When I open in Publisher it is all pixilated

[simongreen75]

Please see the image. I downloaded as an editable file, opened in Publisher and yet again more issues.

I tried in Photo and designer and same thing.

[GaryLearnTech]

Hi @simongreen75 - welcome to the forums.

The reason it's appearing so pixellated is because you've downloaded a really low-resolution version of the image you were after.  You can tell that from your screenshot - it's only 416x291 pixels, so it won't matter which app is used to open it.

I wonder if this was just a thumbnail and the site from which you downloaded it has a link you never spotted for downloading a hi-res version?

[carl123]

File download here in jpg & eps formats...

https://www.freepik.com/free-vector/realistic-honey-banners_5971952.htm#query=honey banner&position=1&from_view=keyword

The eps file is only 416x291px but the jpg is 6429x4500px (attached)

(Not sure why the eps version is as it is)

 

[simongreen75]

Thanks

 

I have had this issue many times with this freepik site and it is becoming annoying.

Just strange that AI can open the file file and Publisher can't.

[Dan C]

27 minutes ago, simongreen75 said:

Just strange that AI can open the file file and Publisher can't.

Please see the following FAQ for more info here - 

 

[MickRose]

I assume the image was created in Illustrator. AI does open the file without a problem. It is pretty complicated so I'm not surprised Affinity software gives up.

[simongreen75]

28 minutes ago, Dan C said:

Please see the following FAQ for more info here - 

 

Many thanks

 

Sadly I am having to give up with Affinity all together. Crashes all the time and is just not fit for purpose.

The old Publisher 8 was absolutely brilliant.

So from a business point of view .. it is time to bite the bullet and move on.

[Dan C]

I'm sorry to hear this @simongreen75, if you wish we can certainly investigate further and most likely reduce the crashes you've mentioned - but we absolutely understand if you feel Affinity is not right for you.

If you'd like to work to resolve these crashes, please let me know and I can request some further information.
If you purchased from the Affinity store within the past 14 days, please email affinityreturns@serif.com to begin the refund procedure.

[simongreen75]

Hi Dan 

Thank you for your help.

Sadly, I have had the latest Publisher along with designer and Photo for a number of years now.

At the time I was a new business start up and it was meant to be market leaders that is why I took the plunge and brought them.

Just seems ages since Publisher has done any major updates to warrant supporting them.

The full adobe route I do not want to go down as it is extremely expensive but for the sake of the business I don't really have much choice.

Thanks again.

[Dan C]

No problem at all, thanks for letting me know.

I'd recommend ensuring that your GPU drivers are fully up to date, as outdated drivers can cause unexpected crashing within Affinity - equally within the Affinity app, I'd recommend navigating to Edit > Preferences > Performance and unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted.

Hopefully the above 2 steps should reduce crashing within the apps for you

2 hours ago, simongreen75 said:

Just seems ages since Publisher has done any major updates to warrant supporting them

Our head of QA has confirmed in another thread that we're currently "focussing our efforts on a major release (new features and fixes) and consequently have not done any minor patches for a long time" - so we thank you for your continued patience here and we hope to have news to share soon regarding this upcoming release!