Publisher crashes when opening a specific file

[Raf23]

I wonder if anyone can help. For some reason just one file (attached) causes Publisher to crash instantly when I try to open it. I've been working on this file and many other with no problems for weeks. I can open Publisher without any problem, and I can open other afpub files, just not this one. I can only conclude that the file was corrupted during a save.

Is there to open the file and find and repair the damage without losing the entire file?

• Computer: Mac M1 OS 12.4
• Publisher version: 1.10.5

 

Cleaning Instruction Cards for Care Homes copy.afpub

[Raf23]

Thank you for your reply. All the linked resources are in the network. The file crashes whether I'm connected to the network or not. Also a number of other publisher files link to the same resource files in the same folder on the network and they don't seem to have the same problems.

 

However, not all publisher files use the same resource files, so I'll have a good look through the resource folder and see if there are any corrupted files.

 

Many thanks again

[Raf23]

On 6/24/2022 at 8:01 PM, LondonSquirrel said:

A couple of things:

1.  Depending on what sort of network it is, that itself may cause file corruption. Just because it hasn't happened before does not mean that it can't.
2. You will need access to those files to see which one is causing the problem, because at the moment it is unclear.

My view is you should be able to get this file back, if you can locate the broken file. Without starting from scratch I think you have a good chance of getting nearly all of this file back, except the broken file.

By creating a few placeholder files (it doesn't matter what is in them - I just put the word 'placeholder'), e.g. 'CIC care.afdesign' and 'wiping-sparkling1.afdesign' and 'hygiene risk.ai' ..., I can get this file to open, and I can see in Resource Manager all of the missing resources. But I cannot save the file - it crashes. I haven't been through the whole file creating placeholders.

Let us know how you get on, and if you can't get ahead we can help you some more.

Many thanks for your help!

I opened the file in Publisher on a PC with no access to the network, naturally it came up with the 'missing resources' notice.  Selecting 'Yes' and then 'cancel ' in the 'Locate resource' finder window seemed to prevent the program from crashing. This allowed me to save the file (on the PC) which i transferred to the Mac. I can open this recovered file on the Mac, and i'm going through the process of checking and relinking resources. This should allow me to find any corrupted files. So far i've found one.

I've asked more intelligent people than myself to run checks on the network, to rule out any issues there.

Thanks again for your help.