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Affinity Publisher will not open file


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Please see attachment. I must recover the document.

Has been working on it since I purchased Designer through Apple.

Bought Designer and Photo yesterday, and today this happens.

Please help.

Screenshot 2022-05-17 at 11.02.09 AM.png

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Move that file out of the iCloud onto your computer's hard drive.

The Affinity Applications do not play well with all the various cloud "solutions" that have flooded the market. Try and stay away from networks as well.

Mac Pro (Late 2013) Mac OS 12.7.6 
Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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The file was on my hard drive and I was working on the file.

I moved it to icloud to see if could open there. 

There is a copy on the desktop which I have now tried to open - see the result attached.

What does 'this file type' mean?

Screenshot 2022-05-17 at 4.50.48 PM.png

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If you can attach it here, one of us may be able to help.

If it's not something you can share publicly, you'll need to wait for a Moderator to provide a private upload link.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Me grasping at straws:

Are you logged in as user "admin"?

How large is the file in bytes? Some cloud services will keep files in the cloud and present you with a link, not a real file, in the location. 

I confess that due to my dislike of cloud services I am not all that knowledgeable about them, someone with more experience than I will show up and offer better advice.

Mac Pro (Late 2013) Mac OS 12.7.6 
Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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OB I have been working on this file since January 2022.

It has sat in my Documents folder on my laptop.

I was working on it today when it suddenly closed.

I then moved it to icloud.

Then I moved it to Desktop.

Then I moved it to harddrive.

I am the only admin.

 

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Thanks. I can't Open it, nor can I use Document > Add Pages from File.

Looking at the file with a hex editor, a large portion of the middle of the file is binary zeroes, which may explain the problem. But I haven't examined enough of the internal structure of Affinity files to know that for sure.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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The Serif staff have some additional methods they can try for recovery, but I hope you have been keeping good backups, and multiple backup versions of your file, as there is no guarantee they'll be able to do anything.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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2 minutes ago, NMB said:

Your first post - hex ?? no idea what that means.

hex means Hexadecimal. Base 16 numbers instead of base 10 which we use everyday. It is occasionally easier to represent computer files in base 16 0 to F (zero to fifteen).

Mac Pro (Late 2013) Mac OS 12.7.6 
Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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Hi @NMB,

Sorry to hear your document is no longer opening and many thanks for providing a copy of this file here. As above, I have tried to recover this document using the usual methods and thus far I've been unable to recover this file, my sincerest apologies.

We would also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, please can you also tell us the following:

1. Which Operating System & version are you using?
2. Which version of Affinity did the file last get saved in?
3. What drive type was the file last saved to (select more than one if needed)?
Local disk
USB disk/Flash disk
Google Drive folder
OneDrive folder
iCloud folder
Dropbox folder
Network location
Other (please specify)

4. Any other information you think would help us try to find the problem.

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. I will be logging this file with our developers, however the investigation process can take some time, but we’ll be back in contact with our findings should we be able to recover the file.

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