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I am running Affinity Publisher 1.10.5 and Affinity Designer 1.10.5 on macOS 12.5. A colleague sent me an .ai file and a PDF of that .ai file. The files use a single typeface, which we both have installed on our systems. When I import either file into either app, the graphics look perfect. But all of the text is completely garbled. I can select the text, but it's complete gibberish. (See attached image.) If anyone can explain to me, or point me to a resource explanation, as two why the text is garbled -- and perhaps to make it not garbled -- I would greatly appreciate it. Thank you!


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8 hours ago, ambcreative said:

But all of the text is completely garbled.

What font is used? Are the fonts exactly the same? Is the font completely embedded or only subset? Can you upload the PDF here?

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19 minutes ago, ambcreative said:

The typeface is the issue!

What typeface is it? Do you and your colleague have both the same version of the font and the same version of macOS?

It looks as though there might be an encoding problem. When you open the file in a PDF viewer and inspect the document properties, what does it tell you about the font?

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Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

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