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how do I find my product id?


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When I ordered designer and publisher, could not tell if it went through. Attached is what I see under my account, but no product id number. To run the software , requires product id. Does attached mean I ordered and need to find product id, or does it mean the order has not gone through or it is the trial order?

Thanks.

Susan

products ordered from affinity.JPG

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Welcome to the Serif Affinity forums.

Those are only the Trial version, and do not have or need a Product Key. If you're getting a prompt to enter a project key or continue the trial, just pick continue.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Welcome to the Serif Affinity Forums, Susan. :)

50 minutes ago, Susan A said:

Does attached mean I ordered and need to find product id, or does it mean the order has not gone through or it is the trial order?

Your screenshot clearly identifies both products as trial versions. If you installed and ran the trials when you ordered them a month ago they will have expired already, but otherwise you should still be able to use them now. If you purchased the retail versions from the Affinity Store but can’t find your product keys, Serif staff should be able to help you.

If you purchased the retail versions from the Microsoft Store, your purchases will be tied to your Microsoft account and you won’t need product keys for them. Simply sign in to the Microsoft Store (using the same email address as you used at the time of purchase) and install the products from there.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

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