Jump to content
You must now use your email address to sign in [click for more info] ×

Recommended Posts

Is there an easy way to add my new computer to my account?

I uploaded this software on my old computer, which is ready to bite the dust any moment, thinking I could also download it on my new computer & delete the old.  This is not the case.  When I log in the both the purchase and the software download only shows if I log in from my old computer.  Neither show up on my new computer.  To avoid refunding , canceling account & repurchasing on new account - is there an easy way to add my new computer to my account?   I dont see anything anywhere on this topic & no one responds to customer service inquiries. 

Link to comment
Share on other sites


Welcome to the Affinity forums.

Which OS do you have and where did you originally purchase the app(s), direct from Serif or from the App Store appropriate for your OS?  Depending on your answers to these questions we can then advise you further.

But, as a general point you do not need to remove the app(s) from your old computer in order to be able to download, install and use it/them on your new.  Which of the apps do you actually have?

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps.

Link to comment
Share on other sites

Windows.  I uploaded off  Serif website.    The down load or purchase links do appear in account when logged in from new device. I am attempting to download off old purchase & then add new  keys from recent purchase.  If that doesnt work I will have ot do refund , delete account fully & come in as new customer.   At this point my old computer doesnt recognize password  & no password reset is being sent so this looks like my only recourse.   we should have the option to add/change devices.No one has just one device anymore & computers do break. 

Link to comment
Share on other sites

If your old and new computers are both Windows, and you purchased from Serif, just sign in to your account at https://affinity.store/account/downloads and you'll find a link to download, along with your product key and email. Just download using that link, and use that product key and email during the install.

You don't need a new product key.

-- Walt

Desktop:  Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.2.0 and 2.2.0. beta/ Affinity Designer 1.10.6 (.1665)  and 2.2.0  and 2.2.0 beta / Affinity Publisher 1.10.6 (.1665)  and 2.2.0  and 2.2.0 beta
iPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Designer 1.10.7 and 2.2.0 and 2.2.0 beta/ Affinity Publisher 2.2.0 and 2.2.0 beta

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.