rehsouna11 Posted June 25, 2022 Share Posted June 25, 2022 Affinity Designer is often freezes in Export Persona while the Mac OS's Folder Picker Dialog is open. Quote Link to comment Share on other sites More sharing options...
norbinw Posted June 26, 2022 Share Posted June 26, 2022 Don't expect to be fixed, this is happening to me since Spring/summer of 2021. And still NOTHING! I'm glad that more and more people experience this, maybe this way they will fix it by the end of the year, and proves that I'm not nuts! Just force close it 2-3x, and after that you won't have any issues UNTIL YOU RESTART YOUR MAC, so try to leave it in standby. Let me guess, you have some Google drive or some cloud drive (even if you're not saving files in it) ?. Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted June 26, 2022 Author Share Posted June 26, 2022 8 minutes ago, norbinw said: Don't expect to be fixed, this is happening to me since Spring/summer of 2021. And still NOTHING! I'm glad that more and more people experience this, maybe this way they will fix it by the end of the year, and proves that I'm not nuts! Just force close it 2-3x, and after that you won't have any issues UNTIL YOU RESTART YOUR MAC, so try to leave it in standby. Let me guess, you have some Google drive or some cloud drive (even if you're not saving files in it) ?. Yes, I've Google drive and OneDrive installed. Quote Link to comment Share on other sites More sharing options...
norbinw Posted June 26, 2022 Share Posted June 26, 2022 Well, the only workaround is to not shut down the pc or laptop after you force close the app. I just had to force close it 3x before I could export my file. Other times 1 force close and it works after that. Just remember, after every restart, you will have this circus of force close. Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted June 26, 2022 Author Share Posted June 26, 2022 Good to know, I didn't notice this pattern before,that would be helpful. it's a very annoying bug hadn't have it in my windows device, hope they fix it soon Quote Link to comment Share on other sites More sharing options...
Dan C Posted June 27, 2022 Share Posted June 27, 2022 Hi @rehsouna11 & @norbinw, Thanks for your report and I'm sorry to hear you're having trouble! I can confirm this is a known & logged issue with our developers, but I'd like to update this with a recent crash report if possible. Can you please attach a copy of the latest crash reports from Affinity Designer here for me? Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. Many thanks in advance Chris B 1 Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted June 27, 2022 Author Share Posted June 27, 2022 6 minutes ago, Dan C said: Hi @rehsouna11 & @norbinw, Thanks for your report and I'm sorry to hear you're having trouble! I can confirm this is a known & logged issue with our developers, but I'd like to update this with a recent crash report if possible. Can you please attach a copy of the latest crash reports from Affinity Designer here for me? Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. Many thanks in advance It only shows crash reports from affinity publisher, Affinity Designer doesn't actually crash, it simply stops responding until i force it to quit Affinity Publisher-2022-06-26-223829.ips Dan C 1 Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted November 14, 2022 Author Share Posted November 14, 2022 Hi, this problem is now happening more often in Affinity Designer 2, it almost crashes every single time Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted November 17, 2022 Author Share Posted November 17, 2022 any help with this? Quote Link to comment Share on other sites More sharing options...
norbinw Posted November 17, 2022 Share Posted November 17, 2022 Nope. Still nothing. It's among the 3 things I hate and frustrates me about Affinity. I wouldn't even be here, hating the team and the app, if these crashes were sorted out. But it's already 12 months+ of this issue for me. So don't get your hopes up thinking it will be fixed soon. rehsouna11 1 Quote Link to comment Share on other sites More sharing options...
Dan C Posted November 17, 2022 Share Posted November 17, 2022 @rehsouna11, I can confirm that this issue is unfortunately still marked as Open with our developers, however I will be 'bumping' this now for you. Just to confirm, you are using both Google Drive and OneDrive on your Mac still? Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted November 17, 2022 Author Share Posted November 17, 2022 Yes Both are still on my device Dan C 1 Quote Link to comment Share on other sites More sharing options...
Dan C Posted November 17, 2022 Share Posted November 17, 2022 Thanks for letting me know, I will be sure to update our devs with this info once again now & we apologise for further inconveniences caused ion the meantime. Quote Link to comment Share on other sites More sharing options...
iFloris Posted November 30, 2022 Share Posted November 30, 2022 Just to add another experience to this thread. I am having almost permanent crashes on Mac (12.6.1) when exporting from the Export persona in Designer or Photo, as well as regular exporting from Publisher. This has occasionally been happening under 1.x as well, but under 2.x it happens almost every time. Some workarounds to avoid the hangup include navigating the folder picker with cmd + arrow keys and using return to accept or just saving to whatever folder shows up initially and moving the exported files to where I wanted them. I do not run either the Google Drive or Dropbox apps, but I do have SMB mounts and a few mounted folder with Rclone. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Dan C Posted November 30, 2022 Share Posted November 30, 2022 Hi @iFloris, Welcome to the Affinity Forums Sorry to hear this issue is affecting you also, I will be sure to update our developers with the information you've provided here. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 5, 2023 Staff Share Posted January 5, 2023 if anyone has an actual crash report can you post it here please Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted January 6, 2023 Author Share Posted January 6, 2023 On 1/5/2023 at 12:55 PM, Pauls said: if anyone has an actual crash report can you post it here please the app doesn't literally crash, it stops responding for a long time until you force quit it Quote Link to comment Share on other sites More sharing options...
rehsouna11 Posted February 26, 2023 Author Share Posted February 26, 2023 is there any update regarding the fix for this bug, it's very frustrating 🥲 Quote Link to comment Share on other sites More sharing options...
Dan C Posted February 27, 2023 Share Posted February 27, 2023 Unfortunately this issue is still logged with our development team to be resolved, I will be sure to 'bump' this for you now to bring it to our teams attention once again. Our apologies for any inconveniences caused due to this in the meantime. Quote Link to comment Share on other sites More sharing options...
rhecht95 Posted March 8, 2023 Share Posted March 8, 2023 Hi all, I'm experiencing the same issue in Designer V1 almost every time I'm prompted with the Finder window in the Export persona. Also on a Mac (Build 13.2.1 (22D68)) and also using cloud storage (OneDrive). Attached a screenshot of the stuck export. Like others, I have never had the app actually crash. I'm just forced to quit after a few minutes of the app not responding. I can also confirm that the export will work after force quitting the app 3 times. Not sure if it matters, but I am bulk exporting 11 slices. Quote Link to comment Share on other sites More sharing options...
Dan C Posted March 9, 2023 Share Posted March 9, 2023 Hi @rhecht95, Thanks for your report and I'm certainly sorry to hear this, as mentioned above this issue is still logged with our development team at this time. I will be sure to 'bump' this with our team with your report now. I hope this helps! Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted April 26, 2023 Staff Share Posted April 26, 2023 The issue "Export Persona hang in Open and Save Panel Process when Exporting Slices" (REF: AFD-5921) has been fixed by the developers in internal build "2.1.0.1781". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
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