Freezing and crashing

[chris0158]

My Affinity Designer is crashing and freezing, sometimes on something as simple as editing text.

[Pšenda]

HW Acceleration off (in Preferences)?

[chris0158]

5 minutes ago, Pšenda said:

HW Acceleration off (in Preferences)?

Yes.

[NathanC]

Hi @chris0158 welcome to the forums,

Could you provide us with any recent crash reports? The below thread details how to find these.

 

 

[chris0158]

1 hour ago, NathanC said:

Hi @chris0158 welcome to the forums,

Could you provide us with any recent crash reports? The below thread details how to find these.

 

 

17 hours ago, Pšenda said:

HW Acceleration off (in Preferences)?

Yes.

c4a1422b-849d-408e-80dd-73919fd457d2.dmp ef9b2e2a-bbc2-413d-a0f4-1bd0cf7bc236.dmp

[chris0158]

These are the 2 recent reports. I reinstalled Designer so that is all I have.

[NathanC]

Hi @chris0158,

The crash reports didn't reveal any clear issues/indications to what's causing the crash. If you repeat the same steps taken prior to the crash, can you find if it is re-creatable?

You could try resetting Designer to it's default settings by following the below:

1. Close down Designer
2. from the desktop hold down Ctrl and open Designer whilst still holding Ctrl
3. This prompts a new 'Clear user Data' menu, press clear at the bottom right corner

After following this, see if it makes any improvement.

 

[chris0158]

I have done that. 

 

I then selected the layers one by one. Saved and exported. Then it crashed.

16917203-8425-4c83-a5c8-45d892c344a1.dmp ba057dd2-5d86-4659-b5c0-e14d30429831.dmp 3d4aa70c-064d-431a-bf26-26499c42ed5e.dmp

[v_kyr]

Mostly it's always the same 0xe0434352 crash reason shown in your DMP files (... clr.dll --> mscorlib.ni.dll --> KERNELBASE.dll). - Which I've seen in other people's Win DMP files often too and which might be to some degree MS .Net related.

Quote

Operating system: Windows NT
                  6.2.22621 1
CPU: amd64
     family 6 model 142 stepping 12
     8 CPUs

GPU: UNKNOWN

Crash reason:  0xe0434352 / 0x00000081
Crash address: 0x7fff75c0fa7c
Process uptime: 169 seconds

