farawayspices Posted May 3, 2022 Share Posted May 3, 2022 I am using affinity designer on the iPad and I am finding that if I export a file to photos, it will often export duplicate of the previous file rather than exporting the current one. Usually these files are very similar with either a color change or a small adjustment to spacing. In one case, similar mock-ups were created with different patterns, and exporting a file to photos would result in the previous pattern saved to photos instead. The only workaround I’ve been able to use is to close the app, re-open, and try saving the image or file once again. This seems to be a new issue in the past week or so. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 3, 2022 Share Posted May 3, 2022 6 minutes ago, farawayspices said: This seems to be a new issue in the past week or so. Did you just update your iPad to iPadOS 15.4 or 15.4.1? There's a known problem with the Affinity applications on those iPadOS releases: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 3, 2022 Staff Share Posted May 3, 2022 Hi @farawayspices, Thanks for your report I can confirm this is a known issue in the latest version, as confirmed here - I'll be sure to 'bump' this report with our development team now with your thread, as we certainly understand the frustration this can cause & offer our apologies in the meantime! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
walt.farrell Posted May 3, 2022 Share Posted May 3, 2022 Just now, Dan C said: I'll be sure to 'bump' this report with our development team now with your thread, as we certainly understand the frustration this can cause & offer our apologies in the meantime! I have been holding off on the iPadOS update, to avoid this problem. But now my iPad is getting more insistent about performing the update, even though I have not chosen to do so Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 3, 2022 Staff Share Posted May 3, 2022 Sorry to hear this Walt, I absolutely understand your hesitation to update & I'm aware Apple iOS can be less than subtle with pushing users to update! Our team internally has been made aware that this is a rather wide-spread issue and we hope to have further updates regarding this shortly walt.farrell 1 Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
farawayspices Posted May 3, 2022 Author Share Posted May 3, 2022 Yes, this must have been what happened. Thank you for your responses! walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Pookiepal Posted June 13, 2022 Share Posted June 13, 2022 Any update on this issue, please? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 14, 2022 Staff Share Posted June 14, 2022 Unfortunately this issue is still logged with our development team, I'll be sure to 'bump' this with them once again Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Pookiepal Posted June 14, 2022 Share Posted June 14, 2022 1 hour ago, Dan C said: Unfortunately this issue is still logged with our development team, I'll be sure to 'bump' this with them once again Could the “bump” perhaps be more of a cattle prod to the nethers? 🧐 over 3 months using the workaround now, my productivity and therefore my income is suffering… Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 14, 2022 Staff Share Posted June 14, 2022 I'll be sure to pass your feedback through to the team as I certainly understand the frustrations caused here! My sincerest apologies for any inconveniences in the meantime. Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
brucecowie Posted August 5, 2022 Share Posted August 5, 2022 Any news on this problem? Its still a major hassle for many people. Quote Link to comment Share on other sites More sharing options...
Kianne Posted August 7, 2022 Share Posted August 7, 2022 An update please! Both Designer and Photo are still having this issue and it is making work quite tedious. Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 8, 2022 Staff Share Posted August 8, 2022 My sincerest apologies, this issue is still logged with our developers - we hope to have more information to share shortly. Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Paul Mudditt Posted August 23, 2022 Share Posted August 23, 2022 In my tests of iPadOS 16 public beta on my M1 iPad Pro, the problem appears to have been fixed in both Photo and Designer, so maybe an obscure OS bug affecting some devices rather than a Serif bug. Dan C 1 Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 23, 2022 Staff Share Posted August 23, 2022 Thanks for letting us know Paul, I'll be sure to let the QA team know so we can perform some further internal testing on iOS 16 Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
brucecowie Posted August 27, 2022 Share Posted August 27, 2022 After spending several years raving about your software and trying to convince my Adobe loving friends to ditch their subscriptions and switch to Affinity, I now feel like a bit of a tool. This is not a minor issue. Try harder. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 27, 2022 Share Posted August 27, 2022 4 hours ago, brucecowie said: After spending several years raving about your software and trying to convince my Adobe loving friends to ditch their subscriptions and switch to Affinity, I now feel like a bit of a tool. This is not a minor issue. Try harder. In case you missed it just above, it appears to be an Apple bug in iPadOS, not a Serif Affinity bug. Paul Mudditt 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Kianne Posted September 19, 2022 Share Posted September 19, 2022 I updated to iOS 15.7 and I am still having this problem. It is starting to truly interfere with my professional work flow and I regret this deeply as I have been an advocate for Affinity and have had people purchase it. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 19, 2022 Share Posted September 19, 2022 2 hours ago, Kianne said: I updated to iOS 15.7 and I am still having this problem. As above, it seems to be an iPadOS bug, which appears to be fixed in iPadOS 16. Paul Mudditt 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 2, 2022 Staff Share Posted December 2, 2022 IMPORTANT UPDATE for anyone still using V1 Affinity applications - Versions 1.10.6 of the Affinity suite have been released, which we believe fixes this export issue. Please see the below link for information on how to access these updates: Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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