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Issues with the export


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Try HW Acceleration off (in Preferences).

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Hi @Antonio G.,

Sorry to hear you're having trouble!

I have replied in your other thread here, as I suspect both issues being reported may be caused by the same thing - 

Please continue to reply in the above thread where I have requested a screenshot so we can work to resolve this for you - many thanks :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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4 hours ago, Antonio G. said:

 I have a Gefore RTX 3060 with the Studio driver up to date. 

And HW Acceleration is off?
image.png.1caab3ade5e0f1a24757c66aa05562e7.png

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Hi @Dan C,

I don't know if they are related, here the screenshot too.

I Must say that the lines are random and disappear after 5 or 6 export and I can use the export without any issues until I restart affinity.

for the Bulk it may be related to a cache issues or a time to process limit as he try to perform a consuming process with 16 photo at the same time.

For the export, in my mind this is related to the software, I'm not even sure that you use GPU Hardware to make the export to Jpg.

I've tried several time the unchecking doesn't solve any of the two issues.

 

EDIT : To be complete, there is no crash report with the Force Exit.

 

 

parameters.png

Edited by Antonio G.
typo
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