Thread 65 (crashed)
 0  KERNELBASE.dll + 0x8fa7c
    rax = 0x0000015021f38640   rdx = 0x0000000000000000
    rcx = 0x0000015021f38660   rbx = 0x00000000e0434352
    rsi = 0x0000000000000001   rdi = 0x0000000000000005
    rbp = 0x00000016d1d2ec00   rsp = 0x00000016d1d2e680
     r8 = 0x00000150718afe10    r9 = 0x0000015000000000
    r10 = 0x0000015021f385c0   r11 = 0x000001501d3f1420
    r12 = 0x0000000000004000   r13 = 0x00000016d1d2edc0
    r14 = 0x00000016d1d2e818   r15 = 0x0000015020f02788
    rip = 0x00007fff75c0fa7c
    Found by: given as instruction pointer in context
 1  mscorlib.ni.dll + 0x54e895
    rbp = 0x00000016d1d2ed10   rsp = 0x00000016d1d2ec10
    rip = 0x00007fff58f6e895
    Found by: previous frame's frame pointer
 2  clr.dll + 0x188883
    rbp = 0x00000016d1d2ed40   rsp = 0x00000016d1d2ed20
    rip = 0x00007fff5ceb8883
    Found by: previous frame's frame pointer
 3  0x16d1d2ee38
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ed50
    rip = 0x00000016d1d2ee38
    Found by: previous frame's frame pointer
 4  clr.dll + 0x389af
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ed60
    rip = 0x00007fff5cd689af
    Found by: stack scanning
 5  clr.dll + 0x381f8
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ed70
    rip = 0x00007fff5cd681f8
    Found by: stack scanning
 6  clr.dll + 0xc21fa
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ed80
    rip = 0x00007fff5cdf21fa
    Found by: stack scanning
 7  clr.dll + 0x3809e
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2eda0
    rip = 0x00007fff5cd6809e
    Found by: stack scanning
 8  clr.dll + 0x38280
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2edc0
    rip = 0x00007fff5cd68280
    Found by: stack scanning
 9  clr.dll + 0x1c3a7
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2edd0
    rip = 0x00007fff5cd4c3a7
    Found by: stack scanning
10  clr.dll + 0x382de
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ede0
    rip = 0x00007fff5cd682de
    Found by: stack scanning
11  clr.dll + 0x79d488
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2edf8
    rip = 0x00007fff5d4cd488
    Found by: stack scanning
12  clr.dll + 0x38032
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ee10
    rip = 0x00007fff5cd68032
    Found by: stack scanning
13  mscorlib.ni.dll + 0x191128
    rbp = 0x00000016d1d2ee30   rsp = 0x00000016d1d2ee30
    rip = 0x00007fff58bb1128
    Found by: stack scanning
14  mscorlib.ni.dll + 0x589ab0
    rsp = 0x00000016d1d2ee60   rip = 0x00007fff58fa9ab0
    Found by: stack scanning
15  clr.dll + 0x154f5a
    rsp = 0x00000016d1d2eea0   rip = 0x00007fff5ce84f5a
    Found by: stack scanning
16  mscorlib.ni.dll + 0x191128
    rsp = 0x00000016d1d2eec8   rip = 0x00007fff58bb1128
    Found by: stack scanning
17  mscorlib.ni.dll + 0x589ab0
    rsp = 0x00000016d1d2eed0   rip = 0x00007fff58fa9ab0
    Found by: stack scanning
18  mscorlib.ni.dll + 0x1000
    rsp = 0x00000016d1d2eed8   rip = 0x00007fff58a21000
    Found by: stack scanning
19  clr.dll + 0x79d488
    rsp = 0x00000016d1d2ef00   rip = 0x00007fff5d4cd488
    Found by: stack scanning
20  clr.dll + 0x79d488
    rsp = 0x00000016d1d2ef10   rip = 0x00007fff5d4cd488
    Found by: stack scanning
21  clr.dll + 0x79d487
    rsp = 0x00000016d1d2ef30   rip = 0x00007fff5d4cd487
    Found by: stack scanning
22  clr.dll + 0x7a0443
    rsp = 0x00000016d1d2ef80   rip = 0x00007fff5d4d0443
    Found by: stack scanning
23  clr.dll + 0x9e387
    rsp = 0x00000016d1d2ef90   rip = 0x00007fff5cdce387
    Found by: stack scanning
24  clr.dll + 0x9e2ab
    rsp = 0x00000016d1d2efd0   rip = 0x00007fff5cdce2ab
    Found by: stack scanning
25  clr.dll + 0x12e7f7
    rsp = 0x00000016d1d2f050   rip = 0x00007fff5ce5e7f7
    Found by: stack scanning

...

 

One other of your DMP files showed instead that beside (... clr.dll --> mscorlib.ni.dll --> KERNELBASE.dll) also a bunch of other additional (partly third party) DLLs were involved in the tracestack chain too, like ...

- liboscar.dll   (pidgin chat prog)
- igd10iumd64.dll  (the User Mode Driver for Intel Graphics)
- UIAutomationCore.dll  (MS Win UI Automation stuff)
- ... etc.

... so there might be some side-effects with other software too here ...

Quote

Operating system: Windows NT
                  6.2.22621 1
CPU: amd64
     family 6 model 142 stepping 12
     8 CPUs

GPU: UNKNOWN

Crash reason:  0xe0434352 / 0x00000081
Crash address: 0x7ffb845efa7c
Process uptime: 191 seconds

