But if I view the photo just in normal Microsoft photos they are as I saved them or as they are in preview in storage.

I first noticed something wrong when I was trying out Pure Raw2 (trial) then loading the dng into AP to work on and then I exported the pic as a jpg. The picture as a jpg came out all bright and washed out. But looks fine in AP. So then I loaded Previous photos that I have worked in the past, they now look dark in AP. Did a repair in the AP.exe, but nothing has changed. A total reset, still same problem. I uninstalled DXOPURERAW2, uninstalled AP and reinstalled it. Still the same. If I Open a picture in Rawtherapee, it looks exactly the same when I saved it or in preview or Microsoft Picture. I'm Baffled. Before yesterday, I could work on a picture in AP and when I exported it as a jpg or tiff it looked exactly the same as in AP.

The attached picture is the difference between programs, same picture , this is the same if in windows picture. It may not be AP, but cant think what I have done to cause problem.

 

Edited August 22, 2022 by Rob L
Better attachment

[Dan C]

Hi @Rob L,

Welcome to the Affinity Forums

Sorry to hear you're having trouble!

Unfortunately your screenshot is covering some important information regarding your document, specifically the Colour Space and ICC Profile in use for this image.

Can you please confirm which Colour Space and ICC Profile is in use? Do you have a custom ICC profile set for your monitor, within Windows settings?

Many thanks in advance!

[Rob L]

Hi Dan,

Thanks for your response.

The colour space and ICC is   in Affinity Photo, at the moment. They were the same in windows. But I changed it in AP to see if that was the problem. Windows display is the same as you highlighted (attached). But when I make them the same, makes no difference to picture darkness. They should be the same, yes?

Thanks

Rob

[Rob L]

47 minutes ago, Dan C said:

Hi @Rob L,

Welcome to the Affinity Forums

Sorry to hear you're having trouble!

Unfortunately your screenshot is covering some important information regarding your document, specifically the Colour Space and ICC Profile in use for this image.

Can you please confirm which Colour Space and ICC Profile is in use? Do you have a custom ICC profile set for your monitor, within Windows settings?

Many thanks in advance!

Hi Dan, 

After looking at the ICC profiles in windows as you highlighted. I deleted the old Samsung Natural colour Pro. Now the picture has come back to normal in AP, Thanks.

That Samsung profile is an old monitor, but I just tried having 2 displays yesterday. To have photo files on one display and Affinity Photo on the other, when the darkening issue happened. Windows must of switched to use the Samsung ICC profile.

I should delete my calibrated profile at the bottom too. I did that a while back to calibrate my screen for printing. (need to remember how I did it) But now need to get the profile off the people that do my printing, which have been meaning to do for a while.

Thanks again. Rob

[Dan C]

I'm glad to hear this Rob, many thanks for letting me know!

If this monitor is no longer in use, then I'd certainly recommend removing it from your installed profiles on Windows to ensure it is not automatically used incorrectly again

[Rob L]

Hi Dan, 

Yeah lesson learned, though didn't realize windows would keep old profile and then use it because of dual screen. I was thinking it was DXOPureraw2 causing problem. 

Thanks again , all the best.

Rob