Andreas - ImagoSTUDIO Posted July 13, 2022 Share Posted July 13, 2022 Hi there! I am writing, because in the last view months I constantly have the same issue with affinity designer. The procedure is always the same: I do some work I change to the export persona Pick the slices to export press "export"... then the finder window appears, where to export to... then I can click one or two times on some folders (very different every time) then the rotating ball appears while searching the desired folder in the finder window... ...then designer get stuck... This is not always the case, but very regularly. There is no difference in my behavior if this occurs or not. I send the crash repot a lot of times...but now I thought its time to tell you directly. Hope you can fix this, its really annoying. Thanks Andreas Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 13, 2022 Staff Share Posted July 13, 2022 Hi @AndreassaerdnA, Thanks for your report! Can you please confirm for me, do you have Google Drive or OneDrive 'syncing' folders on your Mac? Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Andreas - ImagoSTUDIO Posted July 13, 2022 Author Share Posted July 13, 2022 Hi @Dan C No, no google drive and no onedrive (I had onedrive in the past, but since some time no of them) But I have ownCloud in use!? Thanks! Quote Link to comment Share on other sites More sharing options...
Andreas - ImagoSTUDIO Posted July 13, 2022 Author Share Posted July 13, 2022 ...and I use mountainduck... Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 13, 2022 Staff Share Posted July 13, 2022 Many thanks for confirming that for me - I ask as we have a known bug logged with the developers when using Google Drive or OneDrive synced folders, the Affinity app can hang/crash when displaying Finder folders from the export persona. I suspect this issue also affects your local cloud setup, so I will be sure to update the development log regarding this with the information you have provided now, and we hope to have this fixed in a future version! In the meantime, I recommend exporting to locations that are not 'synced' in order to avoid this issue where possible Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Andreas - ImagoSTUDIO Posted July 13, 2022 Author Share Posted July 13, 2022 You are welcome! But the thing is, I never export to one of my clouds... ...and while I write those words I realise that I do export to a cloud! I forgot to mention another "cloud" I use!! -> I use the "synology drive client"! And every export is to one of this folders...! But in fact those are local folders synced in the background...so this should not be a real problem!? If I can assist with further information to help fixing this habit of a great piece of software, just don't hesitate to tell me how! Andreas Dan C 1 Quote Link to comment Share on other sites More sharing options...
Antonio Iaconesso Posted July 29, 2022 Share Posted July 29, 2022 Yes. I've found this problem on two different MacOS device. Steps I do every day: Design Switch to Export Persona Design slices that I want Select "Export" Select a folder on my device When the cursor mouse is on the button Designer get stuck I mean, this happen on two different devices that I use every day. Thank in advance. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 29, 2022 Staff Share Posted July 29, 2022 Hi @Antonio Iaconesso, Thanks for your report! As above, I can confirm this is a known & logged bug with our developers - I'll be sure to 'bump' this report with them now as we hope to address this in a future update. I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted April 26, 2023 Staff Share Posted April 26, 2023 The issue "Export Persona hang in Open and Save Panel Process when Exporting Slices" (REF: AFD-5921) has been fixed by the developers in internal build "2.1.0.1781". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
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