Priyantha Posted August 13, 2022 Share Posted August 13, 2022 I can not create a PDF our of the publisher I have. It comes with an error message. Do not know where to look and how to fix. Appreciate any feedback Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 13, 2022 Share Posted August 13, 2022 Unfortunately, with only the error message to go from all we can do is guess, unless someone has seen the same (or similar) issue before and knows the answer. Does the Preflight Panel show any warnings/errors? If so then fixing them might help. If not, have you tried exporting the document to your desktop? If that works then the problem could be down to permissions on your D drive and/or the folders on it. If that doesn’t work, would it be possible for you to share the AFPUB document in the forums? If you cannot share the document in public, for any reason, then a member of staff can give you a dropbox folder you can save it to but you might have to wait until Monday morning (UK time) for them to do so (unless someone is working weekends). Priyantha 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 13, 2022 Share Posted August 13, 2022 I would start by seeing if you can export it when you use a much simpler directory path and a much simpler file name that doesn't contain accented characters. Priyantha 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Priyantha Posted August 13, 2022 Author Share Posted August 13, 2022 Thank you for your suggestion. I have published so many documents with this file path and similar name. Never had an issue Quote Link to comment Share on other sites More sharing options...
Priyantha Posted August 13, 2022 Author Share Posted August 13, 2022 Garry P. I like your idea and I may be able to share this with. No hurry so I can wait for MONDAY, Thank you Quote Link to comment Share on other sites More sharing options...
pbasdf Posted August 13, 2022 Share Posted August 13, 2022 Do you have any hyperlinks in your document? I believe there’s an ongoing issue which causes exporting to fail if the document has any invalid hyperlinks (eg. poorly formatted email or web URL). Priyantha 1 Quote Link to comment Share on other sites More sharing options...
Priyantha Posted August 13, 2022 Author Share Posted August 13, 2022 NOpe. No uRL at all, Thank you for the tip anyway Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted August 15, 2022 Staff Share Posted August 15, 2022 Hi @Priyantha, Feel free to upload a copy of your file to the private dropbox link below and we'll investigate further. https://www.dropbox.com/request/DaC7YhqJQMqjPGQhdSiu Many Thanks Quote Link to comment Share on other sites More sharing options...
Priyantha Posted August 15, 2022 Author Share Posted August 15, 2022 32 minutes ago, NathanC said: Hi @Priyantha, Feel free to upload a copy of your file to the private dropbox link below and we'll investigate further. https://www.dropbox.com/request/DaC7YhqJQMqjPGQhdSiu Many Thanks Hello NathanC, Thank you for the follow up. I have sent you a message for this Thank you so much. NathanC 1 Quote Link to comment Share on other sites More sharing options...
Priyantha Posted August 16, 2022 Author Share Posted August 16, 2022 Thank you for those who commented in support. Matter is not resolved and waiting further evidence. Once I have more info I will forward them to the staff for a proper probe. Thank you all. Quote Link to comment Share on other sites More sharing options...
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