smolny82 Posted June 21, 2022 Share Posted June 21, 2022 Hello I purchased all 3 apps few years ago. They were working fine till last year when trouble comes. All 3 apps keep crashing at start. It happens every time i switch it on about 10 times sometimes less. It's so annoying. After few crashes it works stable. All drivers up to date. Have you got any solution to resolve this problem? If so I would be very grateful. Greetings Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted June 21, 2022 Share Posted June 21, 2022 @smolny82 Which versions of the apps do you currently have installed and what OS are you running (Mac or Windows)? Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
smolny82 Posted June 21, 2022 Author Share Posted June 21, 2022 I've got the latest version on pc (windows 10 Home). Adobe apps work fine without any crashes same corel painter and other. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 21, 2022 Share Posted June 21, 2022 Look after any possible crash reports ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
smolny82 Posted June 21, 2022 Author Share Posted June 21, 2022 Crash reports... 1b6610d0-5f70-40c0-b844-f2f864c0b458.dmp 1d2123cf-de64-4169-a453-76c99cf57c00.dmp 2daef16c-4ca4-40dc-b66d-233835f82c6b.dmp 4b0b7f69-0cc4-49ab-8f7f-225b7ab6535e.dmp eaab04b4-ec7c-41be-893f-3a28f571fe15.dmp ef8a9b33-cf44-4d66-93b3-62e362ac8438.dmp f02ae49b-2241-45a3-9ffa-7fbb92c5d0fd.dmp f41c1b8b-2739-42d6-bc08-32d6aaa0140d.dmp f58d463f-80ad-4b23-971b-6be1b9303c0c.dmp f8055700-7dda-4cdf-9eef-7e1c34e1a67a.dmp f9492675-4fa3-4aca-9ab6-3ff1e32ce535.dmp f9978410-2c24-4bac-a70a-cab29b67a57b.dmp facc4934-bf08-4cab-8784-e6994dd00543.dmp 6b74af55-a6b7-4dce-ac9b-5c85ccd593ea.dmp 6e5ac56e-0c3c-49d9-b6cb-2bf1ddc44ad6.dmp 6eda955a-424b-4116-b731-3a2d8f94dd0e.dmp 6f95ad31-e0f0-4c4c-a26f-ddd0f62c2eb2.dmp 7d84ab45-847a-4de4-9691-9ab7ef826ce4.dmp 8c830f6f-99a5-49cd-8d22-1a31eeafcbad.dmp 12b993de-7b67-4784-953a-ce6aa2870990.dmp 36f25d0b-f6c5-498f-abd5-abd10702eda1.dmp 38ce6c0a-ead5-4eb5-9512-e521cc5ccf7d.dmp 40ead031-6a1a-4633-bb24-a20be758c178.dmp 45ccd16d-0d10-4b43-be9e-e210a30b895b.dmp 55c67ef1-3d1b-497c-9a36-f73bbca3aac9.dmp 87ae695f-dcd0-4c98-8a9c-db4dc8fb9325.dmp 94d4bea1-3f29-47f2-8905-f56912b3abcb.dmp 287d73a0-ad67-46d7-b437-3d927e17fc74.dmp 405a1623-7adb-4e1a-9432-e41ec81e8823.dmp 513aeb86-9dc0-4e45-9c7c-21a4c2701177.dmp 685cdf1e-4728-422f-abd5-9d0821918fa0.dmp 731ed59e-aaaa-4a18-a366-45e54d83b6b4.dmp 1016cadc-e248-4e2a-967b-aaf3ed1c3d58.dmp 3445a91d-91f2-40c3-a1f6-e633438041af.dmp 7114e19d-6b15-49b4-9a3d-24ea675b8a68.dmp 09470de3-16a2-413a-a559-ff4478a98530.dmp 32403d32-4099-4746-84a3-5b228b34262b.dmp 458930ac-5c91-41ef-9911-f0cbb5bcf9f6.dmp a25ce8b7-4af2-4a2b-8da9-c31d9c0980a4.dmp a07719df-5966-43be-bf22-afc95ff64c3f.dmp a611208e-b7d8-4f49-b367-4c803d7b4ce4.dmp aff4870c-5db9-4449-8593-38ad20630878.dmp b19a3987-38c0-4298-b66a-ecb2cb0a63d4.dmp b58a6e87-3cdc-436c-bf40-ec0c053e183a.dmp c3c0c65f-7f86-46ae-8f41-16df631213f5.dmp c3658fe1-93ff-4e25-8c52-6e62460cb67b.dmp cf2ed85c-ff64-45a4-93fe-754568496f4b.dmp d8d1bf05-d029-4277-ba33-c56b5844d170.dmp d45e93ab-b5aa-41a5-8af2-31b59139f588.dmp d946f4ba-6674-4827-9634-fb14ee1e2403.dmp d4381d1c-9450-48fe-9d31-fc7162ddd0e6.dmp db77ac61-6c0a-42d4-8c03-697bd73ad34f.dmp defbebc1-b77e-4b05-a0f9-d23dff6926b1.dmp 