Faisal Bahari Posted May 27, 2022 Posted May 27, 2022 For some reason my shop account can't login, even though I was sure about the password, but it was wrong until my account was locked, I tried to change the password, but I only got a repeated email link, even though in the near future I want to buy the product 😐 I hope someone can solve this problem 😅 Quote
emmrecs01 Posted May 27, 2022 Posted May 27, 2022 @Faisal Bahari Welcome to the Serif Affinity forums. Sine at least two of the images you have posted include your personal email address can I strongly suggest that you remove them or at least obscure your address as a matter of urgency so that Spambots cannot harvest your email and potentially deluge you with spam. If you are not receiving the email to allow you to reset your password I think you need to email affinity@serif.com and request their assistance. Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
walt.farrell Posted May 27, 2022 Posted May 27, 2022 As you're using gmail, it is likely that any email Serif may have sent to you went into either your Spam folder, or possibly the Promotions tab, rather than the Inbox tab. So I would suggest checking there (as well as redoing those two attached images, as @emmrecs01 suggested. If that doesn't help, you could email affinity@serif.com, unless someone from Serif responds here first with different advice. (They might not respond to that email address until Monday, though.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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