Jump to content
Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

Recommended Posts

Hey! How can I download installation that I bought from App Store. I'll reinstall Mac OS X and want to install Affinity Designer and Publisher then. Now I can't install it from affinity.serif.com (because I bought it through AppStore) and I can't download dmg from App Store - cause it install on my Mac already!

Screen Shot 2022-07-13 at 13.14.58.png

image.png

Screen Shot 2022-07-13 at 13.23.43.png

Edited by Glady77
Link to comment
Share on other sites

Ok. I understand.ūüėē¬†¬†But I have to say: I pay for software and want to get dmg. This type of installation¬†¬†is really more comfortable for me now. Is it really hard work for Serif to give me this kind of service? Service for customer who bought all Serif graphic applications for today?!¬†ūüôĀ

Link to comment
Share on other sites

28 minutes ago, Glady77 said:

I pay for software and want to get dmg.

If you purchased a licence for an application from Apple via the Apple App Store then you need to get that software from Apple.
Your purchase was from Apple, not Serif, and Serif have no control over that process (other than to stop Apple from selling it altogether and some other things unrelated to this issue).

Apple took your money and then gave some of it to Serif, which means that you are a customer of Apple, not Serif.

Even though you have registered the software with Serif you have not purchased a licence for the software from Serif.

If you want to get the DMG from Serif then you will need to purchase, again, from Serif.

I hope this makes things a bit clearer.

See here for more information: https://forum.affinity.serif.com/index.php?/topic/151756-faq-os-licensing-and-allowable-number-of-installations/

Link to comment
Share on other sites

Posted (edited)
37 minutes ago, GarryP said:

Even though you have registered the software with Serif you have not purchased a licence for the software from Serif.

If you want to get the DMG from Serif then you will need to purchase, again, from Serif.

Are you sure? If this is true -¬† O my God! What a customer oriented company! Super!¬†ūüĎŹ

Edited by Glady77
Link to comment
Share on other sites

I don’t understand why any of this is a problem.
You have purchased a licence to use the software from Apple.
You have installed the software via the Apple Store.
You can use the software.
If you happen to delete the software from your computer then you can install the software again, at any time, from the Apple Store as necessary.
Just think of the Apple Store as an ‚Äėoff-site DMG backup‚Äô where you can install from whenever you wish to do so.

Link to comment
Share on other sites

1 minute ago, GarryP said:

I don’t understand why any of this is a problem.

Slow internet and or data caps. The first post from @Glady77 mentions reinstalling the OS. Could be this is a clean install and having the DMGs previously downloaded onto an external hard drive makes life easier when I do a clean install of the OS.

Mac Pro (Late 2013) Mac OS 11.7.1 
Affinity Designer 2.0.0 | Affinity Photo 2.0.0 | Affinity Publisher 2.0.0 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

Link to comment
Share on other sites

@Glady77  Hopefully after you have used the Affinity apps for a little while you will discover not only how very customer-oriented they are but also how customer-oriented the people at Serif are.  And how extremely helpful the members of this forum are to each other.  It is a far distant cry from the we-could-care-less-just-send-us-your-monthly-payment-to-rent-your-own-creative-products approach.  You are obviously disappointed with Apple.  But Serif doesn’t determine Apple’s business model.


24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Big Sur v. 11.7.  Affinity Photo 1.10.5, 2.0; Affinity Publisher 1.10.5, 2.0; Affinity Designer 1.10.5, 2.0
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Big Sur v. 11.7.  Affinity Publisher 1.10.5, Affinity Photo 1.10.5, Affinity Designer 1.10.5
21.5 iMAC Retina 4K display MacOS High Sierra v. 10.13.6.  Memory 8 GB, 1TB Fusion Drive: Affinity Publisher 1.8.4, Affinity Photo 1.8.4, Affinity Designer 1.8.4
 iPad Pro 12.9 2020 (4th Gen. IOS 15.6); Apple pencil.  Wired and bluetooth mice and keyboards.9_9

Link to comment
Share on other sites

5 minutes ago, Old Bruce said:

Slow internet and or data caps. The first post from @Glady77 mentions reinstalling the OS. Could be this is a clean install and having the DMGs previously downloaded onto an external hard drive makes life easier when I do a clean install of the OS.

But then I won't be buying apps from the Apple Store, which works exactly like that how it does not suit me!

Affinity Store: Affinity Suite (ADe, APh, APu) 1.10.5.1342, 2.0.0.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 22H2, Build 22621.819.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 10 Pro, Version 21H1, Build 19043.2130.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Link to comment
Share on other sites

7 minutes ago, Old Bruce said:

Slow internet and or data caps.