6d7ea8c8-8b6f-4155-948b-222a8606cb74.dmp 7db3cc6a-4efa-4484-bb20-a1ac7259164a.dmp 9c4a99f5-6985-4fb9-90f0-c8a072b25580.dmp 9d95ecc9-aa6f-451c-8310-8a48144e44f1.dmp 9ecc69d6-c62c-447e-a75f-6001066b77c0.dmp 12f0baa7-aa30-4892-9bab-69ecc6de3b82.dmp 44d9b434-e5ba-4c8c-8d24-5d80fe6ca4f9.dmp 66e611b2-2d33-4320-9358-c15e843b6923.dmp 76be336f-8c68-4430-8324-87688366e01a.dmp 79f19b73-6447-4425-96dd-4b4fd1701d2c.dmp 94e81e55-df7b-4afa-acee-f190a9c4ca2b.dmp 468e592d-139d-4c2d-b642-67db6787f690.dmp 0731cc36-f7f3-47fb-83b5-c914c849345f.dmp 839dc78a-67eb-4196-9e42-34b2186ba24c.dmp 935d26e8-2d40-44ff-a13c-c0eb91aadea4.dmp 987cf42d-5476-4004-a25e-e1904368cfdc.dmp 8671ac9f-7840-41ee-b013-3e0460732db6.dmp 17733b0f-d39f-45ac-a43c-077f52b351f0.dmp 77136e2c-2b97-4de9-b74c-e9df9d0f98e7.dmp 077244cb-1d6a-4975-8f7e-1842f3da628e.dmp 78962eb8-57be-48a6-92e0-eae1a6d563e8.dmp 30125418-ed28-48ff-923e-60e7136e9cbb.dmp a9eed5b8-776e-4b27-a7a3-a74afdad48d4.dmp b07a449a-6c2a-41a7-8e94-d1927b24029a.dmp b65a3a77-cdca-43f0-863d-2942af2db14a.dmp c7980ea1-c5f1-465a-b252-650aeed47991.dmp ddb4cff4-ede9-477d-8df8-e7ed4aafbb7d.dmp e1dee5c3-0f6f-42fb-87ac-6231b3f39b40.dmp e63156a0-41c3-4094-b0e5-58c4ce87d28b.dmp f0f69177-750f-491d-966c-7dce3d259e0e.dmp f9d70554-0bcd-459e-9c4a-9e39f6424456.dmp f262553e-a390-49a6-8325-e3c47e1e5419.dmp fec52a9a-0246-4958-a733-e61452008860.dmp 0ceaf33b-a201-4e84-aedf-6ab9a42ea75d.dmp 1c3f6819-d84f-497c-9a23-86cf03a1ecaf.dmp 4bfa77a4-d1ea-4c6a-8300-e7b353122ebb.dmp 4c1181ed-3f2a-46ca-9af6-da6268eb9b3a.dmp 4ceb01ba-0764-4bd6-97a9-73367072d7d3.dmp 4e7835ad-31bd-4861-b2e5-73be55eb0777.dmp cc17575a-49bf-45dc-a517-c3c719061c51.dmp cdd30b45-f404-4fbf-b556-258aa04d5134.dmp ce681feb-8029-439a-b898-3bf0a1d35a46.dmp cee6b827-d489-4471-9348-f18660c06691.dmp d5faabb4-bf4e-425d-80c2-60ca792d204f.dmp ddbc4364-5c82-4a19-827f-9939db4e17d7.dmp e0f66e58-35fe-476a-8335-e0f306271997.dmp f11b591f-7040-4ad2-a5f9-0434bb7fd54f.dmp f47442c1-eb10-43c2-990a-7ca950851c31.dmp 0e9887d4-10fd-48d1-bc5e-d5f2c8e96ef5.dmp 004ce6cc-2118-4faf-8220-3f89f81cbdf0.dmp 4f3c9e4c-223b-4244-9ae7-9c57cd5eeb88.dmp 5a21dc0c-8a78-4180-b63e-2e2b61d1d074.dmp 5aa93cb5-e685-4a7e-b1c9-3145afe8852e.dmp 6bf05d3e-9ec9-4ff9-86f7-16f85fce58af.dmp 6e8f007a-f6f3-4ab0-9f5e-4ef2cb9ec357.dmp 8f32117b-1075-4008-a0b1-12b1741c4c11.dmp 9d3b5028-b8a0-4125-ba3d-e859e9d6e11d.dmp 15b8e9be-65e2-4f30-8145-9184e1fd578b.dmp 021c2762-72ca-464a-ac00-368de81146c5.dmp 45b9ca8f-ec5b-44a5-a3ec-2ae5a496fc06.dmp 048e7bf8-74e5-46a3-8def-40abafab7ecd.dmp 52d35848-d6f0-4829-9474-05897b48fc93.dmp 61e831c9-7397-4b63-9f11-4328d2748970.dmp 321c1979-d6cd-4efb-8974-26eb1a63474a.dmp 633ded2e-e894-4fb9-9ad1-7378664817ad.dmp 773aff52-414e-4dc1-8193-fddeb0e54afb.dmp 945b3e33-bbdf-4e28-9211-e22175e25ec1.dmp 8318cbad-2f96-4b0a-8e35-58ae520b13f6.dmp 14190f5a-2c54-4c40-a7e9-ff744d8fbfe1.dmp 405367a6-4d7d-4ba5-a0dc-b1e646e82ef1.dmp 938875b8-0091-4970-bf6e-f843ce9863b7.dmp a1889869-613b-407f-a7e1-be6e715d8613.dmp ac61f478-476f-470c-b2bf-214b98bc2562.dmp b0aef963-195d-4ec9-8ed1-4bc5d5fd1e72.dmp b99b29ce-fd7f-445a-a4a2-8e8b72bd5bc0.dmp b047924e-f81e-47fc-9bf7-1c30060cfc6b.dmp b6551241-b392-4099-b1c3-b243d1f23c84.dmp bbbbd71e-7ab8-4265-a97e-b6a9f1cb40e3.dmp c20c10e8-1b65-4a95-a84d-e82b6dad3f1d.dmp c873b9d8-666e-495d-a781-1896cff5d685.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 21, 2022 Share Posted June 21, 2022 Well you've overdone it, one or two of those for each app would have been enough! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