Thread 47 (crashed)
 0  KERNELBASE.dll + 0x8fa7c
    rax = 0x0000028139bacc78   rdx = 0x0000000000000000
    rcx = 0x0000028139bacc98   rbx = 0x00000000e0434352
    rsi = 0x0000000000000001   rdi = 0x0000000000000005
    rbp = 0x000000a8932be340   rsp = 0x000000a8932bddc0
     r8 = 0x000002816da68000    r9 = 0x0000028100000000
    r10 = 0x0000028139bacbf8   r11 = 0x00000281351b1420
    r12 = 0x0000000000004000   r13 = 0x000000a8932be500
    r14 = 0x000000a8932bdf58   r15 = 0x000002813923be08
    rip = 0x00007ffb845efa7c
    Found by: given as instruction pointer in context
 1  mscorlib.ni.dll + 0x54e895
    rbp = 0x000000a8932be450   rsp = 0x000000a8932be350
    rip = 0x00007ffb6c56e895
    Found by: previous frame's frame pointer
 2  clr.dll + 0x188883
    rbp = 0x000000a8932be480   rsp = 0x000000a8932be460
    rip = 0x00007ffb6ec78883
    Found by: previous frame's frame pointer
 3  0xa8932be578
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be490
    rip = 0x000000a8932be578
    Found by: previous frame's frame pointer
 4  clr.dll + 0x389af
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be4a0
    rip = 0x00007ffb6eb289af
    Found by: stack scanning
 5  clr.dll + 0x381f8
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be4b0
    rip = 0x00007ffb6eb281f8
    Found by: stack scanning
 6  clr.dll + 0xc21fa
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be4c0
    rip = 0x00007ffb6ebb21fa
    Found by: stack scanning
 7  clr.dll + 0x3809e
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be4e0
    rip = 0x00007ffb6eb2809e
    Found by: stack scanning
 8  clr.dll + 0x38280
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be500
    rip = 0x00007ffb6eb28280
    Found by: stack scanning
 9  clr.dll + 0x1c3a7
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be510
    rip = 0x00007ffb6eb0c3a7
    Found by: stack scanning
10  clr.dll + 0x382de
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be520
    rip = 0x00007ffb6eb282de
    Found by: stack scanning
11  clr.dll + 0x79d488
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be538
    rip = 0x00007ffb6f28d488
    Found by: stack scanning
12  clr.dll + 0x38032
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be550
    rip = 0x00007ffb6eb28032
    Found by: stack scanning
13  mscorlib.ni.dll + 0x191128
    rbp = 0x000000a8932be570   rsp = 0x000000a8932be570
    rip = 0x00007ffb6c1b1128
    Found by: stack scanning
14  mscorlib.ni.dll + 0x589ab0
    rsp = 0x000000a8932be5a0   rip = 0x00007ffb6c5a9ab0
    Found by: stack scanning
15  clr.dll + 0x154f5a
    rsp = 0x000000a8932be5e0   rip = 0x00007ffb6ec44f5a
    Found by: stack scanning
16  mscorlib.ni.dll + 0x191128
    rsp = 0x000000a8932be608   rip = 0x00007ffb6c1b1128
    Found by: stack scanning
17  mscorlib.ni.dll + 0x589ab0
    rsp = 0x000000a8932be610   rip = 0x00007ffb6c5a9ab0
    Found by: stack scanning
18  mscorlib.ni.dll + 0x1000
    rsp = 0x000000a8932be618   rip = 0x00007ffb6c021000
    Found by: stack scanning
19  clr.dll + 0x79d488
    rsp = 0x000000a8932be640   rip = 0x00007ffb6f28d488
    Found by: stack scanning
20  clr.dll + 0x79d488
    rsp = 0x000000a8932be650   rip = 0x00007ffb6f28d488
    Found by: stack scanning
21  liboscar.dll + 0xee0000
    rsp = 0x000000a8932be668   rip = 0x00007ffb00000000
    Found by: stack scanning
22  clr.dll + 0x79d487
    rsp = 0x000000a8932be670   rip = 0x00007ffb6f28d487
    Found by: stack scanning
23  liboscar.dll + 0xee0000
    rsp = 0x000000a8932be6a0   rip = 0x00007ffb00000000
    Found by: stack scanning
24  clr.dll + 0x7a0443
    rsp = 0x000000a8932be6c0   rip = 0x00007ffb6f290443
    Found by: stack scanning
25  clr.dll + 0x9e387