I can certainly see why they would want to have the DMG to hand if that is the case ‚Äď I have the latest setup files for most of the software I use, just in case I have ‚Äėinternet issues‚Äô.

However, the only actual problem that I have been able to find in the thread is that the OP is ‚Äúmore comfortable‚ÄĚ with installing from a DMG.
They don’t mention any connection issues or problems installing from the Apple Store at all, just that they prefer using a DMG.

Link to comment
Share on other sites

4 minutes ago, Old Bruce said:

Slow internet and or data caps. The first post from @Glady77 mentions reinstalling the OS. Could be this is a clean install and having the DMGs previously downloaded onto an external hard drive makes life easier when I do a clean install of the OS.

Yea! You are absolutely right! I just want to keep all my soft in a right place. If even all Clouds will crashed in the World. I really don't trust in Clouds i trust in Hard Drive!¬†ūüėĎ

Link to comment
Share on other sites

5 minutes ago, Glady77 said:

If even all Clouds will crashed in the World. I really don't trust in Clouds

Then I don't understand at all why you shop at the Apple Store, which works in exactly this "inconvenient" and "undesirable way"?
Despite the fact that you are giving money to someone who had no part in the development of the application, so you reduce the profit for the work done by the actual developer, and you still complain about him! Wow.

Affinity Store: Affinity Suite (ADe, APh, APu) 1.10.5.1342, 2.0.0.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 22H2, Build 22621.819.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 10 Pro, Version 21H1, Build 19043.2130.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Link to comment
Share on other sites

14 minutes ago, Glady77 said:

i trust in Hard Drive! 

Hard drives have been known to fail! 

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher : Affinity Photo : Affinity Designer (latest release versions) | Affinity Photo for iPad

Link to comment
Share on other sites

2 minutes ago, PŇ°enda said:

Then I don't understand at all why you shop at the Apple Store, which works in exactly this "inconvenient" and "undesirable way"?
Despite the fact that you are giving money to someone who had no part in the development of the application, so you reduce the profit for the work done by the actual developer, and you still complain about him! Wow.

It's not my problem how Serif sell they products. It's just the way how I get this soft. But Serif really CAN help me in my problem. But ... I still talking about it here and no results 

Link to comment
Share on other sites

  • Moderators

Whilst we understand your frustration, it's simply not possible to grant a second license, we cannot even verify the purchase of a first.

In Apple's own words:

Quote

Apple does not provide You with access to personal or other data provided by or generated through use of the App Store by other developers; nor does Apple provide other developers with access to personal or other data provided by or generated through Your use of the App Store. Such data sharing would conflict with Apple’s Privacy Policy, and with our customers’ expectations about how Apple treats their data. You can seek to collect information from customers directly, so long as such information is collected in a lawful manner, and You follow the App Store Review Guidelines."

The Affinity store app and the Apple Store app are essentially different products completely, buying one does not entitle you to the other.

Please refer to this post for more information.

Lee

 

Link to comment
Share on other sites

Wow... good thing I purchased mine through the Affinity Store. I went to my own account page and the downloadable DMG is right there. 

@Glady77 .... if you like I can Email it to you.  Wait... it is 2 GB large. hmmm

 

Dawn

Edited by Mysterien-Vril
Link to comment
Share on other sites

11 minutes ago, LeeThorpe said:

The Affinity store app and the Apple Store app are essentially different products completely, buying one does not entitle you to the other.

You really think that Serif Designer from App Store work different than this software from Affinity store?  Why nobody tell me this before I bought products ? More strange rules  - more problem for customers! 

Link to comment
Share on other sites

1 minute ago, Mysterien-Vril said:

if you like I can Email it to you. 

If you do:

  1. You're breaking the license agreement you agreed to; and
  2. It won't work for her, as it requires your Product Key and Email. (Which, I suppose, you could also share, but see #1)

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

Link to comment
Share on other sites

1 minute ago, Glady77 said:

You really think that Serif Designer from App Store work different than this software from Affinity store? 

The applications work almost completely the same. There is a minor difference in how you check for updates, but that's about it from Serif's side of things.

Of more importance: Apple applies "sandboxing" restrictions to all applications purchased/installed from the Mac App Store, and those can affect how the Affinity applications will function. 

And, of course, there is the matter of how the software is delivered/installed: when you purchase from Apple you get it in the form they provide it, and you install it using the tools they provide (Mac App Store). When you purchase from Serif you get the DMG you wanted.

 

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.