smolny82 Posted June 21, 2022 Author Share Posted June 21, 2022 Hahaha! Sorry Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 21, 2022 Share Posted June 21, 2022 Those are all "reason: 0xe0434352" crashes and thus look all the same like this (just happening every time in other threads) ... Quote Operating system: Windows NT 6.2.19041 1706 CPU: amd64 family 6 model 94 stepping 3 8 CPUs GPU: UNKNOWN Crash reason: 0xe0434352 / 0x00000001 Crash address: 0x7ffad4044fd9 Process uptime: 117 seconds Thread 38 (crashed) 0 KERNELBASE.dll + 0x34fd9 rax = 0x000000b64ddfdd09 rdx = 0x00007ffad675b3c7 rcx = 0x0000000000000002 rbx = 0x00000000e0434352 rsi = 0x0000000000000001 rdi = 0x0000000000000005 rbp = 0x000000b64ddfe9c0 rsp = 0x000000b64ddfe400 r8 = 0x000001f4c3d1b5d0 r9 = 0x000001f4c3d1b5f0 r10 = 0x0000000000000000 r11 = 0x000001f4c3d1b550 r12 = 0x0000000000004000 r13 = 0x000000b64ddfeb80 r14 = 0x000000b64ddfe598 r15 = 0x000001f4c29eaa50 rip = 0x00007ffad4044fd9 Found by: given as instruction pointer in context 1 mscorlib.ni.dll + 0x58dd95 rbp = 0x000000b64ddfead0 rsp = 0x000000b64ddfe9d0 rip = 0x00007ffa6790dd95 Found by: previous frame's frame pointer 2 clr.dll + 0x69a3 rbp = 0x000000b64ddfeb00 rsp = 0x000000b64ddfeae0 rip = 0x00007ffa743d69a3 Found by: previous frame's frame pointer 3 0x1f4ef38fad0 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeb10 rip = 0x000001f4ef38fad0 Found by: previous frame's frame pointer 4 clr.dll + 0x68c0 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeb20 rip = 0x00007ffa743d68c0 Found by: stack scanning 5 clr.dll + 0x7448 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeb30 rip = 0x00007ffa743d7448 Found by: stack scanning 6 clr.dll + 0x7396 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeb40 rip = 0x00007ffa743d7396 Found by: stack scanning 7 clr.dll + 0x7160 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeb60 rip = 0x00007ffa743d7160 Found by: stack scanning 8 clr.dll + 0x6faf rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeb90 rip = 0x00007ffa743d6faf Found by: stack scanning 9 clr.dll + 0x7308 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfeba0 rip = 0x00007ffa743d7308 Found by: stack scanning 10 clr.dll + 0x82a51c rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfebb8 rip = 0x00007ffa74bfa51c Found by: stack scanning 11 clr.dll + 0x82a51b rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfebc0 rip = 0x00007ffa74bfa51b Found by: stack scanning 12 clr.dll + 0x70f0 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfebd0 rip = 0x00007ffa743d70f0 Found by: stack scanning 13 mscorlib.ni.dll + 0x1c3da8 rbp = 0x000000b64ddfebf0 rsp = 0x000000b64ddfebe8 rip = 0x00007ffa67543da8 Found by: stack scanning 14 mscorlib.ni.dll + 0x558ce0 rsp = 0x000000b64ddfec20 rip = 0x00007ffa678d8ce0 Found by: stack scanning 15 clr.dll + 0xb9ca rsp = 0x000000b64ddfec60 rip = 0x00007ffa743db9ca Found by: stack scanning 16 mscorlib.ni.dll + 0x1c3da8 rsp = 0x000000b64ddfec88 rip = 0x00007ffa67543da8 Found by: stack scanning 17 mscorlib.ni.dll + 0x558ce0 rsp = 0x000000b64ddfec90 rip = 0x00007ffa678d8ce0 Found by: stack scanning 18 mscorlib.ni.dll + 0x1000 