Affinity photo ceeps crashing

[Mike Sijbrands]

Hi Everyone, I'm Mike Sijbrands and I've been using Affinity photo for about two years now. My Affinity photo has been crashing for some time after a few mouse clicks. I have already seen the tutorial to improve the performance and also applied it unfortunately without result. Does anyone have an idea where the problem could be?

My specifications are:
Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50GHz
Installed RAM memory: 16.0 GB (15.8 GB available)
System type: 64-bit OS, x64 processor
Edition Windows 10 Home
Version 21H2
Installation date ‎12-‎3-‎2021

thanks in advance

[v_kyr]

Hi and welcome!

You may want to look after possible generated Affinity crash reports ...

Further on Windows systems Affinity often crashes due to updated GPU driver versions and their compatibility with Affinity (and default GPU performance pre-enabled OpenCL hardware acceleration then). - Disabling the OpenCL performance settings under the Affinity preferences sometimes helps here.

Other than that, lately also MS Win .Net runtime & framework updates/installments have cause problems, so these are another thing to inspect.

[RichardMH]

As v_kyr said, try turning off hardware acceleration. Edit->Preferences->Performance.