JorgeGarcia Posted May 21, 2022 Share Posted May 21, 2022 Hi, just purchased the Affinity suite to keep working on my own on a project that i been doing for some time, but the program just stop working when i try to keep working on, most of the times says not responding, please help me because i need to finish it. My operating system is Microsoft Windows 11 Home, my laptop has the last updates on the operating system I seen in other forum how to get the crash report, im sending you the files. 60b83edd-1544-4475-ba32-e843c9cadc2d.dmp 9795caec-bd30-4063-b143-2ca86264090a.dmp Quote Link to comment Share on other sites More sharing options...
Komatös Posted May 21, 2022 Share Posted May 21, 2022 Hi, @JorgeGarciaand welcome to the forums. In the Affinty programmes go to Edit -> Preferences -> Performance and untick hardware acceleration (OCL). JorgeGarcia 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.3.1 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys Need a robust PDF Solution? Have a look at Stirling PDF There's nothing you get used to faster than working slowly! Link to comment Share on other sites More sharing options...
v_kyr Posted May 21, 2022 Share Posted May 21, 2022 8 hours ago, JorgeGarcia said: ... my laptop has the last updates on the operating system Your DMP-file indicates that the crash problem is related to nvwgf2umx.dll, which is part of the NVIDIA D3D11 GPU drivers. You should do as @Komatös suggested (disabling OpenCL hardware acceleration) and tryout how the Affinity suite behaves then on your Win11 system. Or look after another Nvidia driver (newer or older) which might hopefully then not make trouble for the Affinity apps here when using OpenCL hardware acceleration. Quote Operating system: Windows NT 6.2.22000 675 CPU: amd64 family 6 model 165 stepping 2 12 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x130 Process uptime: 3656 seconds Thread 69 (crashed) 0 nvwgf2umx.dll + 0x97906 rax = 0x0000000000000000 rdx = 0x0000000000000001 rcx = 0x0000000000000000 rbx = 0x0000022ab4ffe110 rsi = 0x0000022aa240fb70 rdi = 0x0000022aa240f730 rbp = 0x0000000000000000 rsp = 0x0000003082ff9790 r8 = 0x0000000000000001 r9 = 0x0000000201190000 r10 = 0x0000000000000011 r11 = 0x0000022aa5630ea0 r12 = 0x0000000000000001 r13 = 0x0000000000000001 r14 = 0x0000000000000001 r15 = 0x0000000000000000 rip = 0x00007ff8874a7906 Found by: given as instruction pointer in context 1 ntdll.dll + 0x3695d rsp = 0x0000003082ff97c0 rip = 0x00007ff8d88f695d Found by: stack scanning 2 nvwgf2umx.dll + 0x3b263a rsp = 0x0000003082ff97d0 rip = 0x00007ff8877c263a Found by: stack scanning 3 nvwgf2umx.dll + 0x227344 rsp = 0x0000003082ff9820 rip = 0x00007ff887637344 Found by: stack scanning 4 nvwgf2umx.dll + 0xc273c rsp = 0x0000003082ff9860 rip = 0x00007ff8874d273c Found by: stack scanning 5 nvwgf2umx.dll + 0xc23cf rsp = 0x0000003082ff9868 rip = 0x00007ff8874d23cf Found by: stack scanning 6 nvwgf2umx.dll + 0xb8ee1 rsp = 0x0000003082ff9870 rip = 0x00007ff8874c8ee1 Found by: stack scanning 7 KERNELBASE.dll + 0x4f2f5 rsp = 0x0000003082ff9890 rip = 0x00007ff8d616f2f5 Found by: stack scanning 8 nvwgf2umx.dll + 0x1aab068 rsp = 0x0000003082ff9898 rip = 0x00007ff888ebb068 Found by: stack scanning 9 nvwgf2umx.dll + 0x1aab07c rsp = 0x0000003082ff98a0 rip = 0x00007ff888ebb07c Found by: stack scanning 10 nvwgf2umx.dll + 0x1aabdf0 rsp = 0x0000003082ff98c0 rip = 0x00007ff888ebbdf0 Found by: stack scanning 11 nvwgf2umx.dll + 0x21cfda rsp = 0x0000003082ff98d0 rip = 0x00007ff88762cfda Found by: stack scanning 