rsp = 0x000000b64ddfec98 rip = 0x00007ffa67381000 Found by: stack scanning 19 clr.dll + 0x82a51c rsp = 0x000000b64ddfecc0 rip = 0x00007ffa74bfa51c Found by: stack scanning 20 clr.dll + 0x82a51c rsp = 0x000000b64ddfecd0 rip = 0x00007ffa74bfa51c Found by: stack scanning 21 clr.dll + 0x82a51b rsp = 0x000000b64ddfecf0 rip = 0x00007ffa74bfa51b Found by: stack scanning 22 clr.dll + 0x7ec8 rsp = 0x000000b64ddfed40 rip = 0x00007ffa743d7ec8 Found by: stack scanning 23 clr.dll + 0xb9a0 rsp = 0x000000b64ddfed48 rip = 0x00007ffa743db9a0 Found by: stack scanning 24 clr.dll + 0x7d38 rsp = 0x000000b64ddfed50 rip = 0x00007ffa743d7d38 Found by: stack scanning 25 clr.dll + 0x7d38 rsp = 0x000000b64ddfed80 rip = 0x00007ffa743d7d38 Found by: stack scanning 26 clr.dll + 0x7ca3 rsp = 0x000000b64ddfed90 rip = 0x00007ffa743d7ca3 Found by: stack scanning 27 clr.dll + 0x7cbc rsp = 0x000000b64ddfedc0 rip = 0x00007ffa743d7cbc Found by: stack scanning 28 clr.dll + 0x1cd055 rsp = 0x000000b64ddfedf0 rip = 0x00007ffa7459d055 Found by: stack scanning 29 clr.dll + 0x71b6 rsp = 0x000000b64ddfee60 rip = 0x00007ffa743d71b6 Found by: stack scanning 30 clr.dll + 0x7be2 rsp = 0x000000b64ddfee90 rip = 0x00007ffa743d7be2 Found by: stack scanning 31 clr.dll + 0x7e5140 rsp = 0x000000b64ddfeee8 rip = 0x00007ffa74bb5140 Found by: stack scanning 32 clr.dll + 0x7dd3 rsp = 0x000000b64ddfef00 rip = 0x00007ffa743d7dd3 Found by: stack scanning 33 clr.dll + 0xb9a0 rsp = 0x000000b64ddfef40 rip = 0x00007ffa743db9a0 Found by: stack scanning 34 clr.dll + 0xb870 rsp = 0x000000b64ddfef58 rip = 0x00007ffa743db870 Found by: stack scanning 35 clr.dll + 0xb917 rsp = 0x000000b64ddfef60 rip = 0x00007ffa743db917 Found by: stack scanning 36 clr.dll + 0x862c rsp = 0x000000b64ddff010 rip = 0x00007ffa743d862c Found by: stack scanning 37 clr.dll + 0x8c8f rsp = 0x000000b64ddff070 rip = 0x00007ffa743d8c8f Found by: stack scanning 38 clr.dll + 0x79a7 rsp = 0x000000b64ddff0a0 rip = 0x00007ffa743d79a7 Found by: stack scanning 39 clr.dll + 0xb870 rsp = 0x000000b64ddff0d8 rip = 0x00007ffa743db870 Found by: stack scanning 40 clr.dll + 0x78f7 rsp = 0x000000b64ddff0e0 rip = 0x00007ffa743d78f7 Found by: stack scanning 41 clr.dll + 0x77cf rsp = 0x000000b64ddff110 rip = 0x00007ffa743d77cf Found by: stack scanning 42 clr.dll + 0x5789 rsp = 0x000000b64ddff140 rip = 0x00007ffa743d5789 Found by: stack scanning 43 clr.dll + 0x57e3 rsp = 0x000000b64ddff170 rip = 0x00007ffa743d57e3 Found by: stack scanning 44 clr.dll + 0x76d0 rsp = 0x000000b64ddff198 rip = 0x00007ffa743d76d0 Found by: stack scanning 45 clr.dll + 0x1cc675 rsp = 0x000000b64ddff1b0 rip = 0x00007ffa7459c675 Found by: stack scanning 46 Wacom_Tablet.dll + 0x19170a rsp = 0x000000b64ddff200 rip = 0x00007ffaaee8170a Found by: stack scanning 47 msxml6.dll + 0xa7833 rsp = 0x000000b64ddff210 rip = 0x00007ffab3dd7833 Found by: stack scanning 48 Wacom_Tablet.dll + 0x191bd7 rsp = 0x000000b64ddff230 rip = 0x00007ffaaee81bd7 Found by: stack scanning 49 ntdll.dll + 0x507b0 rsp = 0x000000b64ddff240 rip = 0x00007ffad67807b0 Found by: stack scanning 50 Wacom_Tablet.dll + 0x2521b0 rsp = 0x000000b64ddff268 rip = 0x00007ffaaef421b0 Found by: stack scanning 51 Wacom_Tablet.dll + 0x19243b rsp = 0x000000b64ddff290 rip = 0x00007ffaaee8243b Found by: stack scanning 52 Wacom_Tablet.dll + 0x190e79 rsp = 0x000000b64ddff2c0 rip = 0x00007ffaaee80e79 Found by: stack scanning 53 Wacom_Tablet.dll + 0x13f716 rsp = 0x000000b64ddff2f0 rip = 0x00007ffaaee2f716 Found by: stack scanning 54 ntdll.dll + 0x19877 rsp = 0x000000b64ddff310 rip = 0x00007ffad6749877 Found by: stack scanning 55 UIAutomationCore.dll + 0x207f70 rsp = 0x000000b64ddff318 rip = 0x00007ffaab887f70 Found by: stack scanning 56 Wacom_Tablet.dll + 0x140065 rsp = 0x000000b64ddff320 rip = 0x00007ffaaee30065 Found by: stack scanning 57 0x7ffa87220000 rsp = 0x000000b64ddff330 rip = 0x00007ffa87220000 Found by: stack scanning 58 ntdll.dll + 0x19993 rsp = 0x000000b64ddff340 rip = 0x00007ffad6749993 Found by: stack scanning 59 Wacom_Tablet.dll + 0x14032f rsp = 0x000000b64ddff350 rip = 0x00007ffaaee3032f Found by: stack scanning 60 msxml6.dll + 0x6a824 rsp = 0x000000b64ddff380 rip = 0x00007ffab3d9a824 Found by: stack scanning 61 0x7ffaaecf0000 rsp = 0x000000b64ddff398 rip = 0x00007ffaaecf0000 Found by: stack scanning 62 ntdll.dll + 0x19a26 rsp = 0x000000b64ddff3b0 rip = 0x00007ffad6749a26 Found by: stack scanning 63 0x7ffaaecf0000 rsp = 0x000000b64ddff3b8 rip = 0x00007ffaaecf0000 Found by: stack scanning 64 ntdll.dll + 0x3e683 rsp = 0x000000b64ddff3e0 rip = 0x00007ffad676e683 Found by: stack scanning 65 Wacom_Tablet.dll + 0x1258 rsp = 0x000000b64ddff3e8 rip = 0x00007ffaaecf1258 Found by: stack scanning 66 ntdll.dll + 0x5d964 rsp = 0x000000b64ddff3f0 rip = 0x00007ffad678d964 Found by: stack scanning 67 ntdll.dll + 0x16a4d0 rsp = 0x000000b64ddff408 rip = 0x00007ffad689a4d0 Found by: stack scanning 68 Wacom_Tablet.dll + 0x1258 rsp = 0x000000b64ddff418 rip = 0x00007ffaaecf1258 Found by: stack scanning 69 ntdll.dll + 0x17955 rsp = 0x000000b64ddff420 rip = 0x00007ffad6747955 Found by: stack scanning 70 ntdll.dll + 0x16a4d0 rsp = 0x000000b64ddff428 rip = 0x00007ffad689a4d0 Found by: stack scanning 71 Wacom_Tablet.dll + 0x1258 rsp = 0x000000b64ddff440 rip = 0x00007ffaaecf1258 Found by: stack scanning 72 Wacom_Tablet.dll + 0x1258 rsp = 0x000000b64ddff450 rip = 0x00007ffaaecf1258 Found by: stack scanning 73 ntdll.dll + 0x17877 rsp = 0x000000b64ddff490 rip = 0x00007ffad6747877 Found by: stack scanning 74 ntdll.dll + 0x178aa rsp = 0x000000b64ddff498 rip = 0x00007ffad67478aa Found by: stack scanning 75 ntdll.dll + 0x74f9d rsp = 0x000000b64ddff500 rip = 0x00007ffad67a4f9d Found by: stack scanning 76 0x7ffad6730000 rsp = 0x000000b64ddff598 rip = 0x00007ffad6730000 Found by: stack scanning 77 ntdll.dll + 0x74b63 rsp = 0x000000b64ddff5a0 rip = 0x00007ffad67a4b63 Found by: stack scanning 78 0x7ffad6730000 rsp = 0x000000b64ddff5b0 rip = 0x00007ffad6730000 Found by: stack scanning 79 ntdll.dll + 0x74b18 rsp = 0x000000b64ddff5d0 rip = 0x00007ffad67a4b18 Found by: stack scanning 80 clr.dll + 0x1cc5f0 rsp = 0x000000b64ddff6a8 rip = 0x00007ffa7459c5f0 Found by: stack scanning 81 ntdll.dll + 0x52630 rsp = 0x000000b64ddff720 rip = 0x00007ffad6782630 Found by: stack scanning Such crashes are often caused due to either a faulty .Net framework installation OR problems with the installed GPU drivers. You can try the fixes from here ...