PascalMou Posted June 22, 2022 Share Posted June 22, 2022 Hello I don't understand but on my download & key product page I have no link to re-install my app. Thanks Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 22, 2022 Share Posted June 22, 2022 Welcome to the Serif Affinity forums, @PascalMou. That usually means that you purchased from Apple (Mac App Store), or from Microsoft (Microsoft Store), not from Serif directly. And in those cases, you must download from the other store you used for your purchase. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 22, 2022 Staff Share Posted June 22, 2022 @PascalMou, Welcome to the Affinity Forums I've checked the Affinity account under your forum email address and I can see you've registered a purchase from the Mac App Store previously, so you will need to download and install the app from there, rather than the Affinity Store website, as Walt has mentioned above. I hope this helps! walt.farrell 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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