dschiller Posted May 21, 2022 Share Posted May 21, 2022 Whenever I start Affinity Photo my OS looks like this. I never saw such error in any other app. Is that normal ? Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 21, 2022 Author Share Posted May 21, 2022 Hier ein Video IMG_3196.MOV Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 21, 2022 Share Posted May 21, 2022 Your video is very unclear, so it’s hard to understand what’s happening. Please see: How to record the screen on your Mac Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
dschiller Posted May 21, 2022 Author Share Posted May 21, 2022 Lol!!!! Doing that is insane as it doesn't record the issue ?! https://support.apple.com/HT208721 What I am doing is: - Open Affinity Photo latest Version on Mac OS 12.1 on M1 - Open a RAW Image - OS Graphic goes Crazy - BUG - Click Cancel on Touch Bar to ignore RAW Image Changes - Press Cmd + Q to quit Affinity Photo - OS Graphic goes back to normal Alfred 1 Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted May 21, 2022 Share Posted May 21, 2022 Try turning off Hardware Acceleration in the Affinity Photo preferences. the greyed out stuff at the bottom of the screenshot. Here I have no separate graphics card (this is the 9 year old machine MacBook) so I cannot check the tick box. There are some problems with the graphics on Mac OS 12.x and M1 machines. dschiller and Alfred 2 Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
dschiller Posted May 22, 2022 Author Share Posted May 22, 2022 That works! Thanks a lot Bruce ❤️ I disabled the `Enable Metal compute acceleration` in Preferences / Performance Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted May 22, 2022 Staff Share Posted May 22, 2022 Does this only happen when you open a RAW file or is it the same if you create a new document. Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 22, 2022 Author Share Posted May 22, 2022 I can not say because I can not reproduce it anylonger. If I enable the "Metal" option now it works. Alfred 1 Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 26, 2022 Author Share Posted May 26, 2022 It happens again. Now it happens after Computer goes to sleeping mode and I wake it. Will try with Metal Option off. I just see the Metal option is already disabled. Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 26, 2022 Author Share Posted May 26, 2022 To answer your Question @DWright yes it happens now also with new Images in Affinity Photo. Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 26, 2022 Author Share Posted May 26, 2022 I tried with Metal Option Off and On. There is almost no difference in both Modes Affinity Photo doesn't work. Will try to raise a Bug. Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 26, 2022 Author Share Posted May 26, 2022 Created a Bug here: Not sure if Affinity will work on that - had another Bug in August last year and nothing happened. Poor company. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted May 27, 2022 Staff Share Posted May 27, 2022 Hi @dschiller Following on from the duplicate post. There are a few things you could try. 1. Try holding down CTRL on your keyboard then opening the application. A 'Clear User Data' window should appear, release the CTRL button at this point then press 'Clear'. The link below will advise you what is cleared and where assets are stored so they can be backed up. https://forum.affinity.serif.com/index.php?/topic/98906-what-exactly-do-the-clear-user-data-options-clear/&tab=comments#comment-529435 2. In Preferences > Performance, could you try change Display to OpenGL or Software and see if there is any change? 3. The screenshot sent are blurry, however it appears to show some artefacts that could be a sign of a graphics card failure, in this case we would recommend contacting Apple regarding the graphics card in your MacBook. The link below demonstrates the symptoms of a potential graphics card failure, which looks very similar to the screenshots you have previously sent. https://discussions.apple.com/thread/8289552 It would be best if you could send some clearer screenshot or a clearer screen recording as it is tricky to see the issue in the ones previously sent. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dschiller Posted May 27, 2022 Author Share Posted May 27, 2022 Regarding 3) I guess some people not aware of the fact that taking a screenshot or doing a screenrecording doesn't work with this bug as the screenshot / screenrecording wouldn't show any artifacts. The only chance is to take a photo - that should be clear here. Also regarding the Graphics Card this is a brand new Macbook M1 which could properly have GPU Issues but than i really wonder why Affinity Photo is the only App on this Mac which has GPU Issues - using here also Blender, Unreal, Gimp, Final Cut, Softube OpenGL Plugins and none of them has any graphic issues like Affinity Photo. Also those Artifacts here https://discussions.apple.com/thread/8289552 are looking much different to the ones I have with Affinity Photo. Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 27, 2022 Author Share Posted May 27, 2022 I tried on another Macbook but this one doesn't have a M1 chip so I believe it is related to the M1 GPU engine. I also tried to switch from Metal to OpenGL and that looks ok. Will see next days how that works. Quote Link to comment Share on other sites More sharing options...