--> How to solve unknown software exception 0xe0434352 The Display driver might also be important here, make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number. If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:https://www.intel.com/content/www/us/en/support... or the Nvidia GeForce scanner here:http://www.nvidia.com/Download/Scan.aspx?lang=e... or the AMD autodect utility here:http://support.amd.com/us/gpudownload/windows/P... If another actual or older display driver version doesn't fix anything here for the Affinity apps, then check under the Affinity Preferences, under the Preferences -> Performance options, if disabling the hardware acceleration (aka disable OpenCL) will change to the crash behavior.--> [FAQ] How can I disable OpenCL compute acceleration on Windows? OR maybe even better try out this tool here then --> Affinity OpenCL Disabler v1.2 to disable the OpenCL hardware acceleration for all Affinity apps at once, without the need of having every Affinity app run and delve into it's Preferences -> Performance options settings! Good luck ! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
smolny82 Posted June 21, 2022 Author Share Posted June 21, 2022 I tried everything except restoring system but it didn't help. It seems like I have to move to Adobe apps... Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 21, 2022 Share Posted June 21, 2022 16 minutes ago, smolny82 said: I tried everything ... You've tried the .Net repair tool from point 1) and also the last step disabling the Affinity hardware acceleration options of point 3) ? Quote I purchased all 3 apps few years ago. What version numbers do your Affinity apps actually have? - You should update them to 1.10.5 versions! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
doubleuone Posted June 21, 2022 Share Posted June 21, 2022 Having the exact same issue. Crashes as soon as I try and open a photo or open a new file. Happens every time. Works on my ipad pro but not on my windows 11 PC. Everything is up to date and i have a powerful PC... Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted June 22, 2022 Staff Share Posted June 22, 2022 Hi @smolny82 @doubleuone Please could you advise if you have both followed the steps set out by @v_kyr here, to summarise: 1. Used the .NET repair tool 2. Checked display drivers are up to date 3. Disabled OpenCL Compute Acceleration. If the issue is still persisting after this, please could you follow the link below and see our list of issues caused by Third Party apps https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ If you do not have any third party apps installed, could you try going through the below steps to revert the application to it's default settings which may resolve your issue: 1. Press Win + R and enter %APPDATA% and navigate to the 'Affinity' Folder. 2. Right click the Designer/Photo/Publisher folder and compress the folder to ZIP to create a backup. 3. On the application shortcut, click once onto the shortcut, hold down control and right click > open the application whilst still holding down control. 4. This will prompt a new menu 'Clear User Data' with three boxes ticked, press the 'Clear' at the bottom right hand corner. 5. Load the application back up to confirm if this has resolved the issue. This post will advise you what is cleared and where assets are stored so they can be backed up. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
