Program won't execute/run after download

[Joyrie]

I just purchased Affinity Designer for my desktop. I got the emails, product key info and all that. I hit download and there is an affinity titled document in my download folder.

However, when I attempt to either open or run the program, it gives me a message that the program is already running.

If I get the install box to install the program, it does nothing.

I cannot get to a point to where I am prompted to give my email or my Product Key to verify.

I can't launch the program at all I have a new Dell computer that has Windows 11 and another computer with Windows 10. Same issue on both devices.

When running a troubleshooting test, it tells me on both devices that this program is not compatible with this operating system.

Please help as I would love to be using this program.

Thanks in Advance,

Joy

[R C-R]

18 hours ago, Joyrie said:

I hit download and there is an affinity titled document in my download folder.

What is the name & extension of this file in your downloads folder?

[walt.farrell]

21 hours ago, Joyrie said:

When running a troubleshooting test, it tells me on both devices that this program is not compatible with this operating system.

That sounds like your download was incomplete or corrupted.