12 nvwgf2umx.dll + 0x1aabde0 rsp = 0x0000003082ff98d8 rip = 0x00007ff888ebbde0 Found by: stack scanning 13 nvwgf2umx.dll + 0x2786d10 rsp = 0x0000003082ff9958 rip = 0x00007ff889b96d10 Found by: stack scanning 14 nvwgf2umx.dll + 0x2786d10 rsp = 0x0000003082ff9968 rip = 0x00007ff889b96d10 Found by: stack scanning 15 nvwgf2umx.dll + 0x2788d40 rsp = 0x0000003082ff9970 rip = 0x00007ff889b98d40 Found by: stack scanning 16 nvwgf2umx.dll + 0xd516f rsp = 0x0000003082ff99b0 rip = 0x00007ff8874e516f Found by: stack scanning 17 nvwgf2umx.dll + 0x2786d10 rsp = 0x0000003082ff99c8 rip = 0x00007ff889b96d10 Found by: stack scanning 18 nvwgf2umx.dll + 0xc23cf rsp = 0x0000003082ff9a28 rip = 0x00007ff8874d23cf Found by: stack scanning 19 nvwgf2umx.dll + 0xb8ee1 rsp = 0x0000003082ff9a30 rip = 0x00007ff8874c8ee1 Found by: stack scanning 20 nvwgf2umx.dll + 0xb79bd rsp = 0x0000003082ff9a38 rip = 0x00007ff8874c79bd Found by: stack scanning 21 nvwgf2umx.dll + 0x23d55d rsp = 0x0000003082ff9a48 rip = 0x00007ff88764d55d Found by: stack scanning 22 nvwgf2umx.dll + 0xf3e81 rsp = 0x0000003082ff9a60 rip = 0x00007ff887503e81 Found by: stack scanning 23 nvwgf2umx.dll + 0x23d836 rsp = 0x0000003082ff9b40 rip = 0x00007ff88764d836 Found by: stack scanning 24 nvwgf2umx.dll + 0xf3062 rsp = 0x0000003082ff9b90 rip = 0x00007ff887503062 Found by: stack scanning 25 nvwgf2umx.dll + 0x21fe12 rsp = 0x0000003082ff9ca0 rip = 0x00007ff88762fe12 Found by: stack scanning 26 nvwgf2umx.dll + 0x226a1e rsp = 0x0000003082ff9cb0 rip = 0x00007ff887636a1e Found by: stack scanning 27 nvwgf2umx.dll + 0x1aab07c rsp = 0x0000003082ff9cd8 rip = 0x00007ff888ebb07c Found by: stack scanning 28 nvwgf2umx.dll + 0x222e77 rsp = 0x0000003082ff9cf0 rip = 0x00007ff887632e77 Found by: stack scanning 29 nvwgf2umx.dll + 0x1aab068 rsp = 0x0000003082ff9d08 rip = 0x00007ff888ebb068 Found by: stack scanning 30 nvwgf2umx.dll + 0xc273c rsp = 0x0000003082ff9de0 rip = 0x00007ff8874d273c Found by: stack scanning 31 nvwgf2umx.dll + 0x147b40 rsp = 0x0000003082ff9ec8 rip = 0x00007ff887557b40 Found by: stack scanning 32 nvwgf2umx.dll + 0x147b90 rsp = 0x0000003082ff9ed0 rip = 0x00007ff887557b90 Found by: stack scanning 33 nvwgf2umx.dll + 0x147bb0 rsp = 0x0000003082ff9ed8 rip = 0x00007ff887557bb0 Found by: stack scanning 34 nvwgf2umx.dll + 0x147bd0 rsp = 0x0000003082ff9ee0 rip = 0x00007ff887557bd0 Found by: stack scanning 35 nvwgf2umx.dll + 0x14a8f0 rsp = 0x0000003082ff9ee8 rip = 0x00007ff88755a8f0 Found by: stack scanning 36 nvwgf2umx.dll + 0x5072b0 rsp = 0x0000003082ff9ef0 rip = 0x00007ff8879172b0 Found by: stack scanning 37 nvwgf2umx.dll + 0x5072b0 rsp = 0x0000003082ff9ef8 rip = 0x00007ff8879172b0 Found by: stack scanning 38 nvwgf2umx.dll + 0x507b80 rsp = 0x0000003082ff9f00 rip = 0x00007ff887917b80 Found by: stack scanning 39 nvwgf2umx.dll + 0x507db0 rsp = 0x0000003082ff9f08 rip = 0x00007ff887917db0 Found by: stack scanning 40 nvwgf2umx.dll + 0x4ff498 rsp = 0x0000003082ff9f10 rip = 0x00007ff88790f498 Found by: stack scanning 41 nvwgf2umx.dll + 0xc23cf rsp = 0x0000003082ff9f60 rip = 0x00007ff8874d23cf Found by: stack scanning And the other DMP-file tells ... Quote Operating system: Windows NT 6.2.22000 675 CPU: amd64 family 6 model 165 stepping 2 12 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x18 Process uptime: 533 seconds Thread 51 (crashed) 0 libraster.dll + 0x975e2 rax = 0x0000b13e0cc8f6b9 rdx = 0x0000020a39190000 rcx = 0x00000206f5322c30 rbx = 0x00000206f5322c30 rsi = 0x0000000000000000 rdi = 0x00000206fb1b6400 rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14dad0 