dschiller Posted May 27, 2022 Author Share Posted May 27, 2022 Regarding 1) Holding Ctrl and double click the App on Mac is not working not sure how that could be possible on a Mac as Ctrl invokes a rightclick. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted May 27, 2022 Staff Share Posted May 27, 2022 17 minutes ago, dschiller said: Regarding 1) Holding Ctrl and double click the App on Mac is not working not sure how that could be possible on a Mac as Ctrl invokes a rightclick. If you hold down Ctrl then open the app via the dropdown menu option to open, then keep pressing Ctrl until the reset dialog box appears. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dschiller Posted May 27, 2022 Author Share Posted May 27, 2022 Regarding 1) Thank's for the extra Info to hold Ctrl while the App is loading worked! But that doesn't fix the issue. Also doesn't make that much sense as Affinity Photo is freshly installed on this device. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted May 27, 2022 Staff Share Posted May 27, 2022 Is this only occurring with RAW files or on any new document? If it only occurs on RAW files, please could you advise which Camera model the files were taken on. Can you try going to System Preferences > Displays and disable "Automatically adjust brightness". Then see if this has any effect. Are you using Metal when running Blender? If not could you try enabling it and advise of the results. Could you also try to attach a clearer image of the issue please and advise if there are any other programs running at the same time. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dschiller Posted May 27, 2022 Author Share Posted May 27, 2022 It is also happening on any new document @EmT - see here Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted May 31, 2022 Staff Share Posted May 31, 2022 Hi @dschiller Please could you answer a few previously asked questions regarding this. We are asking to try and figure out your issue as it’s not something that’s being reported by other users and we’re unable to replicate it. Can you try going to System Preferences > Displays and disable "Automatically adjust brightness". Then see if this has any effect. Are you using Metal when running Blender? If not could you try enabling it and advise of the results. Could you also try to attach a clearer image of the issue please and advise if there are any other programs running at the same time. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dschiller Posted June 1, 2022 Author Share Posted June 1, 2022 Are you using Metal when running Blender? If not could you try enabling it and advise of the results. No Issues with that. Metal and MetalRt both working. Could you also try to attach a clearer image of the issue please and advise if there are any other programs running at the same time. That is impossible as I need to create a Photograph of the screen No Apps except Affinity Photo running Added some more images Can you try going to System Preferences > Displays and disable "Automatically adjust brightness". Then see if this has any effect. Indeed deactivating Automatically adjust brightness seems to make Affinity Photo work without GPU Issues Why is Affinity Photo the only App which has GPU Issues ? Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted June 1, 2022 Staff Share Posted June 1, 2022 6 hours ago, dschiller said: Indeed deactivating Automatically adjust brightness seems to make Affinity Photo work without GPU Issues This is a known issue that our developers are working on. There should be a fix in future, the current workaround is to disable auto-brightness. However the issue you have with auto-brightness enabled is a previously unknown result of this problem, so I will make the relevant teams aware. Leigh 1 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Staff James Ritson Posted June 1, 2022 Staff Share Posted June 1, 2022 6 hours ago, dschiller said: Why is Affinity Photo the only App which has GPU Issues ? Are you using a bespoke display profile, perhaps one that you have created with a calibration device using DisplayCAL or i1Profiler? Affinity Photo itself isn't doing anything outrageous to corrupt the display like that—I previously had an issue with a Monterey beta that corrupted the screen if a custom display profile was in use. Looks like they are still ironing out issues with the M1 GPU. In System Preferences>Display do you have any other settings that are not at their default, e.g. have you changed from the default P3 1600nit profile? I believe the only thing we're doing different from other apps is querying the Metal view for the panel's maximum brightness so that 32-bit HDR documents can be mapped to the display accordingly—if we were able to reproduce it here, that would be a good step towards identifying and solving the issue. EmT and Leigh 2 Quote Product Expert (Affinity Photo) & Product Expert Team Leader @JamesR_Affinity for tutorial sneak peeks and more Official Affinity Photo tutorials Link to comment Share on other sites More sharing options...
dschiller Posted June 1, 2022 Author Share Posted June 1, 2022 Thanks @EmT and thanks @James Ritson ! Will digg further in that to give you more infos about that. Leigh 1 Quote Link to comment Share on other sites More sharing options...
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