smolny82 Posted June 22, 2022 Author Share Posted June 22, 2022 Yes, I tried .Net repair tool. OpenCl Comute Acceleration is disabled. Drivers are up to date. I've got the latest version of Affinity apps. I did as EmT advised but still crashes. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted June 22, 2022 Staff Share Posted June 22, 2022 @smolny82 please could you attach your log.txt for the applications you are having issues with you'll find them in the following location. %AppData%\Affinity\"app name"\Log.txt Could you also send a screen recording of the issue in action so we can see where the app is crashing in the launch process. Could you also attach a recent crash report from within the last month. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
smolny82 Posted June 22, 2022 Author Share Posted June 22, 2022 Apps are launching properly. Crashes occurs after 1 min, sometimes less after app is launched completely. It happens about 10 times then works fine and stable. Log.txt Log.txt Log.txt 2daef16c-4ca4-40dc-b66d-233835f82c6b.dmp ce7eb3f6-c242-41ca-9a84-5647d473e9e9.dmp 4aef25f5-e24d-430d-b8bd-84b9fdf4e0bc.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 22, 2022 Share Posted June 22, 2022 The crash dumps always show what was already shown before above. - Related to your NVIDIA GeForce GTX 960 GPU see also some older threads here ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff EmT Posted June 22, 2022 Staff Share Posted June 22, 2022 Could you check for any windows updates that may be pending. I'd also like to request a copy of your Event Viewer log, as this should hopefully contain more information to the exact cause of the issue. Please do the following - 1. Open Windows Run (Windows Key + R) and type the following - eventvwr 2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications 3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option). 4. Attach this saved file to your reply here. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
smolny82 Posted June 22, 2022 Author Share Posted June 22, 2022 There was one optional windows update pending. I've installed it right now. events.evtx Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted June 22, 2022 Staff Share Posted June 22, 2022 Can you please try the following: Press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt. *Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Designer\" and press Enter. Now type Designer --disable-font-preview-cache and press Enter - the app will now launch. If that resolves your issue then this would usually indicate Affinity is having trouble loading a specific font on your system, though I'm unable to verify which exact font. We can add a command to the Shortcut for the apps, so that each time you launch from the shortcuts, this is used. To do this, locate the Shortcut on your desktop and right-click this, then select Properties. In the dialog that opens, add the command in the Target dialog, after the location of the app is listed, this should look as follows - Select Apply and you should now find you're able to launch the apps from these icons without the app crashing. v_kyr 1 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
smolny82 Posted June 22, 2022 Author Share Posted June 22, 2022 Thank you very much guys! It seems disabling font preview resolve my problem. I'm very grateful! Greetings Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.