    rsp = 0x000000a8932be6d0   rip = 0x00007ffb6eb8e387
    Found by: stack scanning
26  clr.dll + 0x6bb82
    rsp = 0x000000a8932be6f0   rip = 0x00007ffb6eb5bb82
    Found by: stack scanning
27  clr.dll + 0x9e2ab
    rsp = 0x000000a8932be710   rip = 0x00007ffb6eb8e2ab
    Found by: stack scanning
28  clr.dll + 0x9e31b
    rsp = 0x000000a8932be720   rip = 0x00007ffb6eb8e31b
    Found by: stack scanning
29  clr.dll + 0xbd6d3
    rsp = 0x000000a8932be730   rip = 0x00007ffb6ebad6d3
    Found by: stack scanning
30  clr.dll + 0x769d78
    rsp = 0x000000a8932be738   rip = 0x00007ffb6f259d78
    Found by: stack scanning
31  liboscar.dll + 0xee0001
    rsp = 0x000000a8932be750   rip = 0x00007ffb00000001
    Found by: stack scanning
32  clr.dll + 0x9e2c4
    rsp = 0x000000a8932be760   rip = 0x00007ffb6eb8e2c4
    Found by: stack scanning
33  clr.dll + 0x12e7f7
    rsp = 0x000000a8932be790   rip = 0x00007ffb6ec1e7f7
    Found by: stack scanning
34  clr.dll + 0x14dfb7
    rsp = 0x000000a8932be7a0   rip = 0x00007ffb6ec3dfb7
    Found by: stack scanning
35  clr.dll + 0xfa9a2
    rsp = 0x000000a8932be7f0   rip = 0x00007ffb6ebea9a2
    Found by: stack scanning
36  clr.dll + 0x9e177
    rsp = 0x000000a8932be800   rip = 0x00007ffb6eb8e177
    Found by: stack scanning
37  ntdll.dll + 0x63532
    rsp = 0x000000a8932be810   rip = 0x00007ffb86d93532
    Found by: stack scanning
38  clr.dll + 0x74eba8
    rsp = 0x000000a8932be850   rip = 0x00007ffb6f23eba8
    Found by: stack scanning
39  clr.dll + 0x9e0eb
    rsp = 0x000000a8932be890   rip = 0x00007ffb6eb8e0eb
    Found by: stack scanning
40  clr.dll + 0x154f30
    rsp = 0x000000a8932be8d0   rip = 0x00007ffb6ec44f30
    Found by: stack scanning
41  clr.dll + 0x13da8a
    rsp = 0x000000a8932be8f0   rip = 0x00007ffb6ec2da8a
    Found by: stack scanning
42  KERNELBASE.dll + 0x39b5e
    rsp = 0x000000a8932be900   rip = 0x00007ffb84599b5e
    Found by: stack scanning
43  clr.dll + 0xc7514
    rsp = 0x000000a8932be910   rip = 0x00007ffb6ebb7514
    Found by: stack scanning
44  clr.dll + 0x91c390
    rsp = 0x000000a8932be918   rip = 0x00007ffb6f40c390
    Found by: stack scanning
45  clr.dll + 0x411640
    rsp = 0x000000a8932be920   rip = 0x00007ffb6ef01640
    Found by: stack scanning
46  ntdll.dll + 0x55843
    rsp = 0x000000a8932be980   rip = 0x00007ffb86d85843
    Found by: stack scanning
47  clr.dll + 0x7aee7
    rsp = 0x000000a8932be9a0   rip = 0x00007ffb6eb6aee7
    Found by: stack scanning
48  clr.dll + 0x3e7e3d
    rsp = 0x000000a8932be9d0   rip = 0x00007ffb6eed7e3d
    Found by: stack scanning
49  clr.dll + 0x7a97d
    rsp = 0x000000a8932bea60   rip = 0x00007ffb6eb6a97d
    Found by: stack scanning
50  clr.dll + 0x7a739
    rsp = 0x000000a8932bea90   rip = 0x00007ffb6eb6a739
    Found by: stack scanning
51  clr.dll + 0x116110
    rsp = 0x000000a8932beac0   rip = 0x00007ffb6ec06110
    Found by: stack scanning
52  clr.dll + 0x7a650
    rsp = 0x000000a8932beb08   rip = 0x00007ffb6eb6a650
    Found by: stack scanning
53  clr.dll + 0x16e43a
    rsp = 0x000000a8932beb20   rip = 0x00007ffb6ec5e43a
    Found by: stack scanning
54  ntdll.dll + 0x3d979
    rsp = 0x000000a8932beb50   rip = 0x00007ffb86d6d979
    Found by: stack scanning
55  0x7ffb30f00000
    rsp = 0x000000a8932bebc8   rip = 0x00007ffb30f00000
    Found by: stack scanning
56  ntdll.dll + 0x3ce5a
    rsp = 0x000000a8932bec10   rip = 0x00007ffb86d6ce5a
    Found by: stack scanning
57  igd10iumd64.dll + 0x9095f4
    rsp = 0x000000a8932bec80   rip = 0x00007ffb5cac95f4
    Found by: stack scanning
58  wisp.dll + 0x3d89
    rsp = 0x000000a8932bec90   rip = 0x00007ffb3f983d89
    Found by: stack scanning
59  ntdll.dll + 0x3ce5a
    rsp = 0x000000a8932beca0   rip = 0x00007ffb86d6ce5a
