Paige12345 Posted May 29, 2022 Share Posted May 29, 2022 The processing your order page pops up before I am able to type in my card information and it never stops loading. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted May 29, 2022 Staff Share Posted May 29, 2022 @Paige12345 If you can email affinityorders@serif.com we can look into this for you. Quote Link to comment Share on other sites More sharing options...
Fritz Schwarz Posted May 30, 2022 Share Posted May 30, 2022 I bought the affinity version for my iPad, but my device will not be supported. What can I do now ? Quote Link to comment Share on other sites More sharing options...
Komatös Posted May 31, 2022 Share Posted May 31, 2022 Hi @Fritz Schwarzand welcome to the forums. Write to affinityorders@serif.com for a refund. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Fritz Schwarz Posted May 31, 2022 Share Posted May 31, 2022 Danke für den Tipp !| Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 31, 2022 Share Posted May 31, 2022 @Fritz Schwarz @Komatös I don't think Serif can offer a refund in this case. The iPad version has to be purchased from the iPad store so only Apple can issue a refund, I think. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Komatös Posted May 31, 2022 Share Posted May 31, 2022 @emmrecs01 Oh well, you are right. I hadn't thought of that. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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