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Can't install Affinity Designer


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I wasn't able to install Affinity Designer. I have other programs and have no problems with them. I get a window with two options: repair or uninstall. I attached a screenshot. I tried the repair option, but it doesn't work. Can you help? Thanks.

 

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Hi @Vaiva

Welcome to the Forum. 

It looks like the installation was incomplete, did you get the error Setup failed during install? 
If so please could you follow the steps below they should hopefully allow you to install our app without any further issues: 

  • Ensure you have enough hard drive space https://affinity.serif.com/en-gb/designer/full-feature-list/
  • Restart your machine and try the installation again 
  • Make sure you're installing the latest version of the app
  • Right click the .exe file and select Run as Administrator 
  • Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app
  • Make sure your machine is fully updated by checking for any available updates 
  • Uninstall any previous versions of the software first using Microsoft's Uninstall Troubleshooter app (some errors have been caused by the installer being unable to remove the previous version) 
  • If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory. 
  • Make sure you have the correct permissions to add/modify or remove folders within C:\Program Files\ 
  • Check Event Viewer to see if any additional information is provided regarding the error

https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/

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11 hours ago, Vaiva said:

I get a window with two options: repair or uninstall.

I think you get that message when you run the installer a second time. Did you perhaps rerun the installer rather than running the installed application?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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