Fabricio Z Posted August 12, 2022 Posted August 12, 2022 I'm on Windows 11. Until some time ago, both Designer and Publisher were working fine. But now, when I'm inside the apps and try to create or open any document, the app quits itself, no error message nor anything. I was using a beta version, but then I tried the trial version and the problem continues. Please, can somebody help me how to fix it without having to format the system? Thank you.
RichardMH Posted August 12, 2022 Posted August 12, 2022 Try turning off hardware acceleration. Edit->Preferences->Performance.
Fabricio Z Posted October 4, 2022 Author Posted October 4, 2022 It appears to have worked. Thank you! Any clues on why this happens with hardware acceleration on?
walt.farrell Posted October 4, 2022 Posted October 4, 2022 14 minutes ago, Fabricio Z said: Any clues on why this happens with hardware acceleration on? Possibly it indicates that your GPU drivers have problems. You could try updating them to a newer level, but sometimes downgrading to an older level is needed. Fabricio Z 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
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