Kamryn Varlack Posted July 26, 2022 Share Posted July 26, 2022 My dad bought me Affinity Designer for my old laptop, windows 10, about a year or two ago. I just registered it recently, hoping to switch it over to my new laptop, but no product key is visible, only the registered app and device. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted July 26, 2022 Staff Share Posted July 26, 2022 @Kamryn Varlack If you can email affinity@serif.com we can look into this for you. Quote Link to comment Share on other sites More sharing options...
Komatös Posted July 26, 2022 Share Posted July 26, 2022 Have'd your dad purchased the software at the Serif Affinity Store or the Microsoft Store? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Kamryn Varlack Posted July 26, 2022 Author Share Posted July 26, 2022 10 hours ago, Komatös said: Have'd your dad purchased the software at the Serif Affinity Store or the Microsoft Store? I'm unsure. We're no longer talking, but I assume it was the Affinity store, as he had gotten a digital email receipt. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 26, 2022 Share Posted July 26, 2022 6 minutes ago, Kamryn Varlack said: I'm unsure. We're no longer talking, but I assume it was the Affinity store, as he had gotten a digital email receipt. If your dad bought it from the Affinity Store, it would be under his account there, using his email address. Also, under the terms of the License Agreement, it can only be used on a computer he owns or controls. Similarly, if he bought it from the Microsoft Store, it would be under his Microsoft Store account, based on his Windows ID. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Komatös Posted July 26, 2022 Share Posted July 26, 2022 Do you still have access to the old laptop? Then you could open the Windows Store app to see if Affinity Designer appears in your library. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Kamryn Varlack Posted July 26, 2022 Author Share Posted July 26, 2022 3 hours ago, Komatös said: Do you still have access to the old laptop? Then you could open the Windows Store app to see if Affinity Designer appears in your library. I already had before checking the forum. 3 hours ago, walt.farrell said: If your dad bought it from the Affinity Store, it would be under his account there, using his email address. Also, under the terms of the License Agreement, it can only be used on a computer he owns or controls. Okay, well, I guess that clears things up. I don't know if he ever made an account, as he did purchase it specifically for me, but I suppose there's not much that can be done. Thanks, anyway! Quote Link to comment Share on other sites More sharing options...
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