Suddenly the placing imaging sizing has changed

[bee you]

help please!! we have been using AD since October with no problem, suddenly the sizing and placing has changed- we design and make mugs and we can't do that right now.

We have restarted everything, template sizing all normal and still the image when placed is tiny (normally it fits perfectly) we have watched so many tutorials and still can't do it!

many many thanks 

[Dan C]

Hi @bee you,

Welcome to the Affinity Forums

Sorry to hear you're having trouble! So we can investigate this further, can you please provide a sample .afdesign file, and the image you are placing into the file? (preferably in a 'ZIP' file)

Many thanks in advance!

[bee you]

Hi

thanks for the reply- we have spent hours trying to sort it out!!! So the issue is that we have a template for making mugs which has always been the same size, we came to make one and the image is tiny or massive and if we stretch it it becomes pixilated. (this may not be a AD issue) we use canva to design. Attached pics of what it should look like and how it is currently placing. (we new to this and still very new to AD!)

many thanks 

D69523FF-7F3E-4B19-A856-ED5031F7D536.heic 41CF4FFF-5F14-4F25-9E61-821F2E6B48AE.heic

[Dan C]

Thanks for providing those for me and for the further information provided!

I suspect this is due to the original size of the image you are placing within the file - do you know the dimensions of this image/file, or are you able to provide a copy of this here?

When placing files in AD, clicking once (rather than click and dragging) or when 'replacing' a placed file, will size the file at 100% size - using the size of the image/document being placed, relative to the DPI set in AD.

[bee you]

Thank you for your reply- so whilst messaging you we tried something and its worked!! it turns we think canva have had an update..... and this effected all the sizing!!! so right now the problem has been sorted! big thank you for your help though