r8 = 0x000000a2fd14dc90 r9 = 0x00000000000002ab r10 = 0x00000206c1eb0000 r11 = 0x000000a2fd14b9f0 r12 = 0x0000000000000000 r13 = 0x0000000000000000 r14 = 0x00000206fb1b6410 r15 = 0x0000000000000000 rip = 0x00007ffe7fd775e2 Found by: given as instruction pointer in context 1 d3d11.dll + 0x23f7c rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14daf0 rip = 0x00007fff1b923f7c Found by: stack scanning 2 ntdll.dll + 0x4ed0f rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14db10 rip = 0x00007fff257ced0f Found by: stack scanning 3 KERNELBASE.dll + 0xb6eb rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14db20 rip = 0x00007fff22cab6eb Found by: stack scanning 4 nvwgf2umx.dll + 0xb865b3 rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14db30 rip = 0x00007ffed19e65b3 Found by: stack scanning 5 ntdll.dll + 0x88640 rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14db40 rip = 0x00007fff25808640 Found by: stack scanning 6 ntdll.dll + 0x299fd rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14db80 rip = 0x00007fff257a99fd Found by: stack scanning 7 ntdll.dll + 0x299fd rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14dba0 rip = 0x00007fff257a99fd Found by: stack scanning 8 ntdll.dll + 0x299fd rbp = 0x000000a2fd14dbd0 rsp = 0x000000a2fd14dbb0 rip = 0x00007fff257a99fd Found by: stack scanning 9 libraster.dll + 0xe77c95 rsp = 0x000000a2fd14dc30 rip = 0x00007ffe80b57c95 Found by: stack scanning 10 ntdll.dll + 0x2959c rsp = 0x000000a2fd14dc70 rip = 0x00007fff257a959c Found by: stack scanning 11 ntdll.dll + 0x6800 rsp = 0x000000a2fd14dcb0 rip = 0x00007fff25786800 Found by: stack scanning 12 libpersona.dll + 0x4bf40f5 rsp = 0x000000a2fd14dd30 rip = 0x00007ffe71a340f5 Found by: stack scanning 13 libpersona.dll + 0x4bfd7d3 rsp = 0x000000a2fd14de20 rip = 0x00007ffe71a3d7d3 Found by: stack scanning 14 libpersona.dll + 0xe715a03 rsp = 0x000000a2fd14dee0 rip = 0x00007ffe7b555a03 Found by: stack scanning 15 libpersona.dll + 0xfb644f0 rsp = 0x000000a2fd14dff0 rip = 0x00007ffe7c9a44f0 Found by: stack scanning 16 libpersona.dll + 0xe70ea44 rsp = 0x000000a2fd14e050 rip = 0x00007ffe7b54ea44 Found by: stack scanning 17 ntdll.dll + 0x286ba rsp = 0x000000a2fd14e0f0 rip = 0x00007fff257a86ba Found by: stack scanning 18 ntdll.dll + 0x279e1 rsp = 0x000000a2fd14e1b0 rip = 0x00007fff257a79e1 Found by: stack scanning 19 ntdll.dll + 0x286ba rsp = 0x000000a2fd14e1d0 rip = 0x00007fff257a86ba Found by: stack scanning 20 d3d11.dll + 0x3b384 rsp = 0x000000a2fd14e1f0 rip = 0x00007fff1b93b384 Found by: stack scanning 21 nvwgf2umx.dll + 0x3caece rsp = 0x000000a2fd14e290 rip = 0x00007ffed122aece Found by: stack scanning 22 nvwgf2umx.dll + 0x3c8389 rsp = 0x000000a2fd14e2a0 rip = 0x00007ffed1228389 Found by: stack scanning 23 d3d11.dll + 0x25124 rsp = 0x000000a2fd14e2d0 rip = 0x00007fff1b925124 Found by: stack scanning 24 nvwgf2umx.dll + 0xb8a574 rsp = 0x000000a2fd14e2e0 rip = 0x00007ffed19ea574 Found by: stack scanning 25 d3d11.dll + 0x57f5d rsp = 0x000000a2fd14e300 rip = 0x00007fff1b957f5d Found by: stack scanning 26 d3d11.dll + 0x580e0 rsp = 0x000000a2fd14e360 rip = 0x00007fff1b9580e0 Found by: stack scanning 27 d3d11.dll + 0x1ebab8 rsp = 0x000000a2fd14e370 rip = 0x00007fff1baebab8 Found by: stack scanning 28 d3d11.dll + 0x580a8 rsp = 0x000000a2fd14e390 rip = 0x00007fff1b9580a8 Found by: stack scanning 29 d3d11.dll + 0x58001 rsp = 0x000000a2fd14e3b0 rip = 0x00007fff1b958001 Found by: stack scanning 30 d3d11.dll + 0x9318e rsp = 0x000000a2fd14e3c0 rip = 0x00007fff1b99318e Found by: