LongandWinded Posted May 19, 2022 Posted May 19, 2022 I'm trying to purchase design program and publisher program and it keeps skipping payment section. No one has gotten back to me from customer service either.
Staff StevenS Posted May 19, 2022 Staff Posted May 19, 2022 Hi @LongandWinded, welcome to the Affinity forum. We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us. The quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. As required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process. Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
LongandWinded Posted May 23, 2022 Author Posted May 23, 2022 no that isn't the problem. I don't even get the chance to check out. I "log in" then before I can even choose a payment option it moves to "processing order" and never does anything after that
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