Geebs Posted June 2, 2022 Posted June 2, 2022 I originally put this in iPad questions but perhaps this is the right place instead. Hello…..hoping someone might be able to help. I have the iPad app and the desktop version of Photo. I thought I would see if the assets I have on the desktop are synced to my iPad app. When I look at my Account on the iPad there are only 2 assets instead of 7 and on the bottom left it shows Sync Failed. I signed into my account and the Registered Apps and Devices only show that my desktop is registered. I read that I need to register my iPad app but I do not see that option. Do you know how I can register my iPad app and also make it sync…..? Hoping someone can help. Thanks. Quote
walt.farrell Posted June 2, 2022 Posted June 2, 2022 As I said in your other topic, I suggest you Sign Out (upper left in My Account), which will give you the screen to Register or Sign In. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Geebs Posted June 2, 2022 Author Posted June 2, 2022 Hello Walt……… I did as you suggested, but it automatically logs me back in. I tried about 4 times. Do you think I should delete the app and download it again? I believe I have been using the current version 1.10.5. iPad OS 15.5. Thank you Geebs Quote
walt.farrell Posted June 2, 2022 Posted June 2, 2022 I doubt that uninstalling will help. I'm not sure what else to suggest. Another user or someone from Serif may have something. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Geebs Posted June 2, 2022 Author Posted June 2, 2022 I just deleted and re downloaded from the App Store. Signed in and it says now that I am registered and hooray, there is everything and no more failed sync. Good news…..🤗 walt.farrell 1 Quote
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