Sophie_Aquarelle Posted June 10, 2022 Share Posted June 10, 2022 Hi ! I've been stuck all day because the app keeps crashing. I do repeat patterns in 2.000 px x 2.000 px format. Once it's done, I save it as a png and insert it into a new document of a larger size, usually 11.000 px x 11.000 px. I place the image and duplicate it to make the repeat pattern. A few days ago, it kept crashing anytime I wanted to place a photo... And since then it's gotten worse and worse... now the app crashes anytime I try to export a png file as well. At first, it only crashed once I clicked on "share" or during the exporting process, without finally saving the file I tried to export into my photo roll. Now it even crashes when I try to select the artboard. The ipad is updated, the app too, I restarted my Ipad. I don't know what to do anymore. Please help. Ipad Pro 9.7 Inch, Software Version 15.5 (29F77) Model No 3A864B/A Affinity Designer Version 1.10.5, Build 1.10.21 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted June 12, 2022 Staff Share Posted June 12, 2022 Hi @Sophie_Aquarelleand Welcome to the Forums, I know you mention you've restarted the iPad but could you try a Forced Restart as outlined on this link: https://forum.affinity.serif.com/index.php?/topic/145410-faq-how-to-force-restart-your-ipad/ If that doesn't help, can you try saving the file and attaching it here? To save the file see this link: https://affinity.serif.com/en-gb/tutorials/designer/ipad/video/272724251/ Quote Link to comment Share on other sites More sharing options...
Sophie_Aquarelle Posted June 13, 2022 Author Share Posted June 13, 2022 Hi! Thank you so much for your reply. I tried the forced restart as outlined. Unfortunately the problem persists. Many thanks for the video! Since it always shuts down when I try to export while working on an open file, it was very helpful to be able to supply this document. Dark Blue Copy.afdesign Quote Link to comment Share on other sites More sharing options...
Sophie_Aquarelle Posted June 15, 2022 Author Share Posted June 15, 2022 Hey. Can someone from costumer support please get back at me regarding the issue? It's been a couple days and I cant work in the meanwhile !!!! Quote Link to comment Share on other sites More sharing options...
DM1 Posted July 17, 2022 Share Posted July 17, 2022 On 6/11/2022 at 2:13 AM, Sophie_Aquarelle said: I've been stuck all day because the app keeps crashing. Your file size is generating a 450 mega pixel png image! I doubt that the iPad can handle that file size. I set the output to 10000px and generated an output in a few seconds. Try that 🙂. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
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