Affinity Photo not showing up in available Downloads

[Ben Mulleman]

Hello,

I created a new account and registered my copy of Affinity Photo, but it's not showing up for re-download in my account. The free additional content is showing up, however.

Is there something I'm doing wrong? Thanks for helping!

[Komatös]

Hi @Ben Mulleman

Presumably you bought Affinity Photo from the Microsoft Store or Apple Mac Store?

[Ben Mulleman]

1 minute ago, Komatös said:

Hi @Ben Mulleman

Presumably you bought Affinity Photo from the Microsoft Store or Apple Mac Store?

Hello,

Thank you for your quick response. I had to enter my e-mail and registration code to activate my account on the Affinity website, so I don’t think so?

[Komatös]

@Ben Mulleman

What if you navigate to your account at the Serif Affinity Store?

https://store.serif.com/account/registered-apps/

[Ben Mulleman]

1 minute ago, Komatös said:

@Ben Mulleman

What if you navigate to your account at the Serif Affinity Store?

https://store.serif.com/account/registered-apps/

 

[Komatös]

Make sure you purchased this software directly from the Affinity Store, and not from the Microsoft Store or Apple Mac App Store.

[walt.farrell]

Registering the software is a function that works no matter where you purchased it. 

If you had to create an account in order to register the application, then either: 

1. You purchased it from Microsoft or Apple, not from Serif. In this case if you need to download it again you download it from the Microsoft or Apple store.

Or 

2. You purchased from Serif but using a different email address.

 

[StevenS]

Hi Ben,

Our records indicate that you did purchase from the Affinity Store however I too am only seeing what you see on your account (free content).

Could you please contact affinity@serif.com with reference to this thread and your original order number and hopefully we can help resolve this for you.