    Found by: stack scanning
60  igd10iumd64.dll + 0x909336
    rsp = 0x000000a8932becb0   rip = 0x00007ffb5cac9336
    Found by: stack scanning
61  msxml6.dll + 0xab05d
    rsp = 0x000000a8932becc0   rip = 0x00007ffb775ab05d
    Found by: stack scanning
62  igd10iumd64.dll + 0x90946b
    rsp = 0x000000a8932bece0   rip = 0x00007ffb5cac946b
    Found by: stack scanning
63  ntdll.dll + 0x539c0
    rsp = 0x000000a8932becf0   rip = 0x00007ffb86d839c0
    Found by: stack scanning
64  igd10iumd64.dll + 0x116fd50
    rsp = 0x000000a8932bed18   rip = 0x00007ffb5d32fd50
    Found by: stack scanning
65  igd10iumd64.dll + 0x909873
    rsp = 0x000000a8932bed40   rip = 0x00007ffb5cac9873
    Found by: stack scanning
66  liboscar.dll + 0xee0005
    rsp = 0x000000a8932bed60   rip = 0x00007ffb00000005
    Found by: stack scanning
67  igd10iumd64.dll + 0x908e19
    rsp = 0x000000a8932bed70   rip = 0x00007ffb5cac8e19
    Found by: stack scanning
68  UIAutomationCore.dll + 0x30a0b8
    rsp = 0x000000a8932bed88   rip = 0x00007ffb4dd2a0b8
    Found by: stack scanning
69  UIAutomationCore.dll + 0x30a0c0
    rsp = 0x000000a8932bed98   rip = 0x00007ffb4dd2a0c0
    Found by: stack scanning
70  igd10iumd64.dll + 0x8ecf7e
    rsp = 0x000000a8932beda0   rip = 0x00007ffb5caacf7e
    Found by: stack scanning
71  ntdll.dll + 0x26c87
    rsp = 0x000000a8932bedc0   rip = 0x00007ffb86d56c87
    Found by: stack scanning
72  igd10iumd64.dll + 0x8ecbad
    rsp = 0x000000a8932bedd0   rip = 0x00007ffb5caacbad
    Found by: stack scanning
73  0x7ffadf6a0000
    rsp = 0x000000a8932bede0   rip = 0x00007ffadf6a0000
    Found by: stack scanning
74  ntdll.dll + 0x28d48
    rsp = 0x000000a8932bedf0   rip = 0x00007ffb86d58d48
    Found by: stack scanning
75  igd10iumd64.dll + 0x8ecdfb
    rsp = 0x000000a8932bee00   rip = 0x00007ffb5caacdfb
    Found by: stack scanning
76  wbemcomn.dll + 0x80000
    rsp = 0x000000a8932bee18   rip = 0x00007ffb7d5a0000
    Found by: stack scanning
77  dcomp.dll + 0x7c0d4
    rsp = 0x000000a8932bee30   rip = 0x00007ffb7d61c0d4
    Found by: stack scanning
78  0x7ffb5c1c0000
    rsp = 0x000000a8932bee48   rip = 0x00007ffb5c1c0000
    Found by: stack scanning
79  ntdll.dll + 0x28d48
    rsp = 0x000000a8932bee60   rip = 0x00007ffb86d58d48
    Found by: stack scanning
80  0x7ffb5c1c0000
    rsp = 0x000000a8932bee68   rip = 0x00007ffb5c1c0000
    Found by: stack scanning
81  ntdll.dll + 0x51123
    rsp = 0x000000a8932bee90   rip = 0x00007ffb86d81123
    Found by: stack scanning
82  ntdll.dll + 0x522dc
    rsp = 0x000000a8932beea0   rip = 0x00007ffb86d822dc
    Found by: stack scanning
83  ntdll.dll + 0x184390
    rsp = 0x000000a8932beeb8   rip = 0x00007ffb86eb4390
    Found by: stack scanning
84  ntdll.dll + 0x28bd5
    rsp = 0x000000a8932beed0   rip = 0x00007ffb86d58bd5
    Found by: stack scanning
85  ntdll.dll + 0x184390
    rsp = 0x000000a8932beed8   rip = 0x00007ffb86eb4390
    Found by: stack scanning
86  igd10iumd64.dll + 0x8ecea0
    rsp = 0x000000a8932beef0   rip = 0x00007ffb5caacea0
    Found by: stack scanning
87  ntdll.dll + 0x28af7
    rsp = 0x000000a8932bef40   rip = 0x00007ffb86d58af7
    Found by: stack scanning
88  ntdll.dll + 0x28b2a
    rsp = 0x000000a8932bef48   rip = 0x00007ffb86d58b2a
    Found by: stack scanning
89  ntdll.dll + 0x74008
    rsp = 0x000000a8932befb0   rip = 0x00007ffb86da4008
    Found by: stack scanning
90  0x7ffb86d30000
    rsp = 0x000000a8932bf018   rip = 0x00007ffb86d30000
    Found by: stack scanning
91  ntdll.dll + 0x73f3f
    rsp = 0x000000a8932bf030   rip = 0x00007ffb86da3f3f
    Found by: stack scanning
92  0x7ffb86d30000
    rsp = 0x000000a8932bf040   rip = 0x00007ffb86d30000
    Found by: stack scanning

