Wolfgang Schwaiger Posted July 25, 2022 Share Posted July 25, 2022 (edited) Dear Affinity I bought your software back in 2015 in the iTunes store. I have now a new Mac and I can not find my product keys nor the downloads in my account. Originally I made the purchases with a different email address. I bought Designer and Photo. How can I get my product keys to install the apps on my new Mac? Many thanks Wolfgang Edited July 25, 2022 by stokerg Removed email address Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted July 25, 2022 Staff Share Posted July 25, 2022 @Wolfgang Schubert You would only have a product key if you had bought directly from us. The Apple version is validated via their Store so does not need a key. Quote Link to comment Share on other sites More sharing options...
Wolfgang Schwaiger Posted July 25, 2022 Author Share Posted July 25, 2022 (edited) This is what I thought as well, but the purchase does not show up in any of my Apple accounts.? Edited July 25, 2022 by Wolfgang Schwaiger Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted July 25, 2022 Share Posted July 25, 2022 @Wolfgang Schwaiger Although I am not a MAC user I understand your App Store account (and purchases) is linked to the email address you used when you originally purchased the apps. You say you made the purchases with a different email address. You need to log into the App Store using that email address, or, if you cannot do that you need to ask Apple Support how you can combine the old and new store accounts into one. Serif and Apple share NO customer data so no-one at Serif can help you with this problem, I think. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Wolfgang Schwaiger Posted July 25, 2022 Author Share Posted July 25, 2022 Ok, thank you. Apple Support resolved the issue. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
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