Jarulex Posted August 11, 2022 Share Posted August 11, 2022 Hello! I had an issue with Affinity for iPad, was not working properly.So I had to cancel the App, but now I have no idea how to downloading again the App without paying a second time, as Apple store requires. Thank you all. Paolo Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted August 11, 2022 Staff Share Posted August 11, 2022 Hi @Jarulex, The app(s) should be downloadable again from the app store if you've purchased them previously without the requirement to purchase them again. Have you checked that you're logged into the Apple account which the content was originally purchased on? Quote Link to comment Share on other sites More sharing options...
Jarulex Posted August 11, 2022 Author Share Posted August 11, 2022 I guess I purchased the App directly from Serif, was a discounted offer, it doesn’t appears in my Apple Store Records. In my Serif account appears my iPad as registered App (see screenshot). Before cancelling my App I had a look up in Apple Store and My App. Affinity was identified with ‘open’, now as an App to buy again. Besides my app was full of edited pics. What to do? Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 11, 2022 Share Posted August 11, 2022 The iPad app is only available via the Apple Store so that’s where you must have purchased it from. Registering an application with Serif is not the same as purchasing the software; you can purchase from Apple but also register with Serif. As NathanC asked above, did you purchase the app via the same Apple ID as you are currently using? Quote Link to comment Share on other sites More sharing options...
Jarulex Posted August 11, 2022 Author Share Posted August 11, 2022 Impossible to find it in Apple Store, weird! Finally I bought it a second time, but I lost all my files. Any idea if I can recover them somehow? Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted August 11, 2022 Staff Share Posted August 11, 2022 52 minutes ago, Jarulex said: but I lost all my files. Any idea if I can recover them somehow? When Designer/Photo was originally deleted from your iPad this also deletes the Affinity folder in the Files app which would've contained your files before you removed the app. Unfortunately there's no simple way to restore these once the app has been deleted. If you have an iCloud backup of your iPad you could try restoring to a point when the app existed before and then save your files to a different file/location. https://support.apple.com/en-gb/HT204184 There are some 3rd party apps which may be able to restore files but I can't make a recommendation. Quote Link to comment Share on other sites More sharing options...
DM1 Posted August 12, 2022 Share Posted August 12, 2022 19 hours ago, Jarulex said: Impossible to find it in Apple Store, weird! Finally I bought it a second time, but I lost all my files. Any idea if I can recover them somehow? You would need to ensure that you were using the same Apple ID that you used to initially purchase the app. That is the only reason (different ID) that it would not appear in purchases. Paul Mudditt 1 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
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