 

[chris0158]

Starting with liboscar.dll  there are 2 instances on my computer, in AD & AF folder. I am unfamiliar with Pidgin.

 

[chris0158]

Starting with liboscar.dll  there are 2 instances on my computer, in AD & AF folder. I am unfamiliar with Pidgin.

 

[chris0158]

I have now reinstalled Graphics drivers, .NET and completely reinstalled Designer.

The problem is still there. It crashes within a couple of minutes opening even without a document being open.

[v_kyr]

Are you sure that under the ADe preferences (performance options) the HW acceleration for OpenCL is disabled/off?

You can cross check with this little utility ...

 

[chris0158]

1 minute ago, v_kyr said:

Are you sure that under the ADe preferences (performance options) the HW acceleration for OpenCL is disabled/off?

You can cross check with this little utility ...

 

I have tried it on and off, it makes no difference. Currently it is off.

[chris0158]

9 minutes ago, v_kyr said:

Are you sure that under the ADe preferences (performance options) the HW acceleration for OpenCL is disabled/off?

You can cross check with this little utility ...

 

I have used the tool, thank you. It is definitely off. It took 2 minutes to crash again after running it.

[v_kyr]

You should also look through the FAQs section related to Windows and crashes etc., maybe you find there some mentioning of side-effects with some other third party Win apps and the like.

[chris0158]

Just now, v_kyr said:

You should also look through the FAQs section related to Windows and crashes etc., maybe you find there some mentioning of side-effects with some other third party Win apps and the like.

I'll do that, thanks. I've downloaded some older versions and will try those if I can't do anything else.