Affinity Designer Instantly Crashes on Microsoft Surface Pro 8

[Gabriel G]

Hi,

I just purchased and installed Affinity Designer on my Surface Pro 8 and after the first time opening the software, it basically crashes instantly when I open it. What could be the issue here? I have read some of the threads online about potential conflicts it might have with other software but I don't have any of those installed on my system. I have tried uninstalling and reinstalling but that hasn't worked either. Is it because Surface Pro 8 does not meet the graphical requirements or something?

[NathanC]

Hi @Gabriel G welcome to the forums,

Does Affinity Designer get as far as showing the start splash screen or are you able to get into Designer before the crash occurs?

Could you also provide us with the latest crash report? The below thread details how to find these.

 

 

[Gary9450]

I have a similar issue with Surface Dial:  It doesn't cause Designer to crash completely, it freezes up several seconds and the program becomes unusable. Therefor, there are no "Crash Reports" made, which leaves me with nothing to send you. Note: Designer goes haywire after the program has started and ready to use in Windows 10 with all updates.

[erssie]

I'm asking in another thread if Surface tablets are compatible with the Affinity Suite as I was worried about buying a new Windows tablet only to find out its a cut down O/S or maybe a fork of it adapted for a smoother tablet/media experience. The Pro 8 tablet has 16 GB RAM and an i7 chip so should have the processing capability. I've used both Adobe Illustrator and Affinity Designer on my laptop PC and both have frozen on me a few times when I've had it folded into touchscreen mode but came back to life if I waited then folded it into physical keyboard back to PC/keyboard mode again.

And, I had a look at the task manager and found Affinity a bit flaky if I had other apps open and running. In general I've found graphics apps, once you get stuck in slow down a lot the more you ask of it and the device doesn't like me having other apps running really. But I often want to listen to podcasts/music or watch tutorials if I'm learning some Affinity skills. I wonder if I had an i7 Nd 32GB RAM whether that would've worked faster and better. Every sophisticated graphics software is heavy on processing. I've got 16G RAM but only an i5 chip. 

Edited May 22, 2022 by erssie