stack scanning 31 d3d11.dll + 0x39cb3 rsp = 0x000000a2fd14e3f0 rip = 0x00007fff1b939cb3 Found by: stack scanning 32 d3d11.dll + 0x134fef rsp = 0x000000a2fd14e420 rip = 0x00007fff1ba34fef Found by: stack scanning 33 nvwgf2umx.dll + 0xb8a8af rsp = 0x000000a2fd14e450 rip = 0x00007ffed19ea8af Found by: stack scanning 34 nvwgf2umx.dll + 0xc0176a rsp = 0x000000a2fd14e470 rip = 0x00007ffed1a6176a Found by: stack scanning 35 dxgi.dll + 0xa3ac0 rsp = 0x000000a2fd14e488 rip = 0x00007fff205a3ac0 Found by: stack scanning 36 d3d11.dll + 0x131f35 rsp = 0x000000a2fd14e4b0 rip = 0x00007fff1ba31f35 Found by: stack scanning 37 d3d11.dll + 0x134d70 rsp = 0x000000a2fd14e550 rip = 0x00007fff1ba34d70 Found by: stack scanning 38 nvwgf2umx.dll + 0xc017d1 rsp = 0x000000a2fd14e5a0 rip = 0x00007ffed1a617d1 Found by: stack scanning 39 d3d11.dll + 0x133119 rsp = 0x000000a2fd14e5d0 rip = 0x00007fff1ba33119 Found by: stack scanning 40 d3d11.dll + 0x1ef480 rsp = 0x000000a2fd14e5d8 rip = 0x00007fff1baef480 Found by: stack scanning 41 d3d11.dll + 0x4acf2 rsp = 0x000000a2fd14e5f0 rip = 0x00007fff1b94acf2 Found by: stack scanning 42 d3d11.dll + 0x1310db rsp = 0x000000a2fd14e650 rip = 0x00007fff1ba310db Found by: stack scanning 43 d3d11.dll + 0x131299 rsp = 0x000000a2fd14e680 rip = 0x00007fff1ba31299 Found by: stack scanning 44 d3d11.dll + 0x9c7f rsp = 0x000000a2fd14e6b0 rip = 0x00007fff1b909c7f Found by: stack scanning 45 d3d11.dll + 0x9c7f rsp = 0x000000a2fd14e6c0 rip = 0x00007fff1b909c7f Found by: stack scanning 46 libpersona.dll + 0xe71046d rsp = 0x000000a2fd14e740 rip = 0x00007ffe7b55046d Found by: stack scanning 47 libpersona.dll + 0xe71046d rsp = 0x000000a2fd14e750 rip = 0x00007ffe7b55046d Found by: stack scanning 48 Serif.DirectX.dll + 0xb666a rsp = 0x000000a2fd14e770 rip = 0x00007ffed82b666a Found by: stack scanning 49 Serif.DirectX.dll + 0xb6e87 rsp = 0x000000a2fd14e780 rip = 0x00007ffed82b6e87 Found by: stack scanning 50 libpersona.dll + 0xeaa986d rsp = 0x000000a2fd14e820 rip = 0x00007ffe7b8e986d Found by: stack scanning 51 ntdll.dll + 0x279e1 rsp = 0x000000a2fd14e850 rip = 0x00007fff257a79e1 Found by: stack scanning Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
JorgeGarcia Posted May 21, 2022 Author Share Posted May 21, 2022 9 hours ago, Komatös said: Hi, @JorgeGarciaand welcome to the forums. In the Affinty programmes go to Edit -> Preferences -> Performance and untick hardware acceleration (OCL). Thanks a lot Komatos!! as soon as i uncheck that box, i was able to continue working with my project Komatös 1 Quote Link to comment Share on other sites More sharing options...
JorgeGarcia Posted May 21, 2022 Author Share Posted May 21, 2022 6 hours ago, v_kyr said: Your DMP-file indicates that the crash problem is related to nvwgf2umx.dll, which is part of the NVIDIA D3D11 GPU drivers. You should do as @Komatös suggested (disabling OpenCL hardware acceleration) and tryout how the Affinity suite behaves then on your Win11 system. Or look after another Nvidia driver (newer or older) which might hopefully then not make trouble for the Affinity apps here when using OpenCL hardware acceleration. And the other DMP-file tells ... Thanks v_kyr!! before i uncheck the hardware acceleration box, i ask my brother to dowload the drivers for my graphics card and install them on my pc, at this time the unresponsive message hasnt appear again, i will keep working an see how it behaves, thanks again. Quote Link to comment Share on other sites More sharing options...
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