UI lag when clicking on anything (video) in all Affinity programs

[Franc the Frank]

Hello   

 

I'm suddenly getting bad UI lag whenever I click on anything UI (like tools, panels). I've been using Affinity for a long time before without problems. It happens with Publisher and Photo too. No other programs are affected.  You can see it here:

  Video posted on reddit

So far I have tried:

- changing the performance settings

- deleting the appdata

- resetting user data

- updating gpu drivers

- uninstalling and reinstalling on another drive

 

Any help would be greatly appreciated.

[EmT]

Hi @Franc the Frank

Welcome to the forum. 

Could you try unchecking OpenCL Compute Acceleration under Preferences > Performance and seeing if this helps. 

[Franc the Frank]

Thank you for the reply, @EmT

Unfortunately this didn't help and neither did changing any of the performance settings.

I didn't change anything on my PC (except installing a few fonts), so I don't know why this started happening.

My rig:  rtx 2060, i5 6600k

Edited May 9, 2022 by Franc the Frank

[EmT]

Please could you follow the link below and see our list of issues caused by Third Party apps 

https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/

[Franc the Frank]

@EmT

Thank you again, I checked the link and I don't run any of the listed apps. In fact I don't run any third party software. I noticed that the issue (UI lag and freeze) after I click on literally everything once after opening my document. It's like it needs to load the cache for each clickable element first. Of course I have no idea what I'm talking about here, just trying to help finding a solution. I'm happy for any ideas!

[EmT]

Could you try going through the below steps to revert the application to it's default settings which may resolve your issue: 

The link below will advise you what is cleared and where assets are stored so they can be backed up.   

https://forum.affinity.serif.com/index.php?/topic/98906-what-exactly-do-the-clear-user-data-options-clear/&tab=comments#comment-529435   

  

1. Press Win + R and enter %APPDATA% and navigate to the 'Affinity' Folder. 

2. Right click the Designer/Photo/Publisher folder and compress the folder to ZIP to create a backup. 

3. On the application shortcut, click once onto the shortcut, hold down control and right click > open the application whilst still holding down control. 

4. This will prompt a new menu 'Clear User Data' with three boxes ticked, press the 'Clear' at the bottom right hand corner. 

5. Load the application back up to confirm if this has resolved the issue. 

 

If that does not resolve the problem, please could you advise what mouse you are using? If you are using a mouse with a high polling rate, could you try swapping to a standard mouse and see if that improves the issue. 

[Franc the Frank]

@EmT

Thanks for the suggestion. Please note that as I've stated in my initial post, I have already tried deleting the Appdata to no effect. I have also just tried using different mouses, but that also had no effect. Do you have any idea why the lag gets better after some time? If I leave the software open for some time and then come back to it, the lag also comes back. Thanks in advance

[EmT]

I've just rewatched your video and seen you are using a Beta version of Designer, could you try updating to the latest release version (1.10.5).
After this could send a screen recording of the issue with Task Manager open also. 

[Franc the Frank]

58 minutes ago, Hens said:

Perhaps telling what fonts?
Maybe a corrupted one got installed and is the culprit.

Actually I just tried uninstalling all new fonts and it didn't change anything. thanks for the reply though

Edited May 10, 2022 by Franc the Frank

[Franc the Frank]

@EmT

Of course. Here's a video of me using the latest RV with task manager open:

 

 

[Franc the Frank]

PS: I also noticed that during and after the lag occurs the task looks like this in task manager:

 

[EmT]

Can you try changing the Renderer to WARP in Preferences > Performance, then restart the app and see if there is any change.

[Old Bruce]

After watching the video and noticing the screenshot with Affinity Designer (Not Responding) highlighted I have to say that I have noticed this type of behaviour when the application is trying to load a previously opened document (one that is quite large(). If you do a start with the control key held down and only tick the box with Reopen Documents (it is one of the first three boxes) then things work better.

[Franc the Frank]

@Old Bruce thanks for the suggestion. Unfortunately doing this didn't change anything.

[Franc the Frank]

@EmT Thanks for the reply, I did that, no changes unfortunately.

[Franc the Frank]

OK so I just noticed something that might help. I created a new user on my PC and started Affinity and didn't have any issues for some reason. Any ideas why?

[EmT]

That's good to hear, I would compare the 2 users and see what applications are set to load on start-up, as this may narrow down what caused the issue.

[Franc the Frank]

@EmT thanks for the hint. The startup apps are exactly the same on both accounts. Everything is disabled except the "Windows Security notification icon".