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Syncing and Registered Apps & Devices


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I originally put this in iPad questions but perhaps this is the right place instead.

Hello…..hoping someone might be able to help.  I have the iPad app and the desktop version of Photo.  I thought I would see if the assets I have on the desktop are synced to my iPad app.  When I look at my Account on the iPad there are only 2 assets instead of 7 and on the bottom left it shows Sync Failed.

I signed into my account and the Registered Apps and Devices only show that my desktop is registered.  I read that I need to register my iPad app but I do not see that option.  
 

Do you know how I can register my iPad app and also make it sync…..?  Hoping someone can help.  Thanks.

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As I said in your other topic, I suggest you Sign Out (upper left in My Account), which will give you the screen to Register or Sign In.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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Hello Walt……… I did as you suggested, but it automatically logs me back in.  I tried about 4 times.  Do you think I should delete the app and download it again?  I believe I have been using the current version 1.10.5.  iPad OS 15.5.  
 

Thank you

Geebs

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I doubt that uninstalling will help. I'm not sure what else to suggest. Another user or someone from Serif may have something.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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