cesarsteven Posted June 15, 2022 Share Posted June 15, 2022 Hello, The issue is very straightforward: Designer for macOS Monterey (MBP 14) just won't start, it happened out of the blue. I was using it normally and now as soon as I open it, it will go directly into 'not responding'. I uninstalled it and reinstalled, nothing. Don't know what else to do. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted June 16, 2022 Staff Share Posted June 16, 2022 Hi @cesarsteven Welcome to the forum. Could you try holding down CTRL on your keyboard then opening the application. Keep CTRL pressed until a 'Clear User Data' window appears, release the CTRL button at this point then press 'Clear'. The link below will advise you what is cleared and where assets are stored so they can be backed up. https://forum.affinity.serif.com/index.php?/topic/98906-what-exactly-do-the-clear-user-data-options-clear/&tab=comments#comment-529435 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Jill Wolcott Posted June 20, 2022 Share Posted June 20, 2022 This is what I got when I got the exe file. This is all greek to me so I need some help. Last login: Fri Jun 17 14:30:37 on ttys000 You have mail. /Applications/Affinity\ Publisher.app/Contents/MacOS/Affinity\ Publisher ; exit; The default interactive shell is now zsh. To update your account to use zsh, please run `chsh -s /bin/zsh`. For more details, please visit https://support.apple.com/kb/HT208050. jill-wolcotts-computer-2:~ jillwolcott1$ /Applications/Affinity\ Publisher.app/Contents/MacOS/Affinity\ Publisher ; exit; Quote Link to comment Share on other sites More sharing options...
v_kyr Posted June 20, 2022 Share Posted June 20, 2022 Exe file? You're on MacOS so what should a Win exe file be good for here? - You probably mean instead a shell script or some shell commands (?). 37 minutes ago, Jill Wolcott said: /Applications/Affinity\ Publisher.app/Contents/MacOS/Affinity\ Publisher ; exit; The above would only make halfway sense if executed from inside a MacOS terminal (Terminal.app). The green shown part starts and executes Publisher from the command line. The red one indicates that when you hit Ctrl-C inside the terminal/shell that it then quits the started Publisher app. 37 minutes ago, Jill Wolcott said: The default interactive shell is now zsh. To update your account to use zsh, please run `chsh -s /bin/zsh`. For more details, please visit https://support.apple.com/kb/HT208050. You're probably running an older MacOS version (Catalina?) with a default bash shell instead of the zsh shell started in Terminal.app, thus you get this message. Performing/executing that `chsh -s /bin/zsh` command in Terminal.app will setup the zsh to be your default Unix shell instead of bash. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Jill Wolcott Posted June 20, 2022 Share Posted June 20, 2022 Thanks. I am basically a user, not a computer person so I have no idea what some of this means! I just clicked on an exe (took me to dos). Can you explain that last bit a little more? Seriously, i don't understand. I am on Catalina. How do I do that? Quote Link to comment Share on other sites More sharing options...
firstdefence Posted June 20, 2022 Share Posted June 20, 2022 16 minutes ago, Jill Wolcott said: Thanks. I am basically a user, not a computer person so I have no idea what some of this means! I just clicked on an exe (took me to dos). Can you explain that last bit a little more? Seriously, i don't understand. I am on Catalina. How do I do that? Are you trying to install Affinity Publisher? If so you need the Mac version installer this will be a .dmg file. .exe files are generally executable files used to install and run apps on windows systems. Mac apps use .dmg or .pkg files for installation but most commonly .dmg files. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Jill Wolcott Posted June 20, 2022 Share Posted June 20, 2022 Okay, I think I got it. Not sure whether it will work, but I've changed from bash to zsh. I have rebooted and am waiting to see if anything opens. Quote Link to comment Share on other sites More sharing options...
Lem3 Posted June 20, 2022 Share Posted June 20, 2022 I should note "Jill Wolcott" is not the OP with the "not responding" problem running Designer. Quote Link to comment Share on other sites More sharing options...
Jill Wolcott Posted June 20, 2022 Share Posted June 20, 2022 It was an exec not exe. Anyway, that showed me link to the apple site which told me how to change. However, Publisher still isn't responding. Neither is Designer. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted June 21, 2022 Share Posted June 21, 2022 15 hours ago, Jill Wolcott said: It was an exec not exe. Anyway, that showed me link to the apple site which told me how to change. Are you trying to use this file to start the Affinity applications? Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Jill Wolcott Posted June 21, 2022 Share Posted June 21, 2022 I was trying everything to get info. Can we quit focusing on that and work on why none of my Affinity software will open? Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted June 21, 2022 Share Posted June 21, 2022 4 minutes ago, Jill Wolcott said: I was trying everything to get info. Can we quit focusing on that and work on why none of my Affinity software will open? Possibly because you are trying to get some file with exec or exe in its name to run. While you can use the Command line Interface of the Terminal app (this is perhaps your "dos") to start the application it is a method fraught with extreme peril for one who is "not a computer person". 17 hours ago, Jill Wolcott said: ... Not sure whether it will work, but I've changed from bash to zsh. ... 17 hours ago, Jill Wolcott said: It was an exec not exe. ... 17 hours ago, Jill Wolcott said: I just clicked on an exe (took me to dos). None of that stuff is usually encountered when running a Mac Application like any of the Affinity suite. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Jill Wolcott Posted June 21, 2022 Share Posted June 21, 2022 Well, good news! I did a hard shutdown yesterday after all this when my computer wouldn't shut down. I turned it on a little later, and then came to it again this morning. All programs were waiting to be verified and registered (I had reloaded everything yesterday). So I appear to be in business for now! Quote Link to comment Share on other sites More sharing options...
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