Antonio G. Posted August 4, 2022 Share Posted August 4, 2022 I'm experiencing a lot of issues when exporting my CR2 to another format. There is a lot of white line appearing randomly. I need to export 5 or 6 times to reduce this effect. I'm using version 1.10.5 (build 1342) Quote Link to comment Share on other sites More sharing options...
Pšenda Posted August 4, 2022 Share Posted August 4, 2022 Try HW Acceleration off (in Preferences). Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Antonio G. Posted August 5, 2022 Author Share Posted August 5, 2022 Hi, That's doesn't change anything, fYI : I have a Gefore RTX 3060 with the Studio driver up to date. I had no issues with the previous version of the soft. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted August 5, 2022 Share Posted August 5, 2022 https://www.google.com/search?q=white+line+site:https://forum.affinity.serif.com Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 5, 2022 Staff Share Posted August 5, 2022 Hi @Antonio G., Sorry to hear you're having trouble! I have replied in your other thread here, as I suspect both issues being reported may be caused by the same thing - Please continue to reply in the above thread where I have requested a screenshot so we can work to resolve this for you - many thanks Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Pšenda Posted August 5, 2022 Share Posted August 5, 2022 4 hours ago, Antonio G. said: I have a Gefore RTX 3060 with the Studio driver up to date. And HW Acceleration is off? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Antonio G. Posted August 5, 2022 Author Share Posted August 5, 2022 (edited) Hi @Dan C, I don't know if they are related, here the screenshot too. I Must say that the lines are random and disappear after 5 or 6 export and I can use the export without any issues until I restart affinity. for the Bulk it may be related to a cache issues or a time to process limit as he try to perform a consuming process with 16 photo at the same time. For the export, in my mind this is related to the software, I'm not even sure that you use GPU Hardware to make the export to Jpg. I've tried several time the unchecking doesn't solve any of the two issues. EDIT : To be complete, there is no crash report with the Force Exit. Edited August 5, 2022 by Antonio G. typo Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.