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Publisher keeps crashing with specific file


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Help! I have a file that I have been working on for a while. It was originally an idml file that I converted to Affinity. Publisher now crashes within seconds of me opening the file. I can't even export it, because it crashes too fast.

Can anyone help? This is a project I'm getting paid for, so I really need to be able to work on it.

File is attached.

Luier infographic Fratzhosen.afpub

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Not that this really helps, but it opens for me (on Windows) with no problem, (other than complaining about some missing resources). It opens in all three apps, so if you have the others, it might be worth trying to open it in AD or APhoto.

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 10 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

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Hi EmmiV,

This file also opens correctly for me however some of the images are missing so this crash may be being caused by a corrupt image etc. Please could you try opening my attached copy to see if it works for you?

Thanks
C

Luier infographic Fratzhosen-resaved.afpub

Please tag me using @ in your reply so I can be sure to respond ASAP.

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3 hours ago, EmmiV said:

Publisher now crashes

You seem to have posted this in Designer Bugs, not Publisher Bugs. You don't need to do anything right now, as a Moderator can move this one to the right forum, if they want to, but I thought I'd mention it for future bug reports that you post.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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7 hours ago, walt.farrell said:

You seem to have posted this in Designer Bugs, not Publisher Bugs. You don't need to do anything right now, as a Moderator can move this one to the right forum, if they want to, but I thought I'd mention it for future bug reports that you post.

Oops, so sorry. I keep mixing up Designer and Publisher, even though I use both a lot. Not sure what's going on in my brain. 🤦‍♀️

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8 hours ago, Callum said:

Hi EmmiV,

This file also opens correctly for me however some of the images are missing so this crash may be being caused by a corrupt image etc. Please could you try opening my attached copy to see if it works for you?

Thanks
C

Luier infographic Fratzhosen-resaved.afpub 3.03 MB · 0 downloads

@Callum Thanks! I tried opening the file in a new profile on my mac and it worked there too, since the linked images weren't there. So I had a look and resaved the psd files (3 files) as afphoto files, removed the psd files and opened the document again. It didn't crash then, just told me it was missing some resources, confirming that the problem was with the images. I then replaced those images using the resource manager and I haven't had any crashes since! So thank you for helping me figure out where the problem was :) Not sure why those images were a problem though, but at least it works again!

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