Vaiva Posted May 3, 2022 Share Posted May 3, 2022 I wasn't able to install Affinity Designer. I have other programs and have no problems with them. I get a window with two options: repair or uninstall. I attached a screenshot. I tried the repair option, but it doesn't work. Can you help? Thanks. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted May 4, 2022 Staff Share Posted May 4, 2022 Hi @Vaiva Welcome to the Forum. It looks like the installation was incomplete, did you get the error Setup failed during install? If so please could you follow the steps below they should hopefully allow you to install our app without any further issues: Ensure you have enough hard drive space https://affinity.serif.com/en-gb/designer/full-feature-list/ Restart your machine and try the installation again Make sure you're installing the latest version of the app Right click the .exe file and select Run as Administrator Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app Make sure your machine is fully updated by checking for any available updates Uninstall any previous versions of the software first using Microsoft's Uninstall Troubleshooter app (some errors have been caused by the installer being unable to remove the previous version) If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory. Make sure you have the correct permissions to add/modify or remove folders within C:\Program Files\ Check Event Viewer to see if any additional information is provided regarding the error https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/ Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
walt.farrell Posted May 4, 2022 Share Posted May 4, 2022 11 hours ago, Vaiva said: I get a window with two options: repair or uninstall. I think you get that message when you run the installer a second time. Did you perhaps rerun the installer rather than running the installed application? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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