SeleDreams Posted August 11, 2022 Share Posted August 11, 2022 (edited) Hi, I have been experiencing some issues with Affinity Photo while using it for digital art. I am running Affinity Photo version 1.10.5.1342 on Windows 11 I have a ryzen 7 3700x CPU and an NVIDIA RTX 2080 GPU I am using a drawing tablet (XP-Pen Star 03 V2) and am drawing using it on your software. The crash happens no matter the selected mode (low, high or windows ink). In all cases using the undo shortcut just after drawing with the tablet can make the entire software suddenly close. Attached to this post are three recent crash logs to help troubleshoot the issue 8ca3abf4-24f5-429f-a028-ac8fe9d85d1c.dmp eeeaff53-e2e0-402b-b815-e47005da756b.dmp 3efcbf17-d328-49bb-870c-d7a8a05743c7.dmp Edited August 11, 2022 by SeleDreams typo in drawing tablet name Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 11, 2022 Staff Share Posted August 11, 2022 Hi @SeleDreams, Welcome to the Affinity Forums Sorry to hear you're having trouble! Firstly, I recommend making sure your GPU & drawing tablet drivers are up to date, directly from the manufacturers website as outdated drivers can cause crashing. Secondly, within the XP pen driver, do you have Windows Ink enabled? As this is a separate option from within Affinity. Finally, can you please open Affinity Photo and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me? Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 11, 2022 Author Share Posted August 11, 2022 (edited) Hi, both my GPU drivers and drawing tablet drivers are enabled and up to date Windows ink is enabled in driver settings Here are my performance settings Edited August 11, 2022 by SeleDreams I didn't see the windows ink setting at first Quote Link to comment Share on other sites More sharing options...
SeleDreams Posted August 11, 2022 Author Share Posted August 11, 2022 Also I noticed that when I use my drawing tablet in high precision mode, it will randomly sometimes place some points at some random places of the image, it's not drawing tablet related as this doesn't happen on other softwares Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 11, 2022 Staff Share Posted August 11, 2022 Many thanks for confirming that for me! I'd recommend disabling Hardware Acceleration within Affinitys Preferences, as well as disabling Windows INK within the driver. Restart the Affinity app once changing these settings and try using your tablet once again. Does this reduce the crashing behaviour please? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 11, 2022 Author Share Posted August 11, 2022 10 minutes ago, Dan C said: Many thanks for confirming that for me! I'd recommend disabling Hardware Acceleration within Affinitys Preferences, as well as disabling Windows INK within the driver. Restart the Affinity app once changing these settings and try using your tablet once again. Does this reduce the crashing behaviour please? At the moment I haven't got new crashes, but the crashes were really random so I can't guarantee that the problem is fixed, I'd still recommend to check the crash dumps I sent Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 11, 2022 Staff Share Posted August 11, 2022 Many thanks for letting me know, please do keep us updated should these issues return. 30 minutes ago, SeleDreams said: I'd still recommend to check the crash dumps I sent I can confirm I debugged these reports before offering the above advice, as can be seen in the below call stack, references are made to win32u.dll, ntdll.dll (which are both used when Windows Ink is enabled) and nvopencl64.dll, which is used when hardware acceleration is active - hence the suggestions made Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 11, 2022 Author Share Posted August 11, 2022 I see, isn't ntdll used by absolutely everything though, because ntdll is the system library interacting with the Windows NT kernel from what I know Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 11, 2022 Staff Share Posted August 11, 2022 That's correct, other applications will also use this .dll, but as it's showing in this specific call stack it appears to be related to Affinitys interaction with the drawing tablet, which is currently happening through Windows Ink. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 11, 2022 Author Share Posted August 11, 2022 I see, atm I disabled windows ink only, I'll check if I get another crash I will then do the reverse and disable opencl but not windows ink to basically define whether the issue comes from opencl or windows ink specifically Dan C 1 Quote Link to comment Share on other sites More sharing options...
SeleDreams Posted August 17, 2022 Author Share Posted August 17, 2022 After testing I ended up getting a new crash when windows ink was disabled so I think the problem comes from OpenCL, so I'd recommend to test OpenCL's behaviour on RTX 2080 cards on the latest drivers Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 17, 2022 Staff Share Posted August 17, 2022 Many thanks for letting me know - I'll be sure to inform our team of this. If known, what version of Nvidia drivers are in use on your PC please? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 17, 2022 Author Share Posted August 17, 2022 1 minute ago, Dan C said: Many thanks for letting me know - I'll be sure to inform our team of this. If known, what version of Nvidia drivers are in use on your PC please? the nvidia driver version 516.94 Dan C 1 Quote Link to comment Share on other sites More sharing options...
SeleDreams Posted August 18, 2022 Author Share Posted August 18, 2022 I actually just got a crash with both opencl and windows ink disabled this is the crash log 689ecbae-1ba8-49be-948c-83f08f4b582a.dmp Quote Link to comment Share on other sites More sharing options...
SeleDreams Posted August 18, 2022 Author Share Posted August 18, 2022 if it keeps crashing I might be forced to move to another software Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 18, 2022 Staff Share Posted August 18, 2022 Thanks for the new report provided and I'm sorry to hear the app is still crashing for you. Can you please confirm for me, was the above crash following the Undo shortcut on your tablet, or was this during a different operation? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 18, 2022 Author Share Posted August 18, 2022 Just now, Dan C said: Thanks for the new report provided and I'm sorry to hear the app is still crashing for you. Can you please confirm for me, was the above crash following the Undo shortcut on your tablet, or was this during a different operation? Yes, in all cases where affinity crashed it was while using the undo shortcut on my tablet (ctrl+z) Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 18, 2022 Staff Share Posted August 18, 2022 Thanks for confirming - I'm in the process of testing further with an XP tablet here (Deco 03), but in the meantime are you able to recreate this crash if you use the direct keyboard shortcut for undo (CTRL+Z) rather than the shortcut key on your tablet? Also just to confirm, have you previously installed other tablet drivers on your device that may be interfering with the current driver? For example a driver for another model of drawing tablet, such as Wacom, Huion etc. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
SeleDreams Posted August 18, 2022 Author Share Posted August 18, 2022 I only own a single drawing tablet so I don't have any other driver and, well i guess I could try next time I'll use my drawing tablet to use the manual keyboard shortcut Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 18, 2022 Staff Share Posted August 18, 2022 Thanks for verifying that for me, I've since been able to replicate this in Affinity when using the XP pen shortcut. If I hit the Undo shortcut whilst painting, the app crashes. I've not yet been able to crash the app shortly after painting, so I suspect you are seeing this crash when using Undo during the painting of the pixel stroke. Therefore I'm getting this logged as a bug with our developers now - unfortunately none of the setting changes seems to resolve this at this time, my apologies. I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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