Jump to content

Designer won't open anymore, but Photo does.


Recommended Posts

Hi, 

Although Photo opens, Designer doesn't.

  • I tried deleting it and re-installing it.
  • I tried repairing it.
  • I tried opening it as administrator. 
  • I tried deleting the cached app data

Any ideas?

Link to comment
Share on other sites

  • Moderators

Hi @cardi777,
Welcome to Affinity Forums :)
You have to press and hold the CTRL key while you start the application until the Clear User Data dialog appears. Leave the three ticked boxes as they are then press the Clear button. Do not tick any other boxes or you may lose any custom brushes, assets, add-ons etc you may have added to the app.

Link to comment
Share on other sites

no worries thx MEB.

sorry but i see nothing. tried from the windows app draw and the app explorer. holding down CRTL etc. Nothing.

I get a spinning thing next to the cursor for a few seconds then nothing happens

Link to comment
Share on other sites

  • Moderators

Can you please rename the following folder to 1.0.old and then when you open Designer it will force the program to create a new folder 1.0 containing the default files 

%AppData%\Affinity\Designer\1.0

Link to comment
Share on other sites

7 hours ago, DWright said:

Can you please rename the following folder to 1.0.old and then when you open Designer it will force the program to create a new folder 1.0 containing the default files 

%AppData%\Affinity\Designer\1.0

Thanks DWright

tried that, no cigar. it recreated it then didn't open.

i think this must be a windows issue with other software, thanks anyways. hopefully will work with the next update :| 

Link to comment
Share on other sites

  • 2 weeks later...

Hi MEB.  I'm replying to this thread because I dont see how to contact you directly.

I am trying to edit PSD text effects (from Freepik) on Affinity Photo.

I've seen your advice to tick the Preferences/General item to import as text.  I've done that.

But I'm still stuck on not being able to select and edit the word.  I hit the text option on the left, and I double click on the layer on the right, but nothing lets me change the text.

I'm guessing I'm missing something really basic.  And I know you're the guru!

(Also, do I need to have the font in my font book for it to be recognized and usable in Affinity Photo?  The cool font gets converted the moment I see it in AP.)

Thanks!

Link to comment
Share on other sites

Hi @cd richmond and welcome to the forums.

Can you provide us a screen shot with shows the layer panel?

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

Link to comment
Share on other sites

@cd richmond

The layer you want to edit is a pixel layer. Please go to Edit -> General and activate the two PSD options. Then open the file again.

image.png.37bbc64a641acb4351e9a1803cb0776e.png

Edited by Komatös
Additions

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

Link to comment
Share on other sites

But note that the second option includes "where possible". Some Smart Objects cannot be handled.

Also, some effects cannot be handled, and might result in rasterization.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

Link to comment
Share on other sites

Expand this grouped layer, the green one that says effect(Group).

1426077560_ScreenShot2022-07-10at7_06_20AM.png.b388f81538656af656ffc6c4e0226926.png

MacBook Pro (13-inch, Mid 2012) Mac OS 10.12.6 || Mac Pro (Late 2013) Mac OS 11.6.8

Affinity Designer 1.10.5 | Affinity Photo 1.10.5 | Affinity Publisher 1.10.5 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

Link to comment
Share on other sites

THank you, Komatos.  I have activated the two PSD options.  Old Bruce, your tip was helpful.  I could change the word (there were many layers to the word, but when I changed one, they all changed... see attached circle indicating a random one I chose to double click then edit in a new window).

And thank you, Walt.  I'm starting to think the downloaded Freepik psd might just be a smart object that cannot be handled by AP

PROBLEM: the dynamism (blue glow) and original font are gone.  See attached (what it is suppoed to look like vs what it looks like).  Is this because of the smart object not being handled completely?  Do I need to have the original font installed (I dont know what the original is... the psd file doesnt say). 

luster.png

random.jpg

Link to comment
Share on other sites

On 6/16/2022 at 9:20 AM, cardi777 said:

Hi, 

Although Photo opens, Designer doesn't.

  • I tried deleting it and re-installing it.
  • I tried repairing it.
  • I tried opening it as administrator. 
  • I tried deleting the cached app data

Any ideas?

fyi - i reinstalled my graphics drivers (radeon 5500) and it seems to have come back to live :|

related? not sure.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.