Melita Posted July 7, 2022 Posted July 7, 2022 Hello everyone, I have downloaded and received the info for the free trail. I'm trying the Windows version. When I open the app and enter the information where it asks for the email/organization and product key, the validate product key is not highlighted to press to continue. I'm unsure on why this is happening and can't move forward in opening the app. Please help. I have tried to uninstall and reinstall the app and it's still the same thing. Thanks in advance. Quote
Staff SFurniss Posted July 7, 2022 Staff Posted July 7, 2022 @Melita You would only have a product key if you had bought the full program. Please follow the prompt to continue with the trial. Quote
Melita Posted July 8, 2022 Author Posted July 8, 2022 I don't understand. I have followed the prompt. Again, when I enter the product key the button to press is not highlighted for me to continue. Quote
PaulEC Posted July 8, 2022 Posted July 8, 2022 22 minutes ago, Melita said: when I enter the product key the button to press is not highlighted for me to continue You said you only have the trial version. You would only have a valid product key if you had purchased the software, so, where did you get the product key that you are entering? Have you used the app at all? The free trial only runs for ten consecutive days from when you first open it. Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Windows 11 Home - Affinity Publisher, Photo & Designer, v2 (As I am a Windows user, any answers/comments I contribute may not apply to Mac or iPad.)
walt.farrell Posted July 8, 2022 Posted July 8, 2022 2 hours ago, Melita said: I don't understand. I have followed the prompt. Again, when I enter the product key the button to press is not highlighted for me to continue. Have you tried just pressing Continue Trial, and ignoring the Product Key